Product Manager/Product Owner & Senior Agile BA

SIRISH TENNETI M.S., CSM, CSPO

DIGITAL PRODUCT MANAGER SR. AGILE BUSINESS ANALYST & PRODUCT OWNER

Business Analysis, Product Management & Agile implementation Specialist

SIRISH.TENNETI @ GMAIL.com

Washington, D.C. 815-***-****

SUMMARY:

Over 12 years of total IT & association with diverse industries like public sector including federal & state govt. and private sector including mortgage, healthcare/BioTech, finance/FinTech & Non-Profits.

Expertise in the fields of business & systems requirements, technical analysis, business processes & architecture, UX & design, Agile implementation, Product management, Operations & Maintenance.

Accomplished in Product Management, leading independent projects & the Requirements team, and implementing Agile methodologies for integrating internal & external customers at all technical levels.

Highly experienced in Healthcare/HealthIT especially CMS Affordable Care Act (ACA/Obamacare) policies/implementation, engineering & ISS/IT security and Agile Scrum/XP/Kanban mentoring.

Well versed in Public Key Infrastructure (PKI) implementation, operations & maintenance, and Identity Management Systems (IDMS)/Identity & Access Management (IAM) services.

Acted as a Subject Matter Expert (SME), primary Point of Contact (POC) & Contractor Lead for various lines of businesses (LOBs) and Staff Offices (SOs) of various clients across the enterprise; Coordinated with high level executives at both ends for project expansion & top-down implementation.

High contribution in the maintenance, enhancement and training of projects; Training and mentoring concerned personnel with product and project knowledge, business processes and workflow.

Responsible for creating, updating, modifying, delivering and maintaining project schedules; Presented reports on project tasks, deliverables, milestones, timelines & overall program project plan.

Highly experienced in the documentation of system requirements, business service definitions (BSD), Software Requirement Specifications (SRS), Functional Requirements, RMP, technical reports, user manuals, user guides, training guides, program & project blurbs and high-level presentations.

Acted as a Facilitator & Liaison between the technical implementation world and business non-technical world, facilitated and participated in Joint Application Development (JAD) sessions, user workshops, interviews, conference calls, brainstorming and white board sessions.

Documented and approved the variance between as-is & to-be system designs & functionality by performing Fit/Gap Analysis to determine delta & Root Cause Analysis for determining inherent faults.

Comprehensive knowledge of Rational products including RequisitePro, Rational Rose, Software Modeler (RSM), ClearCase, ClearQuest, Rational SoDA, & processes including Rational Unified Process (RUP), OOAD (Object Oriented Analysis & Design) using UML.

Well versed in developing Use Case Diagrams, Analysis and Design Models using Sequence diagrams, Activity Diagrams, State transition diagrams, Deployment diagrams and Class Diagrams based on UML methodology using Rational Rose, RSM & MS Visio.

Excellent knowledge of Black Box Testing, User Acceptance Testing (UAT), Unit, Integration, Functional, Load, Regression and Interoperability testing; Assisted in the design and development of test case scenarios, test plans, test data, and also helped with Smoke testing & end-to-end testing.

Flexible, innovative and able to thrive in a fast paced, growth-oriented and time-critical environment with excellent co-ordination, organizational, negotiation and interpersonal skills.

Ability to multi-task, prioritize, and manage increasingly complex issues with a strong flair for acquiring new knowledge very rapidly.

BUSINESS PROCESS SKILLS & METHODOLOGIES:

Agile Software Development Methodology (SCRUM, XP, KANBAN, BDD, TDD)

Rational Unified Process (RUP) & Product Lifecycle Management (PLC)

Software/System Development Life Cycle (SDLC – Waterfall, Iterative)

Evolutionary Process for Integrating COTS-Based Systems (EPIC)

Gap, Risk & Strengths, Weaknesses, Opportunities, Threats (SWOT) Analysis

Object Oriented Analysis and Design (OOAD) & Unified Modeling Language (UML)

Joint Application Development (JAD) & Rapid Application Development (RAD)

TECHNICAL SKILLS:

IDE Tools: Rational Tool Suite – Rose, RequisitePro, ClearCase, ClearQuest, Software Modeler, MS Project, MS Visio, MS Excel, TOAD, Microsoft Visual Studio.

GUI Tools: Microsoft Office Suite, Adobe Acrobat Suite, Adobe/Macromedia Suite, IBM Lotus software suite, Microsoft SharePoint, Oxygen 15.2, Axure, Camtasia.

Databases: Oracle, MS Access, MySQL, SQL Server, PL/SQL Developer, MarkLogic.

Testing Tools: Rational Test Manager, Rational Robot, Rational XDE Tester, HP/Mercury TestDirector, WinRunner, Quick Test Professional (QTP), SOAP UI 4.5.1.

Programming Languages: C, C++, VC++, Java, PL/SQL, UML, HTML/XHTML, XML, CSS, SAML, JavaScript, Visual Basic, COBOL, BASIC.

Reporting Tools: SAP BO Crystal Reports, IBM Cognos ReportNet, Rational SoDA.

Framework/Architecture: Microsoft .NET, Service Oriented Architecture (SOA), Enterprise Architecture, Object Oriented, RAD, SAFe, CI/CD, Pragmatic Marketing.

IDMS products: IBM Tivoli, Sun Identity Management Suite, Oracle IAM Suite, CA IAM Suite, Novell ISM Suite, Courion IM Suite.

Virtualization Tools: Microsoft Virtual PC, VMWare Workstation/Player, VMWare Lab Manager, VMWare ESXi server, GlusterFS, Amazon Web Service (AWS), SaaS, PaaS.

Middleware API Tools: ActivIdentity’s ActivClient, EMC/RSA Security’s RSA Authentication Client.

CRM & PM/Tracking Tools: Salesforce.com (SFDC Service Cloud), Trello, Trifecta, Clarizen.

Agile Software: JIRA, Confluence, Rally, Team Foundation Server (TFS), VersionOne.

STANDARDS AND COMPLIANCE:

Health Insurance Portability and Accountability Act – HIPAA

Electronic Data Interchange Standards by (ASC) X12 (5010) – EDI

National Institute of Standards and Technology - NIST 800 Series

Federal Information Processing Standards Publications - FIPS PUBS

Homeland Security Presidential Directive - HSPD-12

Federal Information Security Management Act of 2002 – FISMA

Federal Risk and Authorization Management Program – FedRAMP

Information Technology Infrastructure Library – ITIL & Public Key Infrastructure – PKI

Lean Six Sigma & Scaled Agile Framework – SAFe

Office of Management and Budget (Executive office of the President of USA)– OMB Memorandums

CURRENT CLEARANCE LEVEL – MBI/HIGH NACI (OMB Form 85P – Public Trust)

PROFESSIONAL EXPERIENCE:

Conference of State Bank Supervisors (CSBS)

Financial Supervisory & Regulatory Banking Non-Profit Organization

October ’16 – Present

Digital Product Owner Agile Scrum Advisor & Mentor

Business Services, Agile Transformation & Vendor Management

CSBS is the nationwide organization of financial regulators from all 50 states including territories & is the only national organization dedicated to protecting and advancing the nation’s dual-banking system. CSBS also provides training to state banking and financial regulators and represents its members before Congress and the federal financial regulatory agencies.

CSBS supports state regulators through State Regulatory Registry LLC (SRR) that operates NMLS (Nationwide Multistate Licensing System and Registry) on behalf of state financial services regulatory agencies and advances state financial supervision by ensuring safety, consumer protection, economic growth & innovation by building, supporting & maintaining Financial Technology (FinTech) systems/applications such as NMLS, NMLS Consumer Access, etc. that benefit state-licensed non-depository companies, branches & individuals in mortgage, consumer lending, money services & debt collection industries.

Responsibilities:

Overseeing a portfolio of corporate applications using different metrics, standards, journey maps and vindicating enhancements/updates to senior management through presentations & business cases

Vendor Management and liaising the outsourcing of application development & configuration of COTS products through the use of different project management & progress tracking tools

Assistance with the Policies/Processes implementation for NMLS 2.0 including creating wireframes

Agile Transformation/mentoring/Training for staff about Product Lifecycle Management (PLM)

Release Planning, Backlog Grooming, Feature prioritization for development of digital products

Environment: FinTech, Shared Services, iMIS, NMLS, JIRA, Agile, Sprint, SCRUM, BDD, Gherkin, Epic, User stories, Personas, Journey Maps, APIs, Defects, Tickets, Training, LMS, KPIs, RACI, SWOT, ROI, SLA, Appian, Drupal, SP 2016, IaaS, SaaS, SFDC, Trello, Clarizen, Trifecta, Box.com, Web Services, Wireframes, HCD, UAT, Workflows, Camtasia, Office 365, Axure, Business Case, Amazon Web Services (AWS), Win 10.

US Federal Dept. of Health & Human Services (US DHHS)

National Institutes of Health (NIH), Bethesda MD

December ’15 – September ‘16

Product Manager/Owner Agile Mentor & Implementer

Business Products Analysis, Client Management & Agile Transformation

NIH’s eRA (electronic Research Administration) provides critical IT & BioTech platform for Grants Management of over $30 billion in research and non-research awarded annually by NIH and other grantor agencies in support of the collective mission of improving human health & medical sciences. RCDC (Research, Condition and Disease Categorization) is a Congress mandated computerized reporting process that NIH is using to categorize all types of funding (Extramural, Intramural, R&D) in medical research reporting in approx. 265 research, condition, and disease categories across 27 Institutes and Centers (ICs).

Due to heavy reporting demands & huge program reach, there was an ongoing need to expand the existing web & software applications by including new features & adding enhancements. This was achieved by periodic & steady release of system & application upgrades through product development by adopting different Agile methodologies & processes along with managing client/stakeholder expectations.

Responsibilities:

Major contribution with Agile Transformation/mentoring/training across enterprise level programs and multiple business & scrum teams relating to Product Lifecycle Management (PLM)

Release Planning through Product road mapping, common theme identification across applications and Feature prioritization across new & existing initiatives through team/sprint/product backlogs

Assisted with the implementation of Scrum/XP/Kanban methodologies alongside Agile Coaches

Interacted with DevOps/ScrumBan/CICD teams for Change Management & Infrastructure needs

Managed Client & Stakeholder expectations by communicating timelines, constraints & priorities

Environment: BioTech, CI/CD, JIRA, Confluence, Sprint, SCRUM, Epic, User stories, tasks & sub-tasks, Spikes, Defects, Tickets, Release Notes, Versioning, XML, Agile, Git/Stash, Web Services, Wireframes, UX, UAT, Workflows, SonarQube, Helpdesk, Operations, Cross-agency, MS Office 2013, Selenium/ Proof, DBCC, PLM, Dashboards, Rational Tool Suite, SharePoint, Visualization, Thesaurus, Fingerprint, Indexing, Clustering.

US Federal Dept. of Health & Human Services (US DHHS)

Centers for Medicare & Medicaid Services (CMS), Baltimore MD

August ’14 – November ‘15

Product Owner & Functional Requirements Manager ACA FM Implementer (SME)

Business Process Management, Modeling & Architecture

Sirish Tenneti CMS profile (for CMS users)

The Financial Management Program Support (FMPS) focuses on program support and related activities for the Financial Management (FM) programs associated with the Affordable Care Act (PPACA/ACA also known as Obamacare) administered by the CMS’ (CCIIO’s) Payment Policy & Financial Management Group (PPFMG).

The ACA’s risk adjustment, reinsurance and risk corridors programs are intended to protect against the negative effects of adverse selection and risk selection, and also work to stabilize premiums. This is attained by focusing on Pay.gov information and data pertaining to EDGE Server (both physical & supported by Amazon Web Services - AWS) reports as well as Claims & Enrollment statistics submitted by Issuers on HealthCare.gov. A Salesforce (SFDC) CRM solution has been implemented (SaaS – Software as a Service) for monitoring the related metrics & streamlining Issuer support throughout the program.

Responsibilities:

Managed the business requirements as a Product Owner & supervised the necessities for acquiring & implementing a CRM product as SaaS (Software as a Service) through different vendor RFI/RFPs

Supervised, designed and helped develop a Ticketing/tracking system within Salesforce (SFDC) CRM for capturing new design ideas, software enhancements and CMS/stakeholder updates & requests using Agile SCRUM (daily scrums in sprint cycles for discussing planned user stories)

Explained, trained & implemented the CMS XLC (eXpedited Life Cycle) and Agile/SCRUM methodologies within FMPS program (as an unofficial Agile Coach), defined Min Viable Product (MVP) for Epics & features & laid out business priorities to the Scrum Master & Scrum team

Directed business analysts regarding program documentation, guided & managed requirements expectations for Salesforce (SFDC) CRM developers and helped PMO with resource allocation & PMP, identification & escalation of risks including mitigation strategies and contingency plans

Created, maintained & managed the high-level Business Architecture designs, Salesforce (SFDC) CRM technical workflows and multifaceted end-to-end business systems illustrations

Participated in complex data analysis with the data analytics team, and helped in reports generation & communication with CMS concerning Issuer data, potential discrepancies & alternate resolutions

Interacted with multiple vendors for transferring data from Pay.gov to the FMPS program, and with Issuers & CMS interface team for evaluating Issuer/Payer practices concerning Pay.gov submissions for increasing FMPS program efficiency & improving Operations functionality

Environment: Salesforce (SFDC) CRM, Visual Force.com, ACA, HIX, FM, CMS XLC, CALT, JIRA, Sprint, SCRUM, Epic, User stories, Defects, Tickets, XML, Agile, Git/Stash, Web Services, Wireframes, UX, UAT, Workflows, SaaS/PaaS, PLM, FedRAMP, Operations, XSLT, Office 2013, Selenium & Proof, EDGE Servers, Medical Health Plans, QHP, Remedy, HIOS, HIGLAS, MS SharePoint, Amazon Web Services (AWS).

US Federal Dept. of Health & Human Services (US DHHS)

Centers for Medicare & Medicaid Services (CMS), Columbia MD

March ’12 – July ‘14

Sr. Lead Analyst Requirements Specialist

Agile Product Owner & Subject Matter Expert

Sirish Tenneti CMS profile (for CMS users – A2203321)

The Patient Protection and Affordable Care Act (PPACA/ACA also known as Obamacare) was enacted with the goals of increasing the quality and affordability of health insurance through mechanisms such as mandates, subsidies, and insurance exchanges (HIX – HealthCare.gov – Day 1/GO LIVE: Oct 01, 2013). The Federally Facilitated Exchange/Marketplace (FFM) including Small Business Health Options Program (SHOP), State Based Exchanges/Marketplaces (SBMs), Medicaid/CHIP connect to the (trusted) data sources/agencies & Issuers through the Data Services Hub (DSH).

The Federal DSH is designed to be a central routing point between the various requestors/states & agencies for exchanging data such as applicant info, Qualified Health Plans (QHPs), ACA policy info including subsidy calculations like APTC/CSR, MAGI, FPL, etc., and also to maintain, monitor, track & report various real-time services/transactions for Eligibility verifications, Enrollment/EDI, Plan Management, etc., in production.

Responsibilities:

Spearheaded the Federal DSH effort (EVO) for the CMS EZApp initiative that was a public & official HIX-FFM alternate to the HealthCare.gov for manual (paper & phone) healthcare/insurance applications from individuals & families across the nation

Had a major role & contributed to DSH Requirements Architecture and was largely involved in the overall DSH requirements analysis, design and development, DSH Requirements Traceability Matrix (RTM), DSH Requirements Management Plan (RMP), DSH Project Management Plan (PMP), CONOPS, blueprints & landscape as a Product Owner/Requirements Lead

Translated the ACA business policy requirements into DSH technical coding specifications for calculations of Household Income (MAGI), APTC, CSR, FPL percentage, qualifications for account transfer to Medicaid/CHIP, etc.; Tracked/monitored their statuses & added enhancements in a Continuous Integration Continuous Delivery/Deployment (CICD) environment

Worked with architecture, design, development, data & testing teams for Release/Sprint Planning including Story Point estimation, grooming product backlogs, approving test cases/results & accepting/closing user stories based on Agile Definition of Done (DoD)

Conducted and facilitated Reverse Walkthrough meetings & was a liaison between the internal DSH technical stakeholders, and external business stakeholders such as FFM, CMS LoBs including CCIIO/OIS/OC/CMCS, Agencies (Trusted Data Sources) including SSA, IRS, Equifax, NAIC

Implemented & re-factored various business services including synchronous verification web services, asynchronous batch services and EDI services (EDI X12 834, 999 & 820) as the DSH Point of Contact (POC) & Product Owner over multiple Sprints across different SCRUM teams

Created, updated and published numerous Business Service Definition (BSD) documents and Interface Control Documents (ICDs) for various synchronous, asynchronous & batch services, as well Operations & Maintenance Manuals (OMMs) that served as guides for XOC & RTS

Environment: CALT, Sprint, Scrum, Epic, User stories, XML, Agile methodology, Agile Ceremonies, Web Services, MarkLogic, XQuery, JBOSS SOA-P, SoapUI 4.5.1, Oxygen Editor, XSLT, WSDL, MS Office 2010, SVN, Win 7, VMWare, Terremark, HP, URS, Exchange Operations Center, PLM, MTOM, QHP, Remedy, EDI X12 834-834C-999-820, Sonar, JENKINS, Tibco EFT, Oracle EIDM, Oracle 11i, GlusterFS, SharePoint.

US Federal Dept. of Transportation (US DoT)

Federal Aviation Administration (FAA), Washington D.C.

September ’07 – March ‘12

Sr. Business, IT & ISS Analyst;

Operations, Implementation & Maintenance Lead

Sirish Tenneti's FAA profile

The United States Department of Transportation’s (US DoT’s) agency Federal Aviation Administration (FAA) has the authority to regulate and oversee all aspects of civil aviation in the U.S.A. airspace. FAA’s LAACS (Logical Access and Authorization Control Service) Program was implemented to deploy an enterprise-wide security capability to protect the confidentiality, integrity, and availability of FAA’s information systems and data information technology assets, collectively referred to as logical resources, which are the foundation of every mission-driven business process critical to the FAA. The program’s goal was to acquire and implement an IDMS COTS product solution in a PKI & policy driven environment.

Responsibilities:

Acted as a lead, principal analyst, subject matter expert (SME) and primary Point of Contact (POC) for the LAACS Program, acted as a representative & Trainer/Presenter for the LAACS Program at various nation-wide conferences, was responsible for updating FAA’s IT managers & CIO support staff, and for teaching & presenting classes at various FAA IT/ISS conferences

Managed the LAACS PMO from a support, coordination, supervision and operations standpoint, and developed and maintained business relations with end-users, clients, and executives from different lines of businesses (LOBs) and staff offices (SOs) within FAA

Had significant contribution in the implementation and nationwide deployment of LAACS program’s Phase 0 in FAA & DoT as the primary lead technical analyst; Created, updated & published documentation & prog blurbs including several FAA Standard Operating Procedures

Responsible for maintaining, supporting and expanding the client and customer base across the nation for FAA and its contractors, in association with the CIOs, directors, managers, architects and technical leads of the LOBs & LAACS program by providing hands-on demonstrations

High contribution in the Public Key Infrastructure (PKI) enabling of several FAA applications in varied platforms, network topologies & domain controllers on a national scale, using the Personal Identification Verification (PIV) Smart Cards, digital certificates and PKI IT security technology

Well involved in the analysis, demonstration, documentation, training, pilot implementation, support and troubleshooting of PKI Digital Signatures, PKI Key Encryption, PIV Smart Card Authentication, ActivClient PIV Middleware and Omnikey 3121 USB External PIV Smart Card Readers in a PKI, LDAP and Active Directory environment

As a Security Analyst – Contributed to the LAACS Security Certification and Accreditation (C&A) package that involved Asset Tracking and Management, detailed documentation, program infrastructure know-how and coordination with system engineers and security personnel

Environment: PKI, ITIL, NIST, FIPS, Certificate Authority, Active Directory, PIV Cards, PIV Middleware, FISMA, PKI Certificates, PKI Digital Signature, PKI Encryption, PKWare SecureZIP, VeriSign, CMS, Full Rational Suite of Tools, Rational Unified Process (RUP), EPIC, COTS, UML, Adobe Acrobat, Microsoft Office suite, MS Project, IBM Lotus, LDAP, SOA, VMWare tools, Windows XP Pro, MS DOS, Mac OS X.

Office of Chief Technology Officer (OCTO/DC Govt.), Washington, D.C. May ’06 – July ’07 – Sr. BA

Wells Fargo, Des Moines, IA Oct ’05 – April ’06 – Business & Data Analyst

EDUCATIONAL QUALIFICATIONS:

Graduate Degree

Master of Science (M.S.) in Computer Science, with focus on Management & Information Systems

Northern Illinois University, DeKalb, IL

Certified Scrum Product Owner (CSPO)

Certification from Scrum Alliance

Certified Scrum Master (CSM)

Certification from Scrum Alliance

Project Management Professional (PMP)

Certification from Project Management Institute (PMI)

Anticipated AUG 2017

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