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Customer Service Accounting

Location:
Raleigh, NC
Salary:
17.00
Posted:
August 03, 2017

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Resume:

Patricia Walton

CORE COMPETENCIES

Proficient in Microsoft Excel and Word

Working familiarity with Cyber source, XiPay, XiSecurenet, Sales Force, Avaya Phone/CTI, ECC, 3CX Phone system, SAP/CRM, AS400, Lockbox Remittance, IT Works/ Info Porte, NetSuite, Connect Carolina, ScanSnap

Icoms Billing System, PeopleSoft, Quick Books, Oracle

EXPERIENCE

Accounting Technician (temporary) - Medical Foundation of UNC

(June 2016 - March 31, 2017)

Accounts payable

Process checks into NetSuite system

Process reimbursement checks for mailing and file weekly vendor payment forms

Code vendor payment request forms for each item listed and complete vendor payment request forms for internal billing

Credit card reconciliations

Assist with 1099 year end process

Prepare written correspondence, review documents and provide assistance to internal

Assist external customers when necessary

Cash application of gifts

Accounting Technician (temporary) Frank Porter Graham (school)

(October 2015 to June 2016)

Assist with accurately processing vendor payments and purchase orders

Process reimbursements to faculty and staff, travel requests, departmental deposits, monthly reconciliations on state, overhead, and trust accounts.

Credit Card Specialist/ Cash Application Specialist (temporary) - Lenovo Morrisville, NC - (May 2014 - August 2015)

Responsibilities include confirming customer credit card information, process, submit and confirm pre-authorizations holds and approvals releases for new purchases; perform financial research necessary to investigate fraudulent and/or suspicious charges; initiate email invoicing as appropriate; confirm status of customer orders including delivery dates; process customer returns including re-orders, reshipments, damaged or lost computers.

Accounts Receivable Specialist (temporary) Shopper - Local

Durham, NC - (April 2013 to March 2014)

Responsibilities include coding and inputting financial data; verifying and posting funding receivables, disbursements and other business transactions. Additional accountabilities included verifying accuracy of purchases by auditing invoices against purchase orders, investigating, researching and resolving discrepancies prior to approving for payment. Other accounting duties included the accurate preparation and review of vouchers, invoices, check, and account statements, reconciliation reports and other records. This position also required investigating late payments; ensuring proper records and files were established and initiating calls to customers with past due account receivables, resolving and clarifying any problems requiring the interpretation of relevant policies and procedures.

Customer Accounting Specialist/ Cash Application Specialist - Time Warner Cable

Morrisville, NC - (July 1983 to January 10, 2013)

Responsible for handling customer service and billing inquiries; deescalating call inquiries and complaints, calming and restoring customer’s trust; keying and processing payment corrections and adjustments; analyze transactions keyed by other units and submit correction adjustments to area managers; reconciling work order amounts with receivables and preparation of daily bank deposits; initiating follow up communications with customers as needed; Perform general administrative and office duties such as typing, processing mail, filing, maintaining supply inventory, copying, and faxing documents. This position’s records and reports duties required adherence to established accounting and auditing standards.

ORGANIZATIONS/AFFLIATIONS

Financial Secretary - Old Liberty Baptist Church, Youngsville, NC - (March 2009 to Present)

Responsible for overseeing financial administration which includes the following financial and accounting responsibilities: processing check requests, reconciliation of bank accounts, revision of budgets, processing offering envelopes, preparation of monthly, quarterly, annual financial reports including payroll and end-of-year tax reports.

Other duties include scheduling and attending board meetings and recording minutes; ensuring payment of bill and invoices, preparation and distribution of annual membership contributions and maintenance of church office supply inventory and equipment.



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