Staff Nurse Customer Service
Resume:
MAITRI MAJUMDER
General Nursing & Midwifery (GNM)
E-mail: ac1nn8@r.postjobfree.com
Mobile: +91-725**-*****
Gender: Female
Electronic City, Doddathogur, Bangalore - 560100
OBJECTIVE:
To work in an environment where I can serve the needy with best of my knowledge, skill and experience and curve a niche in the hearts of my patients by devoting my time and selfless care to them.
COMPUTING PROFICIENCY:
Working knowledge of Microsoft Office Applications – MS Word and Excel.
Working knowledge in Microsoft Windows 98, XP, Win7 Operating Systems.
Basics of computer hardware and working knowledge of utility software.
Proficiency in browsing the internet and using various websites.
WORK EXPERIENCE (Nursing):
Currently working as Nurse Executive in Healtho5 Solutions Pvt. Ltd.
Since July, 2016
Previous Experience:
Institution: Sagar Apollo Hospital, Thilaknagar, Bangalore, Karnataka.
Department: Neonatal ICU.
Post: Staff Nurse.
Duration: May 2006 to September 2006.
Institution: National Institute of Medical Sciences (NIMS), Shobhanagar, Jaipur, Rajasthan.
Department: ICU, Medical – Surgical Department.
Post: Staff Nurse.
Duration: January 2006 to April 2006.
Institution: Tripura Medical College and Dr. B.R.A.M. Teaching Hospital Hapania, Agartala, Tripura (W).
Department: Opthalmology Department.
Post: Staff Nurse.
Duration: May 5, 2005 to December 31, 2005.
Institution: Indira Gandhi Memorial (IGM) Hospital, Agartala, Tripura (W).
Department: NICU, Paediatric Department.
Post: Special Nurse.
Duration: February 2, 2004 to May 4, 2005.
Other Work Experience:
Worked in Mainstay Teleservices Ptv. Ltd. (September 2009 – March 2010) as Customer Service Representative.
On an outbound sales project of Energy Help Line (EHL) and dealing with UK citizens where the product is Gas and Electricity Connection Contracts.
Providing them with various available plans and suggesting the best plan to them, depending upon their requirements and usage.
Worked in Medisol Services Private Limited (February 2009 to August 2009) for Devon International Technology, as Accounts Executive.
Sales of medical robots from Devon Robotics to US based Clients.
Part of an Institutional Marketing Project where the clients were big and medium size hospitals.
Worked in Origin Call Center (June 2007 to January 2009) as Senior Appointment Advisor, where the work was to supervise the Telemarketing agents, take calls for confirmation of bookings and handle escalations in the following two profiles:
Worked with Electric Bill Management for UK and Victoria, Australia:
Contacting the right person in a business group and discuss about their present Electric Bill situation – evaluating their expenses over the last few months.
Working with all 24 Electric Power Providers in UK through Commercial Utility Brokers (CUB) and our client in Victoria, Australia.
Worked with sales of Holiday Packages and Electronic Appliances:
Providing periodic feedback to agents, providing enduring on-floor support and monitoring their success rate is an integral part of the role.
Joined Origin Call Center as an agent on June 12, 2007 and was promoted after 10 months of high quality and result oriented performance.
Have been promoted to senior role recently after a reshuffling of the hierarchy.
Have met all the targets set by the company in the last financial year.
EDUCATIONAL QUALIFICATION:
Exam Passed
Year of Passing
Institution / Board
Marks Obtained
Division
GNM
2004
Nurses Training Institution, Agartala / TNC*
70%
1st
Higher Secondary
2000
Sabroom H/S School / TBSE**
50%
2nd
Matriculation
1998
Sabroom Girls School / TBSE**
70%
1st
*TNC: Tripura Nursing Council
**TBSE: Tripura Board of Secondary Education
LINGUISTIC PROFICIENCY: (Read, Write and Speak)
English, Hindi and Bengali
ACHIEVEMENTS AND EXTRA-CURRICULAR ACTIVITIES:
Represented the State of Tripura in National Children Science Congress at Chennai, during 1998.
Received first prize in All India Yuva Utsav (State Level) for Classical Dancing during 1996.
Received second prize in All Tripura Sharod Utsav for Painting during 1995.
Knowledge of Classical Dance (Katthaka) for Six years.
HOBBIES:
Dancing and Recitation
Listening to music
Playing Table Tennis
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