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Professional Experience Customer Service

Location:
Roanoke, VA, 24012
Posted:
August 03, 2017

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Resume:

Mark Moore

Roanoke, VA ***** ac1nde@r.postjobfree.com 540-***-****

Professional and Technical Competencies

Lean Manufacturing / Six Sigma Certified and Experienced

5S Implementation / Management

KanBan Process Management

Kaizen Event Management

Six Sigma Green Belt and White Belt Certified

cGMP Compliance Experience

C3, BRC and FDA Compliance Experience

OSD Claim / Investigation / Resolution and Customer Service Experience

In-House Audit Process Development and Execution (SOP and cGMP)

Certified Specialist in Microsoft Office Excel, Word, Access and Outlook

SAP Super User (ERP, ECP and EWM)

Oracle Super User (ERP and WM)

AS400 / I Series Super User

Experienced with Kronos, E-Time and PeopleSoft

Budget Development and Management

Cost and Productivity Management

Process Auditing and Management

S.O.P / Spec Development and Implementation

Purchasing / Procurement Experience

Production / Distribution / Capacity Planning

Professional Certifications

Six Sigma Green Belt Certification

Six Sigma White Belt Certification

Microsoft Office Specialist Certification (Excel, Word, Access and Outlook)

Professional Experience

ADS (Advanced Drainage Solutions)

Production Supervisor 2017 to Current

Supervise a team of more than 25 line operators, 2 equipment operators and 6 materials employees in the process of manufacturing plastic pipe and fittings

Directly responsible for 2nd shift production processes, as well as overseeing receiving and shipping. Also responsible for planning and maintaining the production schedule and monitoring raw material levels. Additional responsibilities include managing PM, 5S and housekeeping programs, as well as maintain employee scheduling, issuing disciplinary actions and managing the cross training program.

Wholesome Harvest Baking

Inventory Control Supervisor (Distribution/Production) 2012 to 2016

•Supervised a team of more than 25 equipment operators, 6 Inventory Control Clerks, 4 Team Leads and Shipping Office personnel

•Directly responsible for the 1st shift distribution department process of receiving, put away, picking, loading and shipping Also responsible for inventory functions including the cycle count program, location accuracy, waste/shrink budget management and loss reduction, customer claims, warehouse housekeeping programs, as well as monitoring and working to increase put away, picking and shipping accuracy.

Hubbell Lighting

Production Supervisor / Materials Supervisor 2012 to 2012

•Supervised a team of 30 production employees in the process of manufacturing industrial lighting equipment for both indoor and outdoor applications.

•Responsible for overseeing the Materials departments, which maintained incoming and “in storage” materials needed for the production process, as well as feeding lines and moving raw and finished goods to and from stations. Also, responsible for the movement and storage of finished goods that were ready for shipment.

•Directly responsible for the procurement and management of materials and supplies needed for the plant

Professional Experience

Atlas Logistics

Warehouse Operations Supervisor 2012 to 2012

•Supervised a team of between 75 and 100 associates in the process of receiving, put away, order selection, shipping and inventory control in a high volume distribution center for a large retail grocery chain.

ITT Night Vision (Harris Corp)

Sr. Production Lead (Basing) 2009 to 2012

•Responsible for leading and assisting the team in the process of manufacturing / assembling night vision tubes and goggle sets using various types of equipment such as calibrating tools, gauges, CNC machine and Soldering equipment

Advance Auto Parts (Distribution Center)

Inventory Control Supervisor 2003 to 2009

•Supervised the team of more than 30 operators, Leads and Inventory Clerk in the process of cycle counting and auditing locations as well as active orders and “go behind” put away audits

•Also responsible for managing the replenishment process to support the Shipping department in ensuring that customer order fill rate maintained the 99.5% standard, as well as monitoring and auditing the Receiving, Shipping and Reclamations department to ensure that all SOPs and GMP requirements were being met at all times

Receiving Supervisor

•Supervised a team of more than 40 operators, 2 Trainers and 2 Office personnel in the process of unloading, receiving in, transporting, stocking and auditing

•Responsible for setting up and maintaining the inbound schedule as well as scheduling returns from stores

•Managed the outbound transportation schedule and routing of all runs for the mid-atlantic region. Supervised a team of 27 drivers as well as 3 yard men



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