Manager Customer Service

ERIK RUOFF

**** ***** **** ***** *******, AZ ****1 602-***-**** ******.***@*****.***

OPERATIONS MANAGER

AREAS OF EMPHASIS – CONSTRUCTION, PROJECT MANAGEMENT, EMPLOYEE DEVELOPMENT Operations Manager with more than 30 years of experience, including 20 years of construction management and development experience, seeking a new opportunity. Extensive experience overseeing all aspects of daily operations for a company that generates $4.5 Million in annual revenue, with 40 employees across 6 states. Well- developed skills directing business development, supervising and mentoring employees, and ensuring that projects are completed on time and within budget. Dedicated leader with outstanding communication skills and a proven track record of success transforming struggling businesses into thriving companies, coaching employees to achieve career goals, and leading teams to streamline operations and achieve company goals. AREAS OF EXPERTISE

Team Building & Leadership

Vendor & Materials Management

Employee Development

Quality Control Management

Customer Relations

Account Management

Safety & Compliance Management

Construction Management

Project Management

PROFESSIONAL EXPERIENCE

AMERICAN CLEANING SYSTEMS INC., Phoenix, AZ July 2016 – Present A full-service cleaning company offering personalized, professional, and affordable services throughout Arizona. Operations Manager

• Manage all aspects of daily operations, oversee all maintenance scheduling for employees and vehicles, and directly supervise 45 Crew Leaders and Crew Members, 2 Operations Assistants, and 1 Field Supervisor.

• Visit job sites daily to ensure jobs are completed correctly, on time, and within budget.

• Hire, train, and mentor employees to achieve career advancement.

• Verify payroll, track schedules, and address employee issues.

• Gather and analyze field data, create needs-based schedules, and confirm deployment.

• Check in crews, communicate schedules, and ensure employees have everything needed to perform work.

• Proactively maintain communication between Superintendents, Project Managers, Crew Leads, Field Supervisor, the office, and customers to address and resolve any issues.

• Work with Accounting and Estimating Departments to ensure complete understanding of each job.

• Coordinate job progress and schedules with Superintendents and Project Managers. Key Accomplishments

• Implemented new processes and procedures in the operations office that helped the company achieve its best 1st quarter in 10 years.

• Helped grow the estimating division by 25% in 2017.

• Doubled the average number of field employees from 20 to 40 a day.

• Advanced the careers of several employees through mentoring. RESOLUTION FIRE AND FLOOD, Phoenix, AZ December 2015 – June 2016 Provides damage repair services to property owners throughout Phoenix and Scottsdale with 20 employees. Project Manager/Sales

• Oversaw all aspects of assigned projects, delivered projects on or ahead of schedule, and ensured all projects came in at or under budget while maintaining the highest levels of quality and professionalism.

• Directly supervised up to 10 Remediation Crew and Crew Leaders, scheduled jobs, and ensured job safety.

• Proactively communicated project status with customers and owner, collected monies and COC’s on all jobs, and sold additional services.

• Checked-in with the office, visited job sites to check on progress, and ordered needed materials daily. ERIK RUOFF

7817 North 16th Drive Phoenix, AZ 85201 602-***-**** ******.***@*****.***

• Worked with Estimators to create job budgets, the accounting department to send bills, and customers to ensure satisfaction with job progress and resolve any issues. Key Accomplishments

• Assisted in the start-up of a new company from the ground up.

• Implemented a process that allowed subcontractors to rent a portion of the company’s warehouse space for tool storage and materials delivery, in turn for a discounted rate on company jobs. PATRIOT PROFESSIONAL SERVICES, Phoenix, AZ November 2012 – December 2015 A small company providing mobile notary, process serving, and document delivery services for law firms, banks, and mortgage companies with 8 employees and $200,000 in revenue. Owner/Operations Manager

• Managed all aspects of the business, supervised all work, and trained all drivers.

• Scheduled routes to maximize efficiency and generate new business.

• Ensured all jobs and deliveries were completed within allotted time.

• Provided exceptional customer service, generated sales, and performed billing. Key Accomplishment

• Grew the company from $0 to $200,000 in revenue with several different divisions that reflected the changing economy and needs of the customers.

COMPREHENSIVE RISK SERVICES, Phoenix, AZ February 2005 – October 2012 Provides emergency response services to public industries in Arizona and Colorado with $4.5 Million in revenue. Owner/General Manager

• Oversaw all aspects of the business, directed business development, and supervised 35 to 40 Project Managers, Crew Leaders, and Crew Members.

• Hired, trained, and developed employees to be Crew Leaders.

• Managed quality control, customer service, and consistency of product and service delivery.

• Maintained schedules, employee relations, and safety training.

• Established and maintained relationships with current and potential clients, identified and resolved client concerns, and ensured jobs were completed per federal and local standards.

• Compared and analyzed short- and long-term actual sales with intended goals. Key Accomplishment

• Helped turn around a company that was in financial trouble and with 2 employees to become a $4.5 Million organization with 40 employees in 6 different states (AZ, CO, NE, WY, NV, and CA). EDUCATION, ADDITIONAL TRAINING, LICENSE AND CERTIFICATION PHOENIX COLLEGE, Phoenix, AZ, General Coursework

Training & Seminars

Asbestos Institute – Contractor Supervisor & Building Inspector ECT – Resource Conservation and Recovery Act Kary Environmental Services – Hazardous Waste Operations and Emergency Response More than 100 hours of various Business Management seminars License - General Contractor License

Certification - Hazardous Waste for Managers/Supervisors COMPUTER SKILLS

Microsoft Excel, Outlook, ClientRunner, Xactimate, QuickBooks

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