Janora Jones

j ac1nbt@r.postjobfree.com *618-***-****

SKILLS: *Type 50 *MS Word *Access *Excel

*Lotus 123 *Lotus Notes *Word Perfect *SB Client

*Internet/Website *Data Entry *Switchboard *Phone Admin.

*MS Office *MS Publisher *10 Key *Public Trust Clearance SUMMARY:

Over twenty (20) years customer service/administrative experience

- Capable of prioritizing work and meeting deadlines

- Able to work independently or with little supervision

- Interact well with all levels of management

- Demonstrated record of punctuality, reliability and professionalism RELEVANT SKILLS AND EXPERIENCE:

Computer World Services

Help Desk Specialist I 2016-2017

- Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, web and fax customer service requests.

- Interviews user to collect information about problem to determine source of error.

- Logs and tracks call information using the Siebel Customer Relationship Management software.

- Identifies, researches, and resolves routine customer service requests.

- Uses stored solutions to attempt to resolve service requests.

- Inputs new draft solutions into Siebel database as needed, when provided at PMO or second level.

- Escalates calls to appropriate staff.

- Individually accomplishes the contractual performance objective for the timely resolution of all service requests and the associated priority timeframes.

- Performs outbound customer survey calls, as required. Children’s Home + Aid 2013-2015

Secretary

- Proofed, typed (when needed), printed, copied & distributed mail/fax all ESTL Intact staff court reports, letters, and general correspondence. Managed all ESTL Intact staff closed files. Proofed and processed ALL Intact and EFS expense reports. Typed, copied/distributed and track UIRs for ALL Intact staff. Updated and distributed Intact on call schedule to answering service and all Intact/EFS staff.

- Entered/maintained all OMS data (intake) for ALL Intact staff. East St. Louis Housing Authority, East St. Louis, IL 2003 – 2013 Receptionist/Work Order Clerk/Asst. Property Manager

- Received, screened and directed phone calls and visitors

- Performed routine clerical and/or data entry input for various departments

- Processed mail and made distributions to proper departments

- Typed correspondence, special projects for various departments

- Assisted with processing contract information including task orders, invoices and scope of work

- Answered telephone, greeted residents, keyed and deposited rent payments to bank

- Calculated rent, completed interim and annual re-certifications of residents leases, completed housekeeping inspections, resident identifications

- Processed residents move-in a nd move-out, completed court paperwork for residents, dispatched routine & emergency calls to maintenance staff for repairs over (7) years, entered and closed work-orders in computer system.

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