Invoicing, Medical Coding, Customer Service, Administrative Assistant

Lisa-Anne E. Grey

***** *.*. ***** ******* • Miami, Florida 33186• 786-***-****• ac1mvj@r.postjobfree.com

Professional Profile

Communications graduate and dependable administrative assistant with 10 + years of experience.

Contributed to successfully tripling the growth of a startup company within 3 months.

Skilled in all aspects of office management.

Seeking to leverage extensive background in media, customer service and office administration.

Dedicated, highly motivated and eager to contribute to the success of your company.

Educational Background

Northern Caribbean University, Bachelor of Arts in Mass Communication • Minor in English (Writing Emphasis) • Mandeville, Jamaica (2009)

Work Experience

Nova Medical Equipment, Inc. (acquired by DuraMedic LLC),

Senior Invoicing Specialist/Medical Billing and Coding Specialist Miami, Florida

Create patient registrations, manage proper handling of patient files and medical records, observe data integrity and security policies including compliance with HIPAA, federal and state regulations. Research and assign documented diagnoses and medical conditions into codes according to ICD-9/10 coding guidelines. Attach DME products to patient records and generate invoices to be sent out to insurance providers or the patient. Possess practical knowledge and understanding of Payer rules and regulations, medical terminology, ICD-9, ICD-10, and CPT-/HCPCS universal coding systems and extensive medical billing knowledge. December 2014- Present.

Select Staffing, Miami, Florida

Expeditors International of Washington, Inc., Inbound Transcon Services Agent Miami, Florida

Managed, tracked and arranged local pickup and delivery activities of shipments relating to the department. Acted as a liason between Expeditors International, the local branch and regional transportation vendors. Provided problem resolution on transportation related issues. Updated local delivery/delay events for all shipments, including obtaining proof of delivery for all freight. July 2014- October 2014.

AT&T Inc., Home Solutions Customer Service/Sales Representative Miami, Florida

Maintained knowledge of competitive offers, sold all products, services, accessories, pricing plans, promotions and service features offered by the Company while meeting sales objectives, and provided efficient, courteous customer service. Other tasks included: customer acquisition, processing credit applications, promoting new products and services, processing and confirming orders, appointment setting, educating prospective customers, handling service inquiries from customers, explained billing and issued adjustments. January 2014- July 2014.

Alorica (formerly PRC, LLC), Student Support /Customer Service Representative Cutler Bay, Florida

Assisted Soldiers with managing their college education and using Tuition Assistance benefits to pursue and attain their postsecondary educational goals. Provided support to Army Education Counselors as well as Schools. Resolved most general questions related to navigation of GoArmyEd and its features. Documented each concern and escalated questions to the specialist best positioned to resolve the issue. November 2010- February 2012.

Alorica (formerly PRC, LLC), DIRECTV Specialist (Sales/Marketing) Cutler Bay, Florida

Assisted customers with home entertainment service package selection. Other tasks included: customer acquisition, processing credit applications, tailoring bundled offers, customer upselling, promoting new products and services, processing and confirming orders, appointment setting and educating prospective customers. November 2009- November 2010.

Law Office of Jorge L. Piñón, P.A., Office Assistant Miami, Florida

Prepared documents/files for scanning, scanned, organized and labeled documents, assisted with file management, filed legal papers, answered phone, received and screened calls, data entry. Worked with documents but not limited to: summons, subpoenas, writs of execution, and other court documents. October 2009.

NBC6 (WTVJ), Internship, Assignment Editor Miramar, Florida

Researched background information for news stories, monitored police and fire department radio communications, set up future stories and interviews and conducted interviews in the field for on air stories. May– August 2008.

Cable & Wireless Jamaica, Quality Assurance Team Kingston, Jamaica

Performed quality audits and quality assurance requests including gathering data, providing reports and defining and implementing resolutions, administered customer satisfaction surveys, worked to ensure the productivity, reliability, security and accuracy of call center customer service representatives, technicians and engineers, reviewed existing practices for Change Control and helped establish consistent policy across all units. July 2005.

AXA Advisors, Administrative Assistant Miami, Florida

Scheduled and confirmed appointments, coordinated and maintained filing system, took dictation and transcribed information, operated electronic mail systems, operated office equipment (fax machines, scanners, copiers, phone systems and computers) and often used software for spreadsheet, word processing and other applications. June–August 2004.

Awards and Honors

Power of Service Award

Employee of the Month

Recognized for Consistently Receiving Excellent End of the Month Stats

Recognized for Best Attendance

Recognized for Best Quality Assurance

Medal of Honor for Excellent Customer Service and One Call Resolution

Certificate of Appreciation for Loyal Service

Dean's List

Honor Roll

Certificate of Outstanding Contribution (Extracurricular), WIC Radio and NCU TV, 2008, Northern Caribbean University

Skills

Computer: Comprehensive knowledge of Windows, Microsoft Office Suite, Internet Explorer, Mozilla Firefox, Google Chrome and Safari web browsers, Corel WordPerfect, Internet Proficient; Highly Effective at Internet Research

Communication: Excellent oral and written communication skills; competent in Spanish

Other: Customer Service; Data Entry; HIPPA Certified

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