Human Resource Customer Service

LAKIA GRANT

CHARLOTTE, NC *****

C: 704-***-**** *******@******.***

SUMMARY

HR Coordinator offering well-rounded background in human resources, accounting and

administration. Skilled in preparing and analyzing staffing metrics and reporting.

SKILLS

Exceptional workflow management Deadline-oriented

Strong problem solving aptitude Organized

Recruitment/staffing Efficient multi-tasker

Benefits administration MS Office proficiency

Records maintenance Good communication skills

WORK HISTORY

WALMART HOME OFFICE

Accounts Payable Specialist III Charlotte, NC 28273 November 2016 - Current

Exhibit Problem Solving Skills.

Analyze date and make appropriate recommendation.

Demonstrate strong attention to detail.

Effectively communicate in written and verbal form.

Anticipate recommend and implement process improvements to drive optimal production levels and/or to

make their work faster and more accurate.

Identify date trends, system and process issues and transaction discrepancies.

Enhance organization reputation by accepting ownership for accomplishing new and different requests.

Explore opportunities to add value to job accomplishments.

Embrace a culture that requires continuous learning and flexibility to take on more complex processes.

Foster positive relationship with other associates, and customers, and anticipate customer needs.

Operate effectively in a team-based environment with heavy production requirements.

Identify and utilize appropriate resources (people, products, tools) to resolve customer concerns.

Researched and resolved accounts payable discrepancies.

Posted receipts to appropriate general ledger accounts.

ETEAM INC

Human Resource Onboarding Analyst Charlotte, NC 28217 July 2015 - March 2017

Develops and makes recommendations for the adoption of the human resources policies and procedures.

Prepares letters, correspondence, forms and other documents; maintain copies of documents; operates

computers, maintains and updates files and databases; generate computer reports; perform complex word

processing projects; operate office equipment; maintain and retrieve archived records.

Ensure the I-9 verification is completed currently and in a timely matter to ensure the new hire can have a

smooth onboarding experience.

Analyzes job classes and positions using information obtained in written and/or verbal form.

Recommends new approaches, policies and procedures to effect continual improvements in efficiency of

the department and services performed.

Manages reports for several HR processes, providing HR Analytical data, and assisting with all other HR

data transaction requests as needed.

Make any approved changes, processing new hire information and processing terminations when needed.

Responsible for ensuring accuracy of data in HRIS system such as, pay grades, EEO codes, job titles,

supervisors, pay rates, differentials, relevant dates, Veteran status, gender, ethnicity, emergency contact

information, etc.

Conducted background checks on candidates by obtaining information from law enforcement officials,

previous employers and references.

Facilitated the criminal background check process for new hires.

Conducted employment verifications and investigations.

AON HEWETT

Human Resource Specialist II Charlotte, North Carolina, United States December 2012 - July 2015

Works closely with vendors to resolve employee benefit issues and discrepancies.

Provides email and telephone support

Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans.

Addressed and resolved general payroll-related inquires.

Entered personnel and subcontractor data into a central database.

Researched all payroll, COBRA, disability and FMLA issues.

Gathered and verified all required customer information for tracking purposes.

Acted professionally and patiently when addressing negative customer feedback.

Referred unresolved customer grievances to designated departments for further investigation.

RANDSTAD

Customer Service Associate Charlotte, North Carolina, United States November 2011 - December 2012

Process enrollment into benefits, answer questions, resolve issues and respond to inquiries.

Work in a positive, team-oriented and structured customer contact center environment, and develop

in-depth understanding of customer's needs.

Compiles and maintains benefits records and documents, Use computer programs in Windows-based

system to access appropriate information for individual customers, and research using computer based

tools.

Provide any additional information as required.

Maintain key performance indicators, meeting standards set for the position.

Compose written responses to customer inquiries.

Processing and monitoring payments and expenditures and preparing and monitoring the payroll system.

Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center

environment.

EDUCATION

BACHELOR OF SCIENCE Human Resource Management

Johnson & Wales University

Charlotte, NC May 2010

ASSOCIATE OF SCIENCE Accounting

Johnson & Wales University

Charlotte, NC 2008

Accounting

ADDITIONAL INFORMATION

https://www.linkedin.com/in/lakia-grant-9a0048102

Contact this candidate