Management Education

Marcia P. Muirhead, Ph.D.

**** ****** ***** *******, ***** Dale, Maryland 20769

Mobile: 202-***-**** Email:**************@*****.***

PROFESSIONAL PROFILE:

Dedicated, enthusiastic individual with outstanding academic, communication, organizational, and people skills and a passion for teaching searching for a College Professor position to employ military and civilian experience. Expert adult educator and researcher steep in the knowledge, theories and principles of the adult learner. Extensive and proven leadership abilities, experience mentoring adults, and advising students in academia. A consultant experience in adult education, organizational development, performance improvement, program development, diversity, and leadership development.

SUMMARY OF SKILLS:

Proficient in the visualization of complex processes and procedures to facilitate communication of concepts, programs, projects and systems to senior leaders, paired with expert presentation, persuasion and team-building skills.

Experienced researcher with fiscal, human and resource management and monitoring, decision-making, planning, administration, team building and organization development

An adult educator practitioner specializing in human interaction, organization development, leadership development, performance assessment and diversity

Analytical and critical thinker skilled in pattern recognitions and data analysis to produce and influence decision making and paradigmatic changes.

Experienced with adult learning and management systems

EDUCATION:

Ph.D. in Human and Organizational Development.

The Fielding Graduate University, Santa Barbara, CA. (2002)

Master in Human and Organizational Development.

The Fielding Graduate University; Santa Barbara, CA. (1998)

Post Graduate: Industrial and Organizational Psychology (Credits)

George Mason University, Fairfax, VA. (1996-1997)

Master in Adult Education and Human Resources.

The University of District of Columbia, Washington, DC. (1990)

Bachelor in Psychology

The University of District of Columbia, Washington, DC. (1984)

Pre-Baccalaureate: Psychology (64 Semester hours)

Howard University, Washington, DC. (1978-1982)

Experience:

09/2015 to Present. Principal Consultant: D’Marc Consulting LLC ; Glenn Dale Maryland

Assist organizations to develop strategic forecast, implement effective change, solve issues, create value, maximize growth and improve business

Developed and facilitated soft skills training program for over 4,000 government employees.

Designed, developed and implemented Adult Education Certificate and Master degree program for the University of the District of Columbia applying the theories and principles of adult learning and motivation. In the two years of operation, this program netted the university over $.5M in funding.

Coached, mentored and advised students in pursuit of Certification in Adult Education on their professional development conducted teaching assessment and provided feedback on their professional teaching and leader development and student’s academic progress.

12/2015 to Present. Adjunct Professor: United States Army Command and General Staff College; Fort Meade, Maryland

Provide instruction, coaching and mentoring, and leadership development to the Army’s Field Grade Officers

Facilitate learning on operations in joint, interagency, and multinational environments and develop the leaders competencies required to serve successfully as staff officers at division level and above

Provide instruction on full-spectrum operations which includes: knowing how to think, understanding complex problem-solving, the ability to balance the focus between current and future operations, understanding staff principles and concepts, knowing how to synchronize effects on the battlefield, and understanding performance-oriented training and education

Facilitate officers learning and development on critical reasoning, leader assessment and development, strategic fundamentals, operational fundamentals, tactical fundamentals, Army history, and force management.

10/2011 – Present. Consultant: Department of Education, Adult Education Program, University of the District of Columbia; Washington DC

Designed, developed and implemented Adult Education Certificate and Master degree program for the university applying the theories and principles of Adult Learning and Motivation with varied method of assessing the adult learner

Crafted program to reflect today’s technology and instructional design using various means and technology to build the virtual classroom targeted to the adult learner

Planned, organized, and conducted research on adult education trends, polices, Adult Education and Family Literacy Act, employment trends and education gaps

Completed a comprehensive analysis of current labor and education trends

Utilized research results to recommend the implementation of a state-of-the-art certificate in Adult Education program, Master’s of Art in Adult Education and recruitment plan for the University’s Department of Education

Conducted in-depth data analysis and resolved significant/controversial issues and provided oral and written communication that effectively and presented technical and explanatory information

Planned, evaluated, and advised the University’s development of Master’s Adult Education program based on the theories and principles of adult education, Department of Education directives and the Adult Education and Family Literacy Act, and principles of adult basic education program regulations and legislation and interpret state policies

Wrote clear, concise correspondence and reports summarizing findings and research analysis

Communicated with the District of Columbia State program contacts, provided technical assistance and recommendation for best practices in adult education

01/2016 to Sept 2016. Consultant: Quality Compliance and Management, Laurel MD.

Developed training and programs for organizations to support their work in improving organization’s effectiveness through staff and leadership training in soft skills. Current partners Food and Drug Administration.

As a management consultant help organizations to solve issues, create value, maximize growth and improve business performance.

Developed and reinstated the Master’s in Adult Education and Certificated of Adult Education programs for the University that was inactive for over 15 years

Developed program market plan

08/2014 – Present. Adjunct Professor: University of the District of Columbia Washington; Washington DC

Serve as an adjunct professor, educating graduate students in the disciplines of adult education in the University’s certificate and Master’s of Adult Education programs

Design and develop course curriculum

Facilitate learning of Adult educators on the theories, principles of adult education

Provide students the information to understand the characteristics of the Andragogy philosophy that shape how their courses are organized, and influence their role as self-directed learner and that of the instructor, as facilitator, in their learning process

Coached students in the preparation of an individual learning plan

Provide students with a solid framework for understanding the history, and the philosophical, psycho-social and political context of the field of adult and continuing education

Develop and facilitate students learning in the reflective learner, which includes learning-in-action, the application of knowledge to real world situations, encapsulating the learning objectives that were pre-identified for the Adult Education Certificate program

Assess how well students are able to link theory to practice a key target learning outcome of the adult education program

Develop and instruct the course on Reflective Practice, an approach that enables professionals to understand how they use their knowledge in practical situations and how they combine action and learning in a more effective way

Experience in teaching medium: Hybrid, which is a combination of in class lecture, online, and blackboard

03/2013 to 09/2015. Battalion Commander: Command United States Army; Farmingdale, New York

Provided the vision and guidance to a Military Police Battalion with responsibility for the 900 plus soldiers

Ensured the training and readiness of the organization’s wartime mission: military operations, law enforcement, interment and resettlement operations

Served as coach and mentor for command staff, provided training and development for five subordinate command units and personnel as well as thirty-two direct reports

Conducted organizational assessments to determine strengths and areas of needs improvement to formulate a success plan for staff development, training and organization development

Developed organization strategic and communication plan to rebuild the organization that wavered due to turmoil resulting from combat deployment and lack of leadership

Developed performance improvement plan for command staff with performance goals and measures

Researched and assessed organizations challenges using both quantitative and qualitative techniques data analysis

Provided oversight of equipment and facilities estimated value of more than $88 million dollars

Provided budgetary management and oversight of Battalion resources for pay, training and equipment

Utilized data to develop action plan for improving performance and advising senior leadership

Conducted monthly, quarterly, annual program reviews and analyses of organization and report to the Army senior leadership

Developed operational policies, standards, procedures and guidance and implement management practices for organization performance improvement

Facilitated organization change by building a cohesive team that supports five subordinate companies by changing the leadership culture to one that is a collaborative and a learning organization

Applied organizational and management principles to conduct analysis and developed training for subordinate commanders leadership development and team building skills that lead to Battalion ranking in the top 10 the first quarter

Improved Battalion Combat Readiness rating in10 of the 20 metrics

Implemented supply and logistic quality improvement processes, which saved the Battalion $7 million

Created a positive work environment and fostered open lines of communication that resulted in zero sexual harassment complaints or suicide attempts

01/2011 – 10/2015. Manager: Department of Human Services; Washington DC

Provided program management, oversight, and directed a staff that delivered social services to individuals and families ensuring compliance of federal and district regulations, policies and procedures that governed all social service medical, financial and Food Stamp programs

Provided daily operational guidance for a service center that service an average of six thousand resident of the District of Columbia monthly

Reviewed and investigated alleged or suspected fraud for social service programs in accordance with District and Federal government rules, codes, laws, regulations and statues

Provided policy analysis and prepares comprehensive reports

Managed and coordinated staff training and development to ensure quality performance and implement initiatives and training to guarantee improvements were aligned with organization’s strategic goals and business outcomes

Conducted performance evaluation, analysis and developed the appropriated training to achieve high performance

Evaluated organization’s challenges and communicated the impact of changes in legislative and other regulatory requirements affecting its goals and objectives

Conducted organization, performance and training assessments to determine gaps, facilitate change and build performance improvement plans

Improved Customer Service Rating by 90 percent

Improved the quality and control process to be ranked number one in the Department of Human Services

Improved the application processing time by 90 percent providing timely services and benefits to the 6,0000 customers serviced monthly

Recognized for performance improvements

08/2007 – 3/ 2011. Dissertation Advisor: University of Phoenix; Washington DC

Provided direction, mentorship and oversight to doctoral students’ research on organizational programs, diversity and program development

Counseled and advised students on research methods, data collection and analysis

Provided technical advice on planning, developing, organizing, and conducting research from concept through to dissertation completion.

11/2010 - 12/2010. Consultant: Department of Education, Adult Education, University of the District of Columbia; Washington DC

Coached, mentored and advised students in pursuit of Certification in Adult Education on their professional development.

Conducted teaching assessment and provided feedback on their professional teaching and leader development and student’s academic progress

Wrote clear, concise correspondence and reports summarizing findings

02/2009 - 11/2009. Logistics Liaison Officer: United States Army Material Command; Bagdad, Iraq

Served as the logistical support officer, contract liaison and program manager for the International Zone supporting the US Embassy Multi-National and Coalition Forces (the US Military, United States Forces- Iraq (USFI), Civilian Agencies, and Contractors in direct support of the diplomatic mission

Provided project and program management and oversight to several multimillion dollar projects simultaneously

Managed assets valued $4.4 billion; supported over 10,000 personnel; managed 200+ projects and resources valued at $300 million

Developed statements of work; conducted analysis of contract performance and contract terms; evaluated performance indicators and prepared performance reports

Provided administrative oversight of Federal regulations and Laws as it relates to Department of Defense contracting and procurement

Conducted briefings and presentations to the Department of the Army Senior leadership at conferences, workshops, training events and staff development on various topics

Interventions and leadership resulted in the recovery of $60 Million of US Government funds

10/2008 - 02/2009. Deputy Operations Officer: United States Army Material Command, Bagdad, Iraq

Provided project and program management and oversight to several multimillion-dollar projects

As contract liaison, coordinated and executed full spectrum operations in joint multinational and interagency contexts

Conducted assessments and monitored critical issues regarding the health and welfare of soldiers

Ensured wartime performance of critical functions for contract planning, base closures, project planning, theater transportation and theater level logistic support

Responsible for theater level strategic planning integrated and facilitated base closures and retrograde operations

Provided oversight to government contractors ensuring development projects were completed timely and within government guidelines

Wrote clear, concise correspondence and reports summarizing findings

Conducted briefings and presentations to the Department of the Army Senior leadership at conferences, workshops, training events and staff development

Ensured multi-national development projects were completed timely, in accordance to government guidelines and within budget

Provided logistics operational support, program management and oversight to over 200,000 personnel, 285 contingency operation sites with a budget of $4.5 billion for Multi-National forces

09/2006 - 10/2008. Operations and Intelligence Officer: Department of the Army Operation Readiness and Mobilization; Washington DC

Developed training and analyzed training needs and materials for organization

Conducted data analysis for operations in Iraq and Afghanistan and transmitted analysis to required Army Commands

Collected, reviewed, interpreted, evaluated & integrated data in the process of analyzing activities

Developed and integrated policy considerations into planning, resourcing, and mission priorities to ensure accomplishment of objectives

Identified critical change management issues and provided transition strategies to facilitate integration

Developed and implemented organization transition programs

Worked with coalition forces and international governments to further the mission and strategic objectives for the United States Military

Implemented command operation and security program

6/2003 - 8/2006. Strategic Planner and Executive Officer: Department of the Army, Headquarters

Installation Management Command; VA

Provided project and program management and oversight in direct support to the Program Director by assisting in management and leadership of staff, programs and activities for the Army Equal Employment Opportunity Program, with over 184 installations and 74,000 civilian and military employees worldwide

Provided strategic input to the command’s and apart of the strategic development team

Conducted organization needs assessment, command climate, training and business process

Conducted analysis of operational, management and administrative programs, and developed viable programmatic options for satisfying the organizational transformational needs

Directed and led complex EEO studies applying statistical analysis

Collected data and interpreted policies to develop strategic strategies for use in program operations

Evaluated the impact of change in legislative and regulatory requirements on long-range goals, objectives and the effectiveness throughout the organization

Designed EEO strategies; developed marketing strategies and training plans

Evaluated, designed and administered organizational development programs for improved program effectiveness

Wrote clear, concise correspondence and reports summarizing findings

Conducted briefings and presentations to leadership, at conferences, workshops, training events and staff development on various topics

Facilitated focus group on diversity and equal employment issues

Facilitated executive management training in diversity, team building and EEO for Army senior leadership

Developed data analysis and evaluating of EEO process and services to the Command 74,000 employees, beta tested tool and implemented program

08/2006 - 10/2008. Adjunct Professor: Central Michigan University, MT. Pleasant, MI

Served as adjunct professor, educating graduate students in the disciplines of leadership, multiculturalism and public administration

Developed course curriculum, prepared syllabi, lectured and evaluated students’ academic progress

Aligned with the Andragogy philosophy of adult education. Effective in promoting learning by serving as a mentor and coach, while encouraging the students to become self-directing in their learning and thinking

Taught the principles of management and organizational development

Designed and developed course curriculum

08/2002 - 10/2004. Adjunct Professor: Department of Psychology and Department of Public Administration, University of Baltimore, Baltimore Maryland

Educated graduates students in the disciplines of Public Administration, Community Development and Psychology

Developed course curriculum, prepared lessons, lectured and evaluated student academic progress

Designed and developed course curriculum

01/2003 - 06/2003. Force Protection Assessment Officer: Department of the Army Operations, Readiness and Mobilization; Washington DC

Provided guidance regarding ‘Best Practices’ to installation leadership

Provided program management and analysis of force protection and antiterrorism concerns

Evaluated installation programs, plans, policies, procedures, processes, and activities and provided assistance in organizational administration, and coordinated with local and military agencies to ensure implementation of an effective and efficient program

Served as a technical advisor on security force issues and provided advice, updates, briefings and recommendations to Provost Marshall (Chief of Military Police) and Installation Commanders

Brief Army senior leadership

Assessed Army installations’ force protection and manpower requirements and identified physical security alternatives to secure US military installations following 911

05/1991 – 12/2002. Manager: Department of Human Service, Washington DC

Developed, wrote and implemented policies and procedures

Assessed, designed, and conducted training and staff development

Facilitated and mediated labor and management disputes

Conducted and managed all phases of research and program evaluation from conceptualization and identification of objectives, through proposal development, research design, data gathering/analysis, and implementation

Developed and facilitated department-wide productivity, and quality improvement initiatives that successfully improved performance by 95 percent

Evaluated, designed and administered organizational programs and performance that led to improvement effectiveness and performance outcomes

Provided assessment and consultation in human resources, public policy, leadership development, adult education and training, and developed intervention strategies for change management

Wrote clear, concise correspondence and reports summarizing findings

Conducted briefings and presentations to the Department of the Army Senior leadership, at conferences, workshops, training events and staff development

Managed and directed a department that maintained a caseload of 5,000 families and ensured compliance with federal and district regulations, policies and procedures that governed all social services medical, Temporary Assistance for Needy Families and Food Stamp programs.

Presentations, Project Developments and Training:

2016. Conference Presenter: American Association of Adult and Continuing Education; Revisiting Approaches to Adult Education: An Analyses of the Workforce Innovation Opportunity ACR (WIOA)

2006. Conference Presenter: United States Army Equal Employment Opportunity and Human Rights Worldwide, Baltimore Maryland; Equal Employment Opportunity Program Assessment and Development

2006. Trainer: Diversity Training for Supervisors and Managers, United States Army

2005. Conference Presenter: United Sates Army Equal Employment Opportunity and Human Rights Worldwide, Albuquerque New Mexico: Equal Employment Opportunity Program Assessment and Development

2005. Trainer: Diversity training for Supervisors and Managers, United States Army

2001. Guest lecturer; University of Baltimore; School of Public Administration

May 2000. Focus Group Facilitator: PATH program Self-sufficiency; University of Dist. Columbia

Aug 2000. Developed Management’s Individual Development Plan; Department of Human Services, Washington, DC

Aug 2000. Developed Management Performance Goals; Department of Human Services, Washington, DC

CERTIFICATION:

Labor Management Partnership Facilitator. Washington, DC. (2001)

Diversity Facilitator. United States Army, GA. (2000)

Training & Performance Evaluation. American University, DC. (1996)

Human Resources Generalist. Society of Human Resources, VA (1995)

Human Interaction, National Training Institute, Bethel Maine (1998)

PUIBLICATION AND RESEARCH EXPEREICNE:

o1990 to 2003. Social Welfare Policy and Procedures. Department of Human Services, Washington DC. Chaired research group, developed and implemented education program for four hundred Agency staff.

o1999 to 2001. How Council of Government Executives Develop their Leadership paradigm and Implement for Success. Fielding Graduate University, Santa Barbara, CA. Doctoral Thesis:

o1982 to 1986. Alcohol Abuse and Family Genealogy, National Institute of Health Alcohol and Alcohol Abuse. Bethesda, MD. Conducted research on alcoholism and genealogy.

o1995 to 1997. Work and Family Institute; George Mason University, VA

Research the impact of work, family and caring for elder parent

References:

Dr. Heather Marshall, Coordinator of University of the District of Columbia Adult Education Program, Phone: 301-***-****.

Ms. Ramona Crocker Mills, Manger Department of Human Services, Phone: 202-***-****.

Dr. Trudy Miles, Laurel Hospital Chief Medical Officer, Phone: 240-***-****.

You may contact references after notification anytime in the process.

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