Technical Writer
Resume:
Kim Tole
Albuquerque, NM ***23
*******@*****.***
SUMMARY
Skilled technical and conent writer with over 15 years experience writng for state level behavioral health, national medical health, and the entertainment industry. Known for her positive attitude, strong sense of responsibility and self-motivation. Experienced communication skills domestically and internationally with flexible and efficient organizational skills. Proficient team player who works independently and meets project deadlines in fast paced, and diverse environments. Specialties include: Technical and Content Writing, International Communication, Project Management, Leadership, Interviewing, State Government Behavioral Healthcare, Social Media content, Interpersonal and Relationship-Building skills, Conflict Resolution, Broadcast Cable Television, Video Production, and Media Technical Skills: Project Management, MS Word, MS Excel, MS Power Point, Snag-it, Adobe Acrobat, Google Platform, WordPress, Social Media Programs, GoTo Meeting Webinar, SharePoint, HD Camera/Video
EXPERIENCE
Writer & Founder - Tole Consulting
Albuquerque, New Mexico - 2001-Present
Accomplishments
● Created and wrote engaging content for realtor listings, L.A. and Denver media newsletters, artist's biographers and press kits
● Wrote and communicated with variety of styles and tones for each specific client
● Wrote, produced, and edited interviews at KACT-TV, KLTT, and Hope FM
● Filmed, produced and edited video footage for talk show and client memorial film
● Project managed programming for domestic and international radio programs
● Associate Producer: Property Podcasting Corporation News, New Homes Colorado
Technical Writer (Contract) - Infoedge, LLC (Kaiser Permanente) Englewood, Colorado -- 8/2015-11/2015
Accomplisments
● Managed project and created system operation procedures for Denver Triage Customer Service Center in adherence with Kaiser Permanente standards
● Worked with internal customers to capture precise needs and delivered high- quality documentation and training
● Communicated regularly with California SME team to assist and organize technical procedures and training
● Provided procedure, processs, and operation documention for each position in the Triage Customer Service Center
● Participated in brainstorming and problem-solving sessions with management and staff to prepare text and coordinate electronic layout
● Analyzed and summarized complex instructions into simple direct documents
● Maintained and archived documentation within SharePoint through all phases of the editng process
Technical Writer (Contract) - Apple One (Colorado Banker's Life) Greenwood Village, Colorado -- 9/2014-3/2015
Accomplisments
● Wrote Standard Operational Procedure documentation and job descriptions as I shadowed employees
● Managed project across four internal departments and teams
● Edited training materials for each department
● Formatted user-manual procedures and processes in compliance with CBL
● Coordinated with multiple levels of staff and managers to ensure development of consistent procedure documentation through company wide departments
● Captured and edited screenshots to obscure confidential information in accordance with the company and HIPAA privacy laws Technical Writer/Document Analyst (Contract) - CEI (Anthem) Denver, Colorado -- 8/2013-12/2013
Accomplishments
● Created and wrote techncial training documentation and manuals
● Communicated and worked with virtual teams across different time zones
● Collaborated with Instructional Designers and SMEs to ensure established style guides and templates were eflected in each manual Technical Writer/Editor (Contract) - Express Employment (CDHS- Office Of Behavioral Health)
Denver, Colorado -- 8/2012-4/2013
Accomplishments
● Edited, developed and revised seven volumes of Colorado Department of Human Services - Office of Behavioral Health rules and procedures into one volume per Colorado Governor mandate
● Engaged and collaborated with appropriate stakeholders and SMEs to identify business needs
● Determined project goal and milestones based on identified business needs and project timeline
● Coordinated, planned and conducted monthly review meetings with external stakeholders and internal SMEs for documentation approval
● Communicated actively with Policy and Procedures Governance personnel to ensure OBH rules abided with the current state laws
● Working knowledge of Federal, State and local healthcare regulaitons (HIPAA) and Affordable Care Act
EDUCATION
New Mexico State University
Bachelor of Arts - Psychology - 1989
University of New Mexico
Education - Teacher's Certificate - 1992
REFERENCES
Available upon request
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