Customer Service, Sales, collections, Retention, Inbound, Lead
Resume:
Yolanda Clark
Successful in Customer Service with 15 years of experience. Exceptional Communication skills, able to work in a fast pace busy environment. Excel in active listening to customers’ needs and concerns. Develop appropriate solutions, and generate accurate reports to record calls and account details. Achieved certifications in Professional Business Management, Financial Advisor and Day Care Provider.
Skills
Customer Service/Sales Team Leader
Microsoft Office Problem solver
Cashier Organized
Collections/Risk Office Manager/Trainer
EMPLOYMENT
Sales Associate/Receptionist 02/2015 –01/2017 Deseret Industries
Confer with customers by telephone or in person to provide information about products and services or direct customers to employment resources
Operate office equipment and perform administrative duties as assigned
Greet customer, assist with questions about goods and services
Cross train 20 +sales associates, schedule breaks and daily activities
Classify categorize garments and display merchandise
Consult customer on fashions
Perform cashier duties with 100% accuracy
Londa's Little Buddies Daycare, Tempe, Arizona 01 / 2008 to 02/2015
Day Care Provider
Managed /operated my daycare center.
Responsible for all daily activities, general office duties
Kept accurate records for clients
Prepared reports and payroll to month end
Asset Acceptance, Tempe, Arizona 11 / 2009 to 10 / 2010
Collector
Customer service/attended to all
In-coming/outgoing calls to customer /employers satisfaction
Performed cold calls and managed predictor
Pursue collections or outstanding accounts
.
All About People, University of Phoenix 01 / 2011 to 03/2011
Contact Specialist
Prepared Students for University Entry
Registered students,clarified information and for accuracy
J P Morgan Chase, Tempe, Arizona 05 / 2006 to 01 / 2008
Customer Service Adviser
Provide customer service to incoming calls
Monitored actions to include balance transfers and transaction on accounts
Updated home mortgage information
Maintained account transfers and collections
Education: Rio Salado Community College
Financial Advisor Certification
Property Management
South Mountain Community College
General Business
Gateway Community College
Professional Business Management Certificate
Maricopa Skill Center
Computer Operator/Data Entry/Office Procedures
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