Auditor,customer service

**** *********** ***** • KISSIMMEE, FLORIDA.

407-***-**** Email: *************@***.***

LISA ROSARIO

OBJECTIVE:

To continue a career path in a company which's promotes development, recognition to achieve excellence.

WORK EXPERIENCE

2012to Present D & A Building Services Longwood, Florida. Experienced janitor and custodian; leadership ability; good working relations with subordinates; ready for immediate hire

Area Supervisor

*Duties included assisting the supervisor by scheduling workers, preparing reports, checking on performance of employees and reporting any problems to supervisor Cleans and dusts areas such as offices, classrooms, museums, stairways, corridors and elevators. Supervises and coordinates activities of workers engaged in cleaning and maintaining premises of commercial, industrial, or other establishments, such as schools, stores, or auditorium:

*Assigns tasks to workers, and inspects completed work for conformance to standards. Issues supplies and equipment. Resolves workers' problems or refers matters to supervisor. Trains new workers, records hours worked, recommends discharge of incompetent workers, and performs other personnel duties as required.

*submit requests for repair of cleaning equipment to Superintendent.

*hire new employees. May requisition or purchase cleaning supplies and equipment. May perform duties of workers supervised.

*supervise employees of public school system and be designated Supervisor, Maintenance And Custodians

* Turns in found articles in accordance with CCAD policy.

* Removes waste paper baskets and containers, and empties same into trash containers and cleans area after trash has been picked up.

* Reports all repairs required and safety and fire hazards to supervisor.

* Observes safety standards and practices.

*Responsible for supervising and coordinating the work of employees who clean and maintain the premises; resolve workers' problems, train new workers and oversees the maintenance of cleaning equipment. WORK EXPERIENCE

2008 to Present Starwood Vacation Ownership Orlando, Florida Lead Quality Control Specialist

*Audited vacation ownership contracts on daily basis maintaining a 5% below error ratio.

*Follow all business rules and company guidelines

*Assist with the conversion of pending to solid contracts

*Research and resolved issues regarding documentation sent to owners for execution.

*Commissions payroll for all properties & employees.

*Researched & resolved all escalated calls from in house or owner related. Trained & update staff with new company procedures or updates for the Quality Control Department.

*Follow up with the distribution of the workload providing the team meets all deadlines In addition, work is distributed in a timely fashion

*Responsible for the preparation of deeds and mortgage documents related to closing.

*Review and prepared the recordation of upgraded properties coming back To organization through trade, default or foreclosure.

*Assist management and supervisor with any special projects required to meet deadlines.

WORK EXPERIENCE

2007-2008 Starwood Vacation Ownership Orlando, Florida Quality Control Specialist

*Audited vacation ownership files on daily basis maintaining a 5% below error ratio.

*Follow all business rules and company guidelines.

*Responsible for the preparation of deeds and mortgage documents related to closing.

*Determined the eligibility of legal title through insurance of deed.

*Preparation of mortgage release for satisfaction of mortgage, prepared the documents Necessary for the release of the satisfaction of mortgages,

*Review and prepared the recordation of upgraded properties coming back To organization through trade, default or foreclosure. WORK EXPERIENCE

2005-2006 Starwood Vacation Ownership Orlando, Florida I nbound Mortgage Specialist

*Entered appropriate comment codes and notes in the sun system to maintain up to date records.

*Follow all federal State and local laws and regulations on collections practices.

*Assist with the Satisfaction of Mortgages, request files from the bank, Audit files for the satisfaction of mortgages.

*Assisted with insuring all documents had Notary and proper signatures to satisfy

*Packed and sealed all documents received from the county to be mailed out to owners.

WORK EXPERIENCE

2001-2003 Martin Schnee Attorney At Law PC Bronx, New York Legal Assistant

*Recording data through an on line system to maintain up to date records.

*Prepared profit and loss statements for clients who were applying for a mortgage or loan.

*Audit and submitted all financial statements and documents to secure bank loans.

*Preparing for closings, hearings, trials, and corporate meetings WORK EXPERIENCE

1998-2000 Cruiseland Realty Corp. Bronx, NY

Manager

• D ata Entry

*Operated a ten-line AT&T switchboard

*Maintained up to date records

*Billing

*Audit and processed all invoices for sales

*Prepared purchase documents for condominium and homes.

*Prepared insurance quotes on an online system.

*Filing, copies, invoices

EDUCATION: 1989- 1990 Monroe College Bronx, NY

*Computer Science

*Continued Education Columbia College Orlando, Florida SKILLS: Excellent Research skills, Communication skills, Client services, Excellent Customer Service, Attention to detail specialist

Bilingual Fluent in English and Spanish

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