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Insurance Customer Service

Location:
Chicago, IL
Posted:
August 04, 2017

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Resume:

Francis M. Scott

Chicago ill *****

PROFESSIONAL SUMMARY

Detail oriented and highly energetic certified medical Insurance Billing and Coding specialist seeking a position with a reputable medical facility where I can utilize my education and 3+ years of coding and insurance experience, Customer Service rep 1 with 15+ years’ experience looking to join a team at where I can enhance my skills.

EDUCATION

Everest College Chicago, IL 2010

Medical Insurance Billing and Coding, Diploma July 2010

Certified MIBC (NCCT)

High Honor Roll, 4.0 GPA

RECENT CAREER HISTORY

Randstad Staffing Lincolnshire Il 2014- present

Temp Worker, at Aon Hewitt, Lincolnshire Advocacy, benefits advisor.

Worked in phone center for Annual Enrollment for the benefits center for health insurance

For companies: AT&T, EXELON, 3M, MEIJER, C.N.A, BOEING & KEYBANK

Enrolling members for their health benefits for year 2015 & 2016 enrollment year

During various changes after enrollment was over, such as QSC’S

Also work with medicare, and retirees

Web Chat with customer who wanted to do quick business on internet

Ongoing teams Hewlett Packard, Accenture and Siemens also AE

A-Pro Staffing Chicago Il 2010-present Temp worker, doing various jobs, with such company as the:

C.T.A. taking photo for university student’s bus passes

Wilbur Wright College (certified Proctor & Coordinator for E.S.L classes ) administering G.E.D test and CASAS test, for student needing to learn the English language.

Board of Election. Training judges and PPA’s for work at election polls, worked call center

C.E.T.A doing paper work, for those applying for assistant for light and gas

Labor Temp Chicago Il 2013-present

Temp worker

Factory line worker for H20/filling gift bags, and working in a production environment for seasonal job for the holiday

Mailing for Redbox DVD’s

Solid Foundation Day Care Inc Chicago Il 2013-2013

Assistant teacher

Help in nursery area of day care making sure that children were well taken care of learning abc, playing games, fixing lunches, teaching movement, walking, singing, and treating them with special love and care. Certified in C.P.R.

Lakeshore Integrative Healthcare Chicago, IL 2010 Medical Biller and Coder (Externship)

Efficiently handle administrative duties which allowed doctors and staff to focus on the health concerns of their patients. Able to oversee office during externship while Doctor had out of office business.

Demonstrated proficiency in organizing insurance information and corresponding with insurance companies. Responsible for computerized scheduling, billing and insurance claim processing, coding and verification.

Hope House Shelter for Men & Women Chicago IL 2009-2013

Part Time Cook

Prepare Meals

Maintenance worker for shelter and church

Insurance Overload Chicago IL 2008-2010

Various Temp assignments, Insurance adjuster for Auto Ins.

Call to verify insurance for flood victims

Sealing envelopes for mailing

Adoption Information Center of Illinois Chicago, IL 2005-2007

Resource Special Assistant

Managed a multi-line phone system and handled all telephone inquiries.

Created and distributed informational packets for potential adoption and foster families

Responsible for clerical duties including filing, sorting mail and bundle work.

Office of Special Deputy Receiver Chicago, IL 2002– 2005 Claims Representative 1

Coded insurance claims, tracked insurance forms and set new claims files.

Managed data entry and document processing for claims services.

Praised for quickly and efficiently completing all work and taking on additional assignment as assigned by management.

Work to prepare mail for mass mailing, filing in mailroom

Salem Temporary Agency Chicago, IL 1999 – 2009

Clerk for Harris Bank/Computer Share

Input check information and made check adjustments

Performed detailed searches for lost checks utilizing microfiche.

Input stock and transferred stock certificates and check for eligibility.

American Express Chicago, Il

1996-1999

Special Mail Handler/ Data Entry / Imaging

Process Mail in Payments

Work aggasar machine opening mail

TECHNICAL AND ADMINISTRATIVE SKILLS

• 12,000 Ten key- - 8500 cal. key

• Treatment Authorization

• Patient billing, CMS-1500 forms, UB-92 claim forms

• Appointment scheduling (claims gear)

• Coding ICD-9, CPT, HCPCS

• Software: Microsoft Office

• Insurance claims processing

• Telephone and reception technique

•Medical Terminology

Used Salesforce and cintrix programs.

•Managing and filing records

CERTIFICATIONS

HIPAA/ OSHA Training Certification, Everest College, 2010



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