Customer Service Sales
Resume:
JOYCE SMITH
WORCESTER, MA *****
Cell 508-***-****
********@***.***
PROFESSIONAL SUMMARY
Senior credit analyst with extensive experience in commercial and retail collections activities, I developed a successful and professional approach by providing quality customer service, by using good listening skills. Possess imaginative and exceptional problem solving skills, excellent organization skills and strong relationships with co-workers. I am recognized for collaborated team effort, directing others and working independently on timely projects. Level headed in extremely difficult and adverse situations. Ability to prioritize projects to ensure adherence to assigned project deadlines
EXPERIENCE:
Manpower – Osram Lighting 02-2017-Current
Senior A/R /Financial Analyst (Contract Consultant) 12/15/15- 2017
Reconcile transactions by comparing and correcting data
Gain and update job knowledge to remain informed about novelty in the field
Working with logistics while billing invoices to recognizing revenue for sales.
Prepare annual financial information binder to be provided to the external auditors
Assist in the budget, projection and reforecast process
Develop, maintain and distribute as-hoc reports and financial models as needed
Prepare and generate commission payment for sales force and
distributors who sell our products
Randstad-Bose 01-201*-**-****
Senior A/R /Financial Analyst (Contract Consultant
Analyzed delinquent accounts to determine the need for service/credit hold imposition in order to minimize AR delinquency levels and exposure to potential bad debt.
Performed cash application, billing invoices and collections activities
Reconciled accounts, adjustments due to cash misapplications, preparing quarterly projections, billing / invoicing,cash applications, credit memos,write offs and working on special projects .
Reviewed accounts periodically to determine credit line increase or decrease.
Formulate collection strategies to ensure timely customer payments by reviewing and working to resolve AR delinquencies within assigned area of my responsibility. This included internal/external escalation to senior management as may be required.
Senior A/R Credit & Collections Analyst Honeywell Safety - 06/2014 -12/15
Analyzed delinquent accounts to determine the need for service/credit hold imposition in order to minimize AR delinquency levels and exposure to potential bad debt.
Performed cash application, billing invoices and collections activities
Reconciled accounts, adjustments due to cash misapplications, preparing quarterly projections, billing / invoicing, cash applications, credit memos, write offs and working on special projects.
Managing all aspects of key, International, US and Canadian accounts. Tracking, investigate and processing deductions (charge backs) for assigned customer payments
Allen Medical Systems Inc. Acton Senior Credit & Collections Analyst 05/2013- 03/2014
Reviewed and set up new accounts and credit lines for both new and old customers depending on their credit inquiry and history.
Analyzed delinquent accounts to determine the need for service/credit hold imposition in order to minimize AR delinquency levels and exposure to potential bad debt.
.Worked cross functionally with inter-company departments including Tax, Order Management, Field Sales and Customer Service teams to assist with the resolving of customer satisfaction and/or disputed issues that prevent timely payment in order to maintain all AR performance objectives.
Reconciled accounts, adjustments due to cash misapplications, preparing quarterly projections, billing / invoicing, cash applications, credit memos and write offs.
Formulate collection strategies to ensure timely customer payments by reviewing and working to resolve AR delinquencies within assigned area of my responsibility. This included internal/external escalation to senior management as may be required. Provided timely response to customer inquires, prepared statements and other supporting documentation to help generate prompt customer payments and manage AR portfolio including customer refunds.
Handled twenty or more per day, which involved multiple tasking, research, reviewing and releasing orders due to delinquent accounts.
A123 SYSTEMS Waltham 09/2011 – 01-2013
Senior Credit & Collections Analyst
Accounting manager, for a portfolio over 20 million dollars.
Reconciled accounts, adjustments due to cash misapplications, preparing quarterly projections, billing /invoicing, cash applications, credit memos and write offs.
Worked cross functionally with inter-company departments including Tax, Order Management, Field Sales and Customer Service teams. I also assisted with the resolving of customer satisfaction and/or disputed issues that allowed prompt payment on orders to maintain all AR performance objectives.
Analyzed delinquent accounts to determine the need for service/credit hold imposition in order to minimize AR delinquency levels and exposure to potential bad debt and to reduce DSO
Neuro Metrix Waltham 08/2007 -08/2011
Senior Credit & Collections Analyst
Reviewed and set up new accounts and credit lines for both new and old customers depending on their credit inquiry and history.
Analyzed delinquent accounts to determine the need for service/credit hold imposition in order to minimize AR delinquency levels and exposure to potential bad debt.
.Worked cross functionally with inter-company departments including Tax, Order Management, Field Sales and Customer Service teams to assist with the resolving of customer satisfaction and/or disputed issues that prevent timely payment in order to maintain all AR performance objectives.
Reconciled accounts, adjustments due to cash misapplications, preparing quarterly projections, billing / invoicing, cash applications, credit memos and write offs.
Formulate collection strategies to ensure timely customer payments by reviewing and working to resolve AR delinquencies within assigned area of my responsibility. This included internal/external escalation to senior management as may be required. Provided timely response to customer inquires, prepared statements and other supporting documentation to help generate prompt customer payments and manage AR portfolio including customer refunds.
Handled fifty calls or more per day, which involved multiple tasking, research, reviewing and releasing orders due to delinquent accounts. Resolved issues on delinquent accounts, from 90 to180 days, achieved 80 % collection results.
STAPLES Framingham MA 06/2003-05/2007
Senior Credit & Collections Analyst
Accounting manager, for a portfolio over 3 million dollars.
Handled accounts by reviewing aging and reducing my over 90 and DSO numbers from 15% to 2%
Maintained a consistent Daily Sale Outstanding (DSO) under 40 days
Communicated effectively and professionally with sales offices and credit departments to ensured department goals were achieved in accordance with credit policy
Reviewed credit applications through, Dun& Bradstreet to help minimize our fraudulent activities during sales transactions.
Reconciled accounts through adjustments due to cash misapplication, preparing quarterly projections, and write offs.
Handled over fifty calls per day, which involved multiple tasking, research office and collection activities.
CLEANHARBORS ENVIROMENTAL SERVICES Braintree, MA 01/2002-04/2003
Credit & Collections Analyst
Accounting manager for a portfolio over 10million dollars.
Reconciled accounts through researching cash misapplication, preparing quarterly projections, and write offs.
Handled over fifty five calls per day, which involved multiple tasking, research, office and collection activities.
Prepared and handled quarterly projections, bankruptcies and charge offs.
Resolved issues on delinquent accounts, from 90 to180 days, achieved 80 % collection results.
RENAISSANCE WORLDWIDE Waltham, MA 01/1999-12/2001
Credit & Collections Analyst
Accounting manager for a portfolio over 8million dollars.
Handled accounts by reviewing and analyzing credit applications through, Dun& Bradstreet before transactions were finalized with branch offices.
Reconciled accounts through researching cash misapplication, preparing quarterly projections, and write offs.
Handled over seventy calls per day, which involved multiple task lots of research, office and collection activities.
EDUCATION
QUINSIGAMOND COLLEGE
ACCRA POLYTECHNIC INSTITUTE
Business Administration
SKILLS
PeopleSoft,Great Plains, SoftTrax
Microsoft Word, Microsoft Excel
SAP, Oracle, Get Paid & MAS 90
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