JERMAINE ORLANDO FRANCIS

*** ****** ******** **********, * Email: ac1neo@r.postjobfree.com

Gregory Park P.O ac1neo@r.postjobfree.com

Portmore Contact #: 876-***-****

St.Catherine

OBJECTIVE To secure employment in the teaching sector, operating effectively as a competent and enthusiastic teacher, with special interest in teaching English at all levels.

I have a committed interest to the growing economy with an appetite for learning and as such, have included as an element in my objectives to ensure, by all means possible, that transparency and accountability are maintained within the above mentioned sectors.

EDUCATION

2010-2017 B.Sc. Degree in Information Technology (First Class Hon)

University College of the Caribbean (UCC)

2016 – 2016 Certificate in Teaching English to Young Learners (TEYL)

Global Language Training

Certificate in Introduction to Teaching English as a Second Language (TESL)

Advance Learning Interactive Systems Online

2010 – 2014 A.Sc. Degree in Management Information System

University College of the Caribbean (UCC)

2005-2008 Level 3 Course in Cisco Certified Network Administrator

(CCNA)

Level 2 Certificate Course in Data Operation

Level 1 certificate course in Accounts and Computer

Studies (Microsoft Word & Excel)

Stony Hill HEART/NTA Academy

Scholastic achievements obtained at the Bustamante High School and Maths Unlimited, CSEC/CXC:

2009-2010 English (1) and Mathematics (2)

2000-2005 Accounts (3), Information Technology (2) and Principle of

Business (2)

WORK

EXPERIENCES

2014 – Present Online Tutor and Teacher Assistant

I am currently an online English teacher and I also assist kindergartens, schools and universities with teaching students from ages 3 – 28 years old.

2013-Present Palisadoes Co-operative Credit Union

Marketing Officer

-Advertising the Credit Union’s products and services

-Preparing and making presentations at different companies

IT Officer (3 branches)

-Daily backup of banking system (Emortelle 8.1)

-Weekly backup of members scanned files

-Managing the company’s networking infrastructure

-Managing the company’s BCM telephone system

-Managing the company’s website

-Managing the company’s DVR system at all 3 branches

-Maintaining of the company’s ATM

-Preparation of monthly reports

-Computer installation and repairs

-Uploading of the system’s ATM balance files on a daily basis

-Provide recommendation as to system upgrade and other enhancements which will benefit the company

-Provide support to staff as it relates to computer issues

Accounting Clerk

-ATM reconciliation

-Relief cashier

-Preparation of lodgements

-Phone card reconciliation

-Preparation of fortnightly payroll

2011-2013 Xerox

Quality Analyst (Amazon Kindle Tier 2)

-Supervised 20 agents

-Listening to agents calls

-Coaching agents on the quality provided to customer

-Preparing reports

-Analysing data

-Preparing quality plans for agents to perform better

-Troubleshooting Kindle tablets

-Taking supervisor calls

Customer Service Representative

-Providing quality service to customers of the amazon website

-Troubleshooting kindle at the Tier 1 level

-Preparing trouble ticket for customers

-Replacing defective item for customers

2007-2011The Jamaica Youth for Christ.

Junior Accountant

-Statutory deduction

-Bank reconciliation

-Preparation of cheques

-Daily preparation of lodgement books

-Preparation of receipts

-Managing petty cash

Computer Administrator

-Computer Repairs

-Updating and hosting the company’s website

-Networking

Prayer Coordinator

-Formulating prayer meeting

-Counselling delinquent children

2006 Mart Goods and Services (The Stony Hill HEART/NTA Academy’s Entrepreneurial Programme).

Accounting Clerk

-Cashiering

-Lodgements

-Conducting stock valuation

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COMPUTER

PROFICIENCIES

Advance skills in Microsoft Office (Word, Excel, Access,

PowerPoint and Publisher)

Emortelle 8.1 and 9.1 Banking System, Peach Tree Accounting Software and Quick Books

HONOURS AND

ACTIVITIES

* Certificate of Appreciation for participating in the

National Youth Parliament - 2008

* Young Leader of Jamaica

* School Ministries

* Gospel Disc Jockey (DJ)

* Mentoring Troubled Kids

* Former Deputy Head Boy of Bustamante High

RERENCES

Rev. Dexter Johnson

National Director (JYFC)

2 Acacia Ave.

Kingston 5

Cell: 328-5386

Hamphroy Francis

Assistant Manager

Sagicor Bank

Kingston 5

Cell: 413-3819

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