Order Administration, Project Coordinator, Sales Administrator

Annette Boyles

Lewisville, TX 972-***-****

linkedIn.com/in/annette-boyles-3017b125 *******.******@*******.***

Project Coordinator

Account Management Customer Service Data Analysis

Organized project coordinator with expertise in all facets of research and analysis, relationship building, and sales administration within high-profile corporations. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Instrumental in streamlining and improving processes, enhancing productivity, and implementing solutions. Technical proficiency in advanced Excel formatting, MS Office, SAP, Oracle, PeopleSoft, Big Machines, SalesForce, and data management.

Project Coordinator

Compliance Analyst

Critical Thinking

Team Management

Troubleshooting

Government Contracts

Competitive Intelligence

Business Development

Project Milestones

Innovative Leadership

POS Reports

Tactful Communicator

Training and Development

Ad Hoc Reports

Forecasting

Professional Experience

ARROW SI, Plano, TX 2017

Project Coordinator contracted through Standav Corp, LLC.

Facilitate coordination of projects for technology business services organization from post sales to completion.

Initiate and coordinate kickoff calls both internally and with end customers.

First point of contact with escalations and change order requests.

Create vendor Scope of Work (SOW) using internal template; coordinate resource and communicate SOW tasks, deliverables, expectations and goals throughout completion.

Monitor and post project milestones internally using Smart Sheets and Prodo.

Using daily status updates, post resource time both internally and in vendor posting tool, Changepoint.

Key Accomplishments:

Executed as many as 7 active projects from varying degrees of complexity and completion simultaneously.

NEC CORPORATION OF AMERICA, INC., Irving, TX 2007 – 2016

Contract Administrator/Order Administration/Customer Service Rep. Sr.

Assembled government contract documents and performed analyses that determined whether regulatory requirements were met within the Scope of Work (SOW).

Managed all financial milestones to guarantee that specific contract timelines were met despite various constraints. Partnered with the accounting department to design resolutions to job package issues. Processed all projects including, remote monitoring, Cisco maintenance orders, system change orders (SOC), data service, e-rate orders, and request for proposal (RFP).

Critically examined state and federal job packages to determine method of processing while remaining within the guidelines set forth by the governing entities.

Coordinated with management and IT department to identify challenging areas, develop new procedures and troubleshoot to create high efficiency processing.

Headed the training for all new hires and cross-training employees to improve team performance.

Reviewed all customer complaints, then identified issues and resolved contract errors through collaboration with key stakeholders.

Key Accomplishments:

Executed a variety of successful technology-based projects that focused on compliance, profitability and customer service.

NORTH AMERICAN POWER GROUP, LTD., Greenwood Village, CO 2006

Administrative Assistant contracted through Prestige Staffing

Oversaw the upkeep of the calendar for the entire office and managed all travel arrangements for upper management.

Reconciled petty cash report resulting in the recovery of funds.

Contributed to the composition of bids, proposals, and request for proposal (RFP) utilizing MS Office software. Composed expense reports and timesheets for executives.

Key Accomplishments:

Spearheaded the placement of maps into working Excel presentations after conducting proper research and development.

DIRECT ENERGY, Dallas, TX 2003 – 2005

Sales Advisor

Utilized company goals and market research to create innovative marketing strategies for the world’s largest energy company.

Assisted with the hiring process of new employees and supervised the field training and development of sales advisors.

Excelled in building and maintaining customer relationships to increase the amount of return customers.

Exposed customer needs through research to create improved plans.

Analyzed energy usage of small business clients and implemented solutions that would yield reduced expenses for the clients.

Key Accomplishments:

Obtained promotion to Commercial Sales Advisor after six months of employment.

Exercised efficient and effective sales techniques to increase the number of clients.

DREW PEARSON MARKETING, Addison, TX 1999 – 2003

Replenishment Manager

Provided Point of Sale (POS) reports to all category buyers, brand managers, and major accounts including clients such as WalMart and K-Mart.

Developed and maintained customer relationships through the implementation of strong customer service skills. Partnered with category buyers to provide sales analyses, coordinate the allocation of products, and replenish products at over 2700 locations.

Enhanced Human Resources skills through the process of recruiting, hiring, training, and developing Replenishment Team.

Responsible for providing predictions based on data analysis and trends and ad-hoc reports to department heads and CEO.

Key Accomplishments:

Created and initiate replenishment program with the operations and logistics manager that provided policies and procedure guidelines to buyers.

Increased replenishment sales in every department.

Education

Bachelor of Arts, Project Management, Ashford University, Clinton, IA, In Pursuit

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