Y. KAUSHIK SARMA

Mobile No: 939-***-**** D: NO- *-*-118/3/D,

E-Mail: ac1mxk@r.postjobfree.com Swaroop Nagar, Uppal.

HYDERABAD-500 039

PERSONAL OBJECTIVE

To use my technical and management skills in a challenging environment to bring maximum output and profit to company by delivering quality deliverables and thereby gaining customer satisfaction

SKILL SETS

Server operating systems : Microsoft server 2012 R2, 2008

Server roles : Group policy object, Active directory roles and VMware Esxi

Anti-virus software : Symantec Endpoint Protection and McAfee Endpoint Security

Remote services : windows terminal services, Microsoft lync 2010, Skype for businesses and LogMeIn Rescue

Email client : Lotus notes, Microsoft outlook 2010, Office 365

Ticketing tools : CA Tool, BMC Remedy and service now

ACADEMIC QUALIFICATION

Bachelor of Computer Science (B.Sc) from Osmania University in the year 2010.

Intermediate from Board of intermediate in the year 2007.

S.S.C from Board of Secondary Education (S.S.C) in the year 2004

ACHEIVEMENTS

Maintaining Good productivity in team in terms of call resolution and handling the issues

Got more Appreciations from clients for speedy and perfect resolution of problems.

WORK EXPERIENCE:

System Engineer 19th Feb 2014 - Present

E.I. DUPONT

Effectively handling calls from remote locations using MS LYNC.

Installing, Administering & troubleshooting of windows server.

Providing support and administration for the active directory environment including user rights, permissions, and general administration.

Maintaining the system security with McAfee Endpoint protection

Installing and Troubleshoot the Microsoft Outlook.

Creating/deleting and applying group policies as per the company policies.

Managing Asset database maintenance

Configuring and troubleshooting lotus issues

Trace and troubleshooting the connections between server and local

Implementing various products, policies, and controls to enhance IT security (Microsoft Advanced Threat Analytics, monthly patching)

Responsible for monitoring call queue, reporting on ticket volumes and distribution of procedural/technical documentation to my team.

Handling the team

Windows Administrator 11thFeb 2013 to 13thNov 2013

WIPRO InfoTech Ltd

Acting immediately to the issues which have been raised in CA tool and resolving the issues in the SLA to the case priority.

Administering & troubleshooting of windows 2003/2008 Active Directory.

Creating, managing and maintaining AD user accounts, roaming profiles, Account unlocking and password resetting in Active Directory.

Creating/deleting and applying group policies as per the company policies.

Worked closely and effectively with clients to regulate disk space on company servers and personal computers

Managed server data backups and restored managed antivirus updates on all servers

Maintaining the system security with Symantec Antivirus Corporate Edition and Symantec Endpoint Protection.

Coordinating with vendors for server hardware issues and gets it closed successfully with in SLA.

Preparing MIS Reports and send it to Central Team for monthly review

Monitoring and troubleshooting Virtual Machines

Staging and building the Virtual Machines as per the Business Requirement.

Performed critical patch updates on all servers and desktops

Maintaining good professional relationship with onshore counter parts and various clients.

Software installations and troubleshooting of all types of customer oriented field problems, network setting for TCP/IP and Internet setup.

Installing and Troubleshoot the Microsoft Outlook.

Configuring and troubleshooting lotus issues

Database corruption, archiving, replication and design issues in lotus notes

System Engineer 20th June 2011 to 7th Feb 2013

HDFC Bank Ltd

Provided configuration, technical and administrative support for Windows NT servers in all the branches of the HDFC

Managed all the Links and from Hub to all the branches of the HDFC in the state.

Asset database maintenance and updating the various asset details with configuration and initiating IMAC in coordination with the asset and central teams.

Interface with Application Support Specialists, system users, and vendor contacts to meet operational requirements.

Coordinating with the central teams and regional respective teams for patch updating, software & hardware up gradation

Coordinated with operating system support personnel to install various bank software installation/support, Client PC configuration, and other application setups.

Effectively handling calls from remote locations using LYNC.

Configured and upgraded lotus notes client configuration for various Client PC`s.

Performed network hardware installation and support for various client platforms.

Backup monitoring and Management of all the servers in AP

Identifying and resolving the lotus notes issues

Arranged, managed, and organized user accounts and daily data backup

PERSONAL PROFILE

Name : Y. KAUSHIK SHARMA

Father’s Name : Y. NAGESH

Date of Birth : 28.07.1989

Sex : Male

Marital Status : Single

Nationality : Indian

DECLARATION

I hereby declare that the above-mentioned information is true to the best of my knowledge and belief

Place:

Date: (YELESWARAPU.KAUSHIK)

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