Network/PC Technician

Jessica Saraih Castillo

Computer Network Technician

*** * ****** **** ***** – San Tan Valley, AZ 85143

ac1nh5@r.postjobfree.com – 619-***-****

OBJECTIVE

I am currently seeking a position in the Information Technology field. With my education and experience I assure you I can be an asset to your company. I graduated from Coleman University - San Diego, CA, with a Bachelor in Computer Science. I have five years of on-the-job experience and I work well with others as well as individually. I would appreciate an opportunity to be considered for an interview in the near future.

WORK EXPERIENCE

Network/PC Technician

Arch Health Partners - Poway, CA - February 2013

•Maintained company network.

•Troubleshoot network related issues.

•Provided technical support to doctors and MAs.

•Software installations/updates.

•Created and managed user accounts via Active Directory.

•Provided technical support via phone, physical location, eMail, remotely connecting, and walk-ins.

•All other basic network, PC, and MAC troubleshooting.

•Involved in setting up switches, routers, PCs, MF Network printers, headsets, Cisco IP phones.

•Assisted in hardware/software/communications setup of new medical offices.

Service Desk Analyst Tier 2

Solar Turbines/VOLT Information Sciences - San Diego, CA - March 2010

•Service Desk Analyst II for English and Spanish speaking end-users.

•Provided technical support via phone, physical location, eMail, remotely connecting, and walk-ins.

•Trained new technicians.

•Created knowledge documents.

•6 Sigma Greenbelt

•Backup for External Customer support.

Technical Assistance Center Analyst

Mitchell International/At Tech - San Diego, CA - November 2009

•Supported auto body estimating software.

•Technically supported end users:

-Auto body shops

-Appraisers

-Insurance agencies

IT Help Desk Technician

PETCO Animal Supplies, Inc. - San Diego, CA - January 2008

•Supported Petco store managers with computer and networking related issues nationwide.

EDUCATION

CCNA Preparation Courses

Southwestern College - Chula Vista, CA

2010 to 2011

BS in Computer Science (Major in Computer Networks)

Coleman University - San Diego, CA

2006 to 2009

Maric College of Medical Careers – San Diego, CA

Medical Assistant Certificate

Graduated 2000

SKILLS

GENERAL

60+ WPM

Customer Service

Communication

Problem Solver

Organized

Team Player

Initiative

Self-Motivated

Punctual

Resourceful

Adaptable

SLA’s

SOFTWARE

Active Directory

Remedy

Service Now

BMC

Oracle

Windows XP/7/8/10

Microsoft Suite

Polaris

Unix

AutoCAD

Auto Estimating Software

Medical Software - Patient data entry

Ghost - Imaging

VPN

Remote software

POS software

CMD Line

Exchange

Outlook

Lotus Notes

Citrix

VMWare

HARDWARE

Server Configuration

Cisco Routers

Cisco Switches

IP Phones

Analog Phones

Network setup - Medical office

MFP

Local Printers

Desktops

Laptops

Blackberry’s

IBM

AWARDS

•6 Sigma Green Belt.

•HDI Analyst of the Year Nominee (2nd place) for 2012.

•Several POD of the Month / Analyst of the Month Awards in 2011-2012.

ADDITIONAL INFORMATION

•Medical Assistance Certificate

•Medical Assistant experience (Back-Office)

•Windows 7 Training Course Completion Certificate

•Bilingual

-English

-Spanish

Contact this candidate