Customer Service Manager

Girish V. Mahajan

Mobile No: +91-960*******

E-Mail Id: *********@*****.***

Address: - 103 B,Tarjum Apartment,Manaji nagar,Nahre,Pune, Maharashtra.

•To work for an organization where I can use the best of my talents and to utilize the knowledge of Modern technology and skill acquired towards the overall development of the organization and at the same time build a successful career.

SYNOPSIS

•A result oriented professional with nearly 2.6 years of experience Investment Banking and Insurance.

•Associated with Wns, Pune As Senior Customer Service Associate.

•Associated with BNY Mellon, Pune as Operations Executive.

CAREER HISTORY (Total 2.6 years of experience)

•Worked With The Bank of New York Mellon

•Duration: From June, 2015 to June,2017

•Designation: Operations Executive

•Domain: Investment Banking and Asset Management Services

•Reports to: Manager

Job description/Accountabilities/Role and Responsibilities-

Preparing fund-wise upload file updating daily transactions.

Uploading and reconciling the daily cash in system.

Maintaining a track of discrepancy/fail cash transactions for daily, weekly and monthly.

Reviewing Daily cash file for all funds.

Perform primary investigation on the cash/position breaks.

Identify the cause and assign the cash/position break to correct team for further investigation & resolution.

Mutual fund reconciliation, present and future gap analysis through R & D, reserved correction.

Prepare daily cash, position and market value reconciliations and work with various brokers to research and resolve discrepancies where present.

Daily cash and position reconciliation between fund and broker.

Processing all the relevant Cash Movement (Transfers / Subscriptions / Redemptions/ Withdrawal /Expenses).

Reviewing of accounting records like Client portfolio position & cash, Custodian & bank statement.

Reconcile the cash and Securities held by client & that with company (acting as custodian). Finding out the exact Break amount causing the difference.

If any shortfall (difference) occurs we need to investigate with the help of SWIFT and CMS -CDS in order to avoid the financial loss that may occur to the client company.

Advising client the steps to rectify the query (break/difference), providing client with the resolution.

Preparing cash report using GSP which reflects the details of holding held by client & company.

Resolving the onshore quires related to the positions (Breaks) of Custodian Through investigation. Also to advise them the corrective action to clear the Difference (Breaks) and to follow till the difference is cleared. To process the entries for clearance of outstanding balances.

Completing Weekly & Monthly Reports within the accepted TAT as per the SLA.

Tracking of various product classes like - Futures, Options, Swaps and other structured products.

Verifying cash and income vouchers and posing them to clients’ accounts.

Using different recon application like TLM, fund site, GSP, GSP Facts, Vision, Advisiory etc.

Reconciliation on clients account between client account with custody and clients database provided by client and maintaining client’s data base as per client instructions.

•Worked with WNS Global services

•Duration: From Aug, 2010 to Jan, 2011

•Designation: Senior Customer Service Associate

Company: WNS is a global provider of Business Process Management and Outsourcing solutions for 200+ companies worldwide across a wide spectrum of industries.

Job description/Accountabilities/Role and Responsibilities-

•Client handling.

•Preparing & maintaining reports.

•Customer relation.

Contribution / Highlights

•Created and learn macros in the process which minimize the processing time.

•Created SOPs (Systematic Operation Procedure) of the process and training of new employees in the process.

•Migration of some function in the process from on sure team.

Professional Achievement:

•Got award 3 times for handling system issue.

•Appreciation by the manager for saving Claim.

Technical Proficiency:

•Advanced Excel and MS Office.

•Knowhow of VBA Macros.

Academic Qualification:

•MBA Sinhgad School of Management Pune University 2013

•BBA MMCC, Pune University 2010

•HSC from Maharashtra Board 2006

•SSC from Maharashtra Board 2003

Academic Achievements:

•My interests are playing pool, Listening Songs.

•Winner of Hegemony Competition in College.

•Coordinator of Techno-evolution Event in College.

•Coordinator of Mindspree Event in College.

Personal Dossier:

Date of Birth: 6th Nov 1987

Languages Known: English, Hindi and Marathi.

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