Customer Service Sales
Resume:
Lisa Makal
Hudson, Wisconsin, **016
*********@*****.***
WORK EXPERIENCE
LUXOTICA/TARGET OPTICAL, Woodbury, MN
Apprentice Optician/Sales, May 2015 – Present
Developed basic understanding of optical field
Appointment scheduling
Heat, shape, or bend plastic or metal frames to adjust eyeglasses to fit clients, using pliers and hands.
Assist clients in selecting frames according to style and color, and ensure that frames are coordinated with facial and eye measurements and optical prescriptions.
Maintain records of customer prescriptions, work orders, and payments.
Recommend specific lenses, lens coatings, and frames to suit client needs.
Instruct clients in how to wear and care for eyeglasses.
Sell goods such as contact lenses, spectacles, sunglasses, and other goods related to eyes in general.
Order and purchase frames and lenses.
Perform administrative duties such as tracking inventory and sales, submitting patient insurance information, and performing simple bookkeeping.
TARGET CORP, Woodbury, MN
Front Lanes Cashier & Guest Services, Nov 2013 – Apr 2015
Receive payment by cash, check, credit cards, vouchers, or automatic debits.
Issue receipts, refunds, credits, or change due to customers.
Assist customers by providing information and resolving their complaints.
Establish or identify prices of goods, services or admission, and tabulate bills using calculators, cash registers, or optical price scanners.
Process merchandise returns and exchanges.
NCCM COMPANY, River Falls, WI
Production/Quality, Jun 2010 – Apr 2012
Operate machinery used in the production process, or assist machine operators.
Examine products to verify conformance to quality standards.
Lift raw materials, finished products, and packed items, manually or using hoists.
Start machines or equipment in order to begin production processes.
Document quantity, quality, type, weight, test result data, and value of materials or products, in order to maintain shipping, receiving, and production records and files.
TDS METROCOM/USLINK, Pequot Lakes, MN
Field Service Coordinator, Apr 2001 – Dec 2006
Accepted new and existing residential customer troubles, analyze and take appropriate action without a technician.
As needed, dispatched Field Service Engineers for trouble at customer premise.
Rep-Retention/Inside Sales, May 1996 – Apr 2001
Maintained and managed pre-identified current accounts and prepared proposals for new products.
Managed one employee in this position.
Direct selling of telecommunication services and prepared proposals for potential customers, calling prospects on the phone.
Maintained and updated a data base in the AS400.
SYSCO FOODSERVICES OF MINNESOTA, St Paul, MN
Customer Service Associate, Jan 1991 – Dec 1995
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
Refer unresolved customer grievances to designated departments for further investigation.
Solicit sales of new or additional services or products.
Resolve customer complaints regarding sales and service.
Supported the Marketing Associates.
EDUCATION
Buffalo High School, Buffalo, MN
ADDITIONAL SKILLS
Software Applications: Microsoft Office
Customer Service: I have outstanding people skills and excellent customer service skills. I believe in going above and beyond to satisfy customer's needs. I've been in customer service/sales positions for most of my adult life.
Working Skills: I have great time management skills, am self-motivated and conscientious. I have a positive, professional attitude. I am a quick learner and have the ability to multitask. I work well on a team or as an individual. I represent the company I work for professionally and ethically. My support and dedication to the company I represent is an asset to any company.
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