Customer Service Sales

RobertClement

Address: **** ****** **. *

Jacksonville, Fl

ac1n4v@r.postjobfree.com 904-***-**** .

Looking for a position in a fast growth company. With hard work in mind, I will focus on maintaining a neat, safe and organized environment at all times that is appealing to everyone. Representing an establishment with professional demeanor at all times is important to me. Fast- paced, dynamic environments keep me energized, because of my strong time management skills. I simply do my best on accuracy and efficiency when handling tasks . This enthusiasms brings strong attention to detail. Multi-tasking and maintaining a friendly attitude under pressure is effective.

Objective:

Education: William M. Raines Jacksonville

August 1992 - May 1994

General

College Prepatory and Bookkeeping

Experience: Avon Sales Representative

Mar 2006 - Currently employed

Jacksonville

In the company of customers manage all communicating. Consult with representatives to take all advantage of gross sales and increase productivity. Contribute customer service that assured the achievement of all gross sales goals. Postulate training to representatives and take on the conforming responsibility with all company values.

Verify amenability to all vendor guidelines and criteria as well as thoughts for samples. Clinch orders for promotions that help present and sell merchandise through regular product presentations to aid manifestations of the walk-through approaches. Perform all stock maintaining means and to replenish all stocks as per organization policies. Utilize merchandise to elaborate and add finesse to array displays by showing visional accomplishments that have gathered attention and renown in a well-liked way. Terrific at influencing and up selling by denoting suitable high-quality supplements to complement the outfits.

Bring together social media outlets.

Moreover, focus on brand awareness from its meaning. Prepare sales contracts and support record keeping on sales. Do telephone follow-up calls.

Created unique client appreciation package.

Employ emailing services to follow up with customers. Interact up on emails, phone calls with in-person inquiries. America Online Computer Support Specialist

Oct 2001 - Feb 2006

Jacksonville

Impart favorable proficient customer courtesy technical support to business-class clients across phone, mailbox, chat, and instant messaging.

Run software patches from the Internet as an update. Provide technical support for customers along elementary to intermediate product usage by providing necessary current resources and then foster appropriate support assistance.

Install, administer customer support, and update their software programs and applications.

Show, point out and then troubleshoot technical errors of the software program; furthermore, accommodate computer application services to determine proficient complex solutions.

Engage excellent customer service standards on critical issues in high quality. Integrate data entry (upload client interactions in the data-management operation with examining application processing operations.

Diagrammed, document, escalate issues, including making path resourcefully to easily stop and clear up problems.

In a team meeting, provided knowledge and suggestions to improve technical support assistance.

Consummate tests and debug programs for consumer requests onto individual personal computers.

DoubleTree Hotel Banquet Server

Sept 1999 - Aug 2001

Tallahassee

Being right back with customers throughout their cuisine experience, replenishing drinks, taking away dirty dishes with silverware, set in place condiments: complementing various guest order choices they may require while in need.

Greet all guests and escort them to their table.

Providing info about specials, deals and promotional materials to customers. I taught new employees in proper banquet setup and service procedures, assuring attention to safety, hygiene and team efficiency.

Clean all work areas, equipment, utensils, dishes and silverware and ensures they are set. Record exact orders from customers along with transcribing food orders for the kitchen staff or use a computer system.

Fascinating the guest by nearly addressing their curiosity of the menu items, encircling ingredients, confection and additive/light alternatives. Praised dishes, including customer preferences and precedence, furthermore, used my trained practical understanding of menu brochure with a wine list to cultivate them on available roasting techniques and clever drink pairings.

I took and implemented customer orders in an efficient and polite fashion. Watching after several tables within an assigned section of an establishment. Montgomery Ward Salesman

May 1998 - Aug 1999

Tallahassee

Prioritize that all customers receive service through direct salesmanship in a prompt and polite manner.

Helped customers with inquiries, demands, and buys. Devote upon retail sales team\'s decisions, time and efforts, adding enterprise means. For instance, transacting simple fortifies deals and working in cooperation with product line sale conversions, which successfully contribute overtaking sales goals. Present and sell company merchandise and services to customers. Identifying and tapping customer needs and preferences, to realize a gross revenue return. Build successful human relationships with retail customers to increase likelihood of repeat business.

Finish all required online training within the time. Cashed out registers each day; minutes before store closing. Used holiday ornaments to enhance store signs.

Maintained knowledge of store organization policy, including special merchandise and price reductions; articulate a resolution from buyers\' wants and needs. Prepare price quotes, delivery dates and service responsibilities. Post Office Mail Clerk

June 1997 - April 1998

Jacksonville

Inspect original secure itemization and vendor deliveries, properly verify computations against physical count of stacked packages in the warehouse to reduce mailing times. Complete all necessary requirements before shipping cargo to mail distribution center using approved systematic resolutions.

Stamped delivery reports; oversee stored warehouse inventory archives daily. Insists a simple and safer workplace with improvement initiatives to achieve on-time shipments. Sort and organize bundle mail pallets by zones and individual mail into boxes by mailing address number.

Load and unload packages in the trucking docks; using guidelines, procedures and shipping schedule.

Be assured to sort every mail coming down accurately and forward it to its concern departments. Inspect and give a seal on every outgoing detainee mail. Tagged all outgoing and incoming special, legal, certified mail, and media. ATT Customer Service Representative

Mar 1994 - May 1997

Jacksonville

Effectively identify with customer needs and recommended applicable services and rate plans in a complex, fast-paced and challenging call center environment. Note the facts from customers on appropriateness, contemporary promotions, or help services. Dealt with a constant flow of customer questions and examine their practical ATT services, equipment types, utilizing promotions, roaming, including billings. Getting hold of customers to make modifications to their accounts, billing, or order status. Use confirmation for customers breaking down their concerns while addressing discursive as well as sincere billing problems, including disputes bearing upon them; maintain responsive; moreover, cheerful using kindness.

I worked to keep reports characterized by customer's reaction and communications, occurrences, grievances; essential actions were reasoned, dispose of categorizations, letters, confirmations, as well as for affirmations, that one may continue to keep their services. Give qualitative services to customers with their technical inquiries. Trained and coached new team members to deliver a high standard of customer service. Do various administrative functions like filing and organizing. Publix Grocery Clerk

September 1992 - February 1994

Jacksonville

Stock, store and rotate products to avoid any damages. Kept for, in effect, everyday procedures characterized by supermarket store.

Offer excellent services to meet customer needs.

Keep the store including storage area, and grocery shelves clean and safe.

Assure abidance with store policies and followed all health and safety guidelines.

Set store displays and make sure that products are well labeled and tagged.

Make sure shelves are clean, neat, and properly stocked using fresh products; restock the others.

Greet customers and react to their queries.

Supervise the movement of merchandises between in-store shelves and at storage areas.

Run cash register as needed.

Create a positive work environment to meet store goals. Follow dress code policies and sanitation guidelines. Excellent quantitative skills Critical thinker Excellent research skills Detail oriented Courteous and professional demeanor

Proficient in customer account software, Cash register operation, Computer proficiency, Mathematical aptitude, Marketing familiarity, Microsoft Excel proficiency, MS Office proficiency, Written and oral communication skills

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