SUMMARY OF QUALIFICATIONS

Energetic, self-directed, and results-driven professional with 10+ years of combined cross-functional, operations, training, writing, and program/project management experience. Working toward completion of Master's Degree in Organizational Leadership while gaining a wealth of knowledge and work experience in the areas of interpersonal communication abilities, organizational leadership, and problem-solving – a broad scope of experience that transfers well across organizations and roles. Successful in creating and managing large and complex projects as well as new program launches. A well-respected professional, committed to achieving results by setting the agenda, aligning teams, setting accountabilities, achieving execution, and providing feedback.

EDUCATION/ TRAINING

MCC Corporate College (Professional Development)

Rochester, NY

Front-End Developer Professional

Pending (2017)

Medaille College

Rochester, NY

Master of Arts, MAOL – Organizational Leadership

Pending (2019)

St. John Fisher College

Rochester, NY

Bachelor of Arts – Communications/Journalism

2002

PROFESSIONAL EXPERIENCE

Officeteam (CP Rochester, Monroe #1 BOCES and others) Rochester, NY

Patient Service Coordinator/Receptionist 2016 - Present

• Provide administrative support, manage client accounts, look-up information, receive and send out faxes.

• Serve as a liaison to provider, check patients in for appointments, answer and make calls.

• Check-in clients, schedule, modify and cancel appointments as needed.

• Assist in implementing policies and procedures for the organization.

• Accept payments (credit card, check, and other), using Centricity electronic software system.

Kapsch TrafficCom USA Inc. Rochester, NY

Dispatcher/Traffic Operator 2016 – 2017

•Provided technical information using specific software such as: Cartegraph, NY Alerts, OpenReach, and the R4 Database.

•Used mapping systems such as: Google Maps, 511NY and Utilisphere to measure distances, create, activate/ deactivate reports, and search locations

•Incident Management including Haz-Mat spills, road/ramp closures, multiple lanes closed, large backups, and other ITS & Alert Notifications.

•Assisted with maintenance and emergency response by implementing required traffic control and activate warning devices to advise the public of incidents and events that impact the flow of traffic.

•Prioritized and managed multiple categories of events to help determine the state of the roadways.

•Analyzed and evaluated traffic situations then make decisions regarding incident status.

•Performed directorial tasks, such as: posting alerts, public service announcements, work orders, dispatch workforce, and other activities.

•Screen CCTV cameras, radio communications, CAD and traffic data and other within the Traffic Management Control Center for detecting incidents, accidents and stranded motorists.

•Coordinated the logistics of safe travel on state and county roads.

•Acted as liaison between the public, agencies local and state authorities.

City of Rochester Rochester, NY

Legislative Aide 2014 – 2015

•Served as a liaison to constituents, city departments, local, state and federal governmental agencies; neighborhood associations; media; community; and political, nonprofits, and private-sector organizations.

•Organized, arrange, modify schedule, and coordinated events with the Mayor’s assistant and other high-profile individuals.

•Created and edited technical documents as needed.

•Made purchases acquiring goods and services.

•Provided advice on legislative policy issues.

•Attended committee events, meetings and press conferences. Represented and/or accompanied the City Council President at governmental, neighborhood, community, social events, or business functions/meetings.

Eagle Productivity Solutions Rochester, NY

Trainer / Business Consultant 2012 – 2013

•Collaborated with cross functional teams to provide training that promoted engagement of employees.

•Led Best Practices training meetings to encourage a collaborative and inclusive environment as well as to develop the skills/abilities required to foster organizational change and enhance the employee experience.

•Assisted in completing talent development strategies and programs targeted to high-potential workers.

•Provided organizational leadership in defining project communication needs to promote training programs.

Catholic Courier Rochester, NY Advertising Account Executive 2007 – 2011

•Managed existing accounts and solicited new potential clients within assigned geographic territory.

•Coordinated and presented proposals to prospective clients – preparing efficient marketing policies and plans.

•Created, and edited technical materials for client presentations.

•Credit qualify for billing and collections.

City of Rochester (Superior Staffing) Rochester, NY Acting Executive Administrative Assistant 2006 – 2007

•Coordinated, informed, and advised the Deputy Mayor (Patti Mulgerri) and the Chief of Staff (Jean Howard) concerning routine matters and urgent issues.

•Was instrumental in recording internal correspondence; coordinated delegation/distribution of correspondence to appropriate management.

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Action for a Better Community Rochester, NY

Data Base Management/Assistant 2004 – 2005

•Assisted with Development activities, such as fundraising, events, meetings and other.

•Managed, maintained and created correspondence and fundraiser records using Donor II database.

•Organized and coordinated volunteer activities, and assisted in their instructional development.

•Fashioned, coordinated, updated and edited publications, photography, and other media.

Jay Advertising Rochester, NY

Broadcast Traffic Coordinator 2003 – 2004

•Provided instructions for broadcast commercial spots for GM Trucks.

•Managed the flow of commercial activity for radio and television.

•Maintained order of information and instructions stored within the database, files and binders.

VOLUNTEER EXPERIENCE

National Health Service Corps Rockville, MD

NHSC SP Reviewer 2015–Present

•Review online grant applications using the Application Review Module (ARM) software.

•Analyze and scored applicant’s evaluation questions, resumes and letters of recommendation.

•Maintain confidentiality regarding applicant deliberations and proposals.

•Submit feedback and explanation for related applicant scores.

Action for a Better Community, Inc. Rochester, NY

Volunteer Coordinator 2003–2004

•Assisted with the development of outreach activity and implementation of events.

•Prepared and presented PowerPoint Presentations to incoming volunteers.

•Registered and assigned volunteers to various programs.

CORE COMPETENCIES

•Team Building and Leadership

•Benchmarking and Performance Metrics

•Program and Project Management

•Operations Management

•Project Analysis

•Planning and Strategizing

•Technical Writing

•Legislative Policies

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