Customer Service Sales
Resume:
PATRICIA G. COUGHLIN
** ****** **. ******, **●617-***-**** ●****************@*******.*** https://www.linkedin.com/in/patricia-coughlin-54025316
Highly motivated full cycle Talent Acquisition professional with 10+ years’ experience evaluating and networking to hire top tier talent in numerous industries. Strong attention to detail and passionate about collaborating with senior business leaders, clients, and candidates to achieve recruitment objectives.
Specific Areas of Expertise:
Candidate Management Negotiation Candidate Onboarding
Relationship Building Pipeline Management Teamplayer
June 2014 – Present: Corporate Talent Acquisition, By Appointment Only
●Exceeded all quarterly goals by 100% in full life cycle, high volume recruiting by leveraging social media, career fairs, and networking to recruit and hire a range of quality professionals
●Collaborated with Senior Business Leaders, Sales Directors, and University advisors to determine future and current hiring needs and manage pipeline accordingly
●Perform intensive phone screening of potential BAO employees for Mesa, AZ and administer PI Survey during the interview process
●Maintain job postings on multiple job boards (Craigslist, Linked In, Monster, Career Builder) and candidate on boarding process via an ATS system (Taleo)
●Hired 60 Insides Sales Professionals in our Mesa office in 2105, 35 Insides Sales Professionals in 2104
2012 – December 2013: Candidate Relations Specialist, King and Bishop
●Provided full cycle recruiting for various industries for recruiter and HR consulting firm
●Advocated for clients, hiring managers and candidates through high touch experience and diligent follow-up
●Analyzed, tracked, and maintained recruitment performance metrics through organization and the ability to prioritize
●Utilized a combination of recruiting techniques including social media, events, and job boards to creatively evaluate, network and hire top tier talent
●Negotiated salary and bill rate by consulting with candidates and clients
●Responsible for on-boarding legalities including I9, W2-2, Health Insurance
2011 – 2012: Allied Account Coordinator, Cross Country Healthcare Staffing
●Provided staffing and workforce solutions for the Allied Division by working with candidates throughout the hiring process and demonstrating excellent verbal and written communication skills
●Demonstrated ability to interact with management at all levels and ability to handle sensitive and confidential information appropriately
●Created and customized RFP’s adhering to individual client’s accounting and auditing policies and requirements
2010 – 2012: Assistant Manager, Brae Burn Country Club
●Provided high standard of customer service to members and guests by overseeing administrative duties and assuring all needs were are appropriately addressed
●Collaborated with Events Manager and General Manager to book and secure reservations for multiple facilities and special functions
●Managed and scheduled events with the club’s various leagues and groups
2008 – 2009: Sales Coordinator Specialist, The Boston Globe
●Ensured accuracy and quality for special projects
●Responsible for coordinating the proper ads to the appropriate departments
●Administered daily reports to correct errors, and to meet deadlines - using SAP and Excel
●Collaborated with Customer Service to ensure customer issues were resolved appropriately
2005 – 2008: Advertising Recruitment Account Specialist, Boston.com, Monster.com & The Boston Globe
●Managed 300+ accounts in a sales retention role with a $2 million value
●Developed strong relationships with existing Boston Globe Media customers
●Sold Multi-Media platform including Boston Globe print, Monster.Com, Boston.com online
●Met sales goals and exceeded online sales on a consistent basis
2003 – 2004: Inside Sales/Customer Service, Rainbow Balloons
●Managed National Accounts (Kabloom, CVS, IParty) and hospital gift shops along East Coast
●Successfully converted “cold calls” into new customers and initiated cold calling of leads; built business and customer retention
●Marketed new Sales promotions to former and current customers
2001 – 2003: Front Desk Receptionist, Server, Brae Burn Country Club (part time)
●Responsible for all guest facing activities
1998 – 2001: Senior Technical Recruiter, GCR Professional Services
●Demonstrated ability to source and qualify candidates for a wide variety of technical positions
●Responsible for reference checks, I-9 forms, extending offers and negotiations with clients
●Experienced in Exempt and Non-Exempt recruiting
●Recognized as number one billing recruiter for 9 continuous months (top two positions 18 consecutive months)
●Built and maintained key relationships with candidates and clients
●Sourced candidates from the internet, Job Fairs and Social Networking
1981 – 1998: Network Administrator, Polaroid Corporation
●Collaborated with Sales and Marketing divisions to evaluate equipment need and supported operating systems oriented to computer’s networking to allow file, data and application sharing, printer access, and security among multiple users and groups in divisions totaling over 350 end users
●Responsible for purchasing equipment, training material and maintenance contracts for operation systems by researching, submitting RFP’s and analyzing proposals
●Configured and shipped all hardware to appropriate divisions and oversaw numerous roll-outs of laptops and software upgrades by traveling to national offices, distribution centers, and divisional meetings
●Trained employees on new systems and software upgrades by effectively communicating with diverse audiences at all organizational levels.
TECHNICAL SKILLS
Microsoft Office, Lotus Notes, SalesLogix, SalesForce, PCR Recruiter (ATS), Trained by Huthwaite in SPIN Selling,
HR Basics at NEHRA, OZ Training for Professional Consulting Services, Predictive Index Survey Training.
EDUCATION
1998: Associates Degree in Business Administration – Northeastern University Boston, MA
HR Basics Certificate received from NEHRA, Member Northeast Human Resources Association
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