Service Representative Data Entry

LATONYA Y MCQUEEN

***** ******** ** *******, **

313-***-**** ***************@*****.***

Objective:

I am an efficient office assistant/data entry clerk looking to obtain a challenging position with a company where I can utilize my skills and contribute to company growth.

Experience:

Remittances Specialist 05/2016- Present

Check Alt

Preform Data Entry for various accounts and clients, from scanning, to verification of any an all information that is computer generated for proofing.

Cash Applications Clerk 07/12015- 05/2016.

Arrow Uniform

Data Entry for various assisgments such as: Checks, Credit Cards, EFT's, NSF's, Bank Transfers, and Bank Deposits.

Data Entry Clerk 01/2014-05/2014

Manpower Temporary Service Agency

Data Entry with an Assignment for JP Morgan Chase Lockbox, I processed customer’s payments for the State of Michigan and other various operational needs.

Member Service Representative 06/2013-08/2013

PSCU Auburn Hills, Michigan

Call Center Member Service Representative for various credit unions being responsible for balance inquires, transfers, stop payments on checks or ACH transactions any all things associated with being a part of a Credit Union.

Customer Service Representative 11/2011- 05/2013

AAA of Michigan Dearborn, Michigan

Answering all calls for the sale and service of the AAA membership, emergency roadside service, travel support, & life insurance advocate.

Customer Service Representative 11/2009- 04/2010

Aditya Birla Minacs Farmington Hills, Michigan

Call Center Representative taking various calls from customers making sure that all calls were handled in a professional and timely manner.

Data Entry Clerk 10/2008- 03/2009

Action Data Inc. Southfield, Michigan

Data Entry clerk for marriage licenses, divorce decrees, death certificates and quarterly wage reports for various businesses and state government offices into a data base.

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Skills:

Experience with working in high pressure situations, updated and maintained customer data, familiar with general office equipment including computers, copiers, fax machines, credit card machines, skilled in customer service and phone presentations in a professional manner, trained in various operating systems, such as Microsoft Word, Excel, and Saber System, World Span Systems; Typing 60 wpm; 11,000-14,000 kph, the ability to identify and correct problems in a timely manner.

Education:

-University of Phoenix Online Program- Associate of Arts Health Care Administration 05/2011-07/2011

-Dorsey Business School- Medical Billing/Coding Certificate Wayne, MI. 01/1992-09/1993.

- Hamilton J Robichaud Sr/Jr High School- Diploma Dearborn Heights, MI 09/1987-06/1990

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