HECTOR GONZALEZ

ac1mt7@r.postjobfree.com

Cellphone 267-***-****

Experienced leader with a proven track record of office management and IT technical knowledge. Recognized as a creative, problem solving, and pragmatic team leader who adds value to the business by implementing best practices.

14+ years of experience

ability to effectively turnaround operations and information technologies Professional with English and Spanish language skills Excellent Organization Skills

Strong Typing Skills

Computer Repair & Maintenance

P&L Accountability & Cost reduction

Administrative Skills

Time Management

Information Technology

Filling

POS Handler

Proficient Computer & Hardware Skills

Microsoft Office

Business Optimization & Re-

engineering

Project Management

Basic HTML

Ability to work in fast-paced

environment

Vendor Management

PROFESSIONAL EXPERIENCE

Advanced Auto Part – Salesperson ( 2017 – Present) Responsibilities

Working with clients to guarantee excellent customer service. Manage POS Handler and organization of materials / auto parts.

Achievements:

Created a system that was able to reduce the time to look for a part by 7 min resulting in better customer service.

Learning curve process accomplish within one week of employment resulting in better customer service since I was able to fill out any position at the store. Garcia Selva & Ramirez Lugo Law Offices - Legal Administrative Assistant (2007-Present) Responsibilities

Coordinate and manage all office activities such as archive filing, meetings, customer service, claims, draft different types of court writs, mail distribution and opening, invoicing to customers and computer support.

Achievements:

Eliminated pay roll errors and reduce the process time by 78% by automating the process with a template that embedded the calculations of it.

Eliminated by a 60% the IT support calls by creating a troubleshooting guide to manage the following IT issues: Printer, copy machine, fax, computer, router and Wi-Fi.

Automated the customer invoicing process by maximizing the use of the keyboard and implementing a key function standard guide.

Eliminated the bag log of customer complaints by collaboration with other peers to support the process. Muñiz de Minsal Law Offices – Legal Administrative Assistant (2003-2007) Responsibilities

Coordinate and manage all office activities such as archive filing, meetings, customer service, claims, draft different types of court writs, mail distribution and opening, invoicing to customers and computer support.

Achievements:

Reduce the mailing distribution up to 23% by creating standard mail boxes

Reduce 60% of the document files by creating a digital archive for document

Created a standard calendar to track events in order to make it faster for attorneys to look for information

Alliance Remanufacturing - Drive Axle Assembler (2001-2002) Responsibilities

Responsible for the assembly of good quality car auto parts Achievements:

Created a record of zero defect auto part assembly. WHYY Channel 12 – Computer Technician Leader (1999-2000) Responsibilities

Responsible for the supervision of 15 people to construct, configure, repair and maintenance of computers.

Achievements:

Creation of a bilingual manual training

Created a cross training process to maximize resources

Created a log to track work and aging to improve customer service

Created a process to donate computers to public libraries Education

Paralegal Certified – Sagrado Corazon University of PR (2006)

Computer Technician – Community College of Philadelphia (2001-2002)

High School Diploma - Thomas A. Edison Fareira High School of Philadelphia (1999)

NABE (National Association of Bilingual Educators) (1999) Denver, CO Presenter and Involved in the Urban Tech Project Presentation

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