SHRISHAILA B.R

E-mail: ac1nq8@r.postjobfree.com

Cell: +91-906*******

CAREER OBJECTIVE

To be potential resource to the organization where I can utilize all my skills and knowledge which would help the organization to grow and further enhance my growth profile. It would be my never ending dedication to maintain the spectrum of integrity, honesty and character.

PROFESSIONAL SUMMARY

1.5+ years of experience in BPO/ KPO organizations.

Exceptional abilities in project design and management with the organizational and supervisory skills to assure success.

Success in meeting new technical challenges and finding solutions to meet the need of the client/customers

Comfortable in writing SQL queries and GUI testing.

Key strength is verbal and written communication and interaction with the customers.

WORK EXPERIENCE

Desharla InfoTech pvt. ltd.

Customer Service Executive (February 2016 – January 2017)

Perform conversion of scanned paper documents, PDF files into text format using ABBYY Fine Reader(8.0)

Designing E-Books using XML tag with Epsilon 10 software.

Upload the designed documents to website and helped clients to navigate the website.

Perform quality check for the designed projects.

Ensuring that all projects meet company quality standards.

24/7 Customer Pvt. Ltd.

Interactive Social Media Executive (March 2015 – October 2015)

Responded to Credit Card inquiries of Capital One Bank, U.S. customers, quickly assessing their needs and problems in order to deliver an ideal solution.

Resolved customer concerns, helped customers to identify Credit Cards that best suited their needs.

Provided friendly solutions to customers promoting Capital One Bank.

TECHNICAL SKILLS

Languages : C, ALP for Microcontroller (8051), ALP for Microprocessor

(8086).

Software Tools : Keil(programming microcontrollers), Image

Processing (MATLAB ), VLSI cad tools (Microwind).

Operating systems : Windows 7,Windows 8, XP, 98.

Basics : Knowledge of computer, MS word, MS excel,

MS power point, Adobe Photoshop, Adobe Pagemaker.

ACADEMIC PROJECT

DC MOTOR CONTROLLER

The project “DC MOTOR CONTROLLER” is designed to control the speed of DC motor using NE555 timer IC whose duty cycle can be adjusted by varying the POT. Higher the duty cycle the average voltage across motor will be high which results in higher motor speed and vice versa.

Applications: In energy savings and process control of the DC motor operated appliances.

ACADEMIC CREDENTIONAL

B.E. (E&C) in K V G College of Engineering Sullia, V T U Belgaum, Karnataka with 57%

P U C in Nehru Memorial College Sullia, Dakshina Kannada district, Karnataka with 65.5%

S S L C in Vidyabodhini High School Balila, Dakshina Kannada district, Karnataka with 84.8%

PERSONAL ACHIEVEMENTS

Participated in Student project exhibition “EXPO-2013” held in K.V.G.C.E., sullia.

Attended soft skills training program by Infosys held at KVGCE, Sullia.

Attended soft skills training program by Quantech origin held at KVGCE, Sullia

Attended training program on C language by Teachguru Foundation held at KVGCE, Sullia

Participated in many Taluk & District level events of debate, speech, essay writing, paper craft, quiz competitions and bagged many prizes .

PERSONAL ATTRIBUTES

Adapt quickly to new innovative technologies

Commitment to high quality work

Flexibility and adaptation skills

Good interpersonal communication skills

Team spirit

Desire to learn and progress

PERSONAL PROFILE

Date of Birth : 17th October 1991

Father's Name : RAMANNA GOWDA. B

Address : Varnika nilaya, #89/90, Rose Garden,

3rd cross, 38th main, 6th phase,

J.P. Nagar, Bengaluru – 560078.

Languages known: English, Hindi, Kannada, Tamil, Tulu.

DECLARATION

I hereby declare that all the information furnished above is true to the best of my knowledge.

PLACE: Bengaluru

DATE: (Shrishaila B.R)

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