BRYAN J. FRANZOI

**** ********* ******, *** *****, NV 89121

Home: 702–451–1767 Cell: 702-***-**** ac1mo5@r.postjobfree.com

PROFESSIONAL SUMMARY

Exceptionally creative and dependable Entry Level Web Developer with a stellar record record of professional achievements and a superior work ethic. Broadly and deeply knowledgeable in a wide variety of computer languages as well as the principles and techniques of website construction and maintenance. Highly adept at conveying complex technical information to a variety of audiences in a clear, concise and understandable manner.

SKILLS

Experienced Python, Ruby and PHP developer Strong leadership skills

Excellent project manager Comfortable using React or Angular

Advanced Microsoft Office Proficient in Node and Express

Proficient using both Postgres and MongoDB Proficient in Google Analytics

Proficient in database design Superb problem-solving abilities

Proficient in HTML, CSS, JavaScript and jQuery Excellent communication skills

Advanced Salesforce.com administrator Outstanding team player

WORK HISTORY

Salveo Capital – Chicago, IL

02/2017 to 04/2017 Web Developer

Revamped the design and functionality of the company's website. Transformed the website to make sure it was 100% responsive.

Built forms on website and integrated site with Salesforce.com.

Designed and developed email campaign and integrated both the company’s website and Salesforce with Mailchimp.

Worked with the Founder of the company to develop analytics and reporting.

Updated board members weekly on the progress of the project.

Project completed on time and under budget.

Worked with Founder to optimize the company’s social media strategies and campaigns.

After project’s completion I have made several minor cosmetic changes as requested.

Cumulus Funding – Chicago, IL

05/2011 to 08/2015 Chief Operating Officer

Conceptualized and implemented all technological aspects of the business, including security, servers - both local and cloud, telephony and CRM.

Served as the company's Salesforce administrator and liaison.

Served as project manager for the design and implementation of the corporate website.

Contributed to the company's blog which drove web traffic through SEO.

Developed all strategies and training programs for sales, accounts receivable and customer service.

Responsible for hiring and training all sales, account receivables and customer service staff.

Designed and developed PPC advertising campaign. Also developed and monitored all Google Analytics reports.

Developed business processes and procedures to ensure production and compliance with internal and external deadlines.

Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.

JP Morgan Chase – Phoenix, AZ

01/2006 to 08/2010 AVP, Home Equity

Supervised and provided direction for 9 direct reports and 200+ non-direct reports.

Realigned Mortgage Ownership Strategy to work all time zones instead of only west coast. This improved scale of staff between multiple work sites which eliminated the need to hire additional employee.

Lead entire mortgage ownership department through HAMP (Homeowner Affordability Modification Program) training, resulted in 100% of staff trained on offering the appropriate loss mitigation treatment to clients.

Consolidated Manager Assistance Unit from six teams down to two teams that service multiple units and platforms, which decreased approval timelines for various loss mitigation treatment options from over 5 days to less than 24 hour.

Responsible for ensuring monthly delinquency goals were set for mortgage ownership division.

Outsourced an initial 10% of collection work volume to a low cost country for servicing which resulted in a 75% reduction in overall cost to collect accounts by outsourcing existing volume.

Responsible to host on-going loss reviews to review all charged-off debt.

Responded timely to escalated customer's questions and concerns.

Created stand alone Inbound Call Unit and Financial Assistance Team. Developed and implemented project plan and combined all inbound call volume and staffed accordingly.

Consistently met deadlines and requirements for all deliverables.

As project manager, I lead the transitioning of the Home Equity department from centers in Milwaukee and Cleveland to a new site in Tempe.

Citibank – Phoenix, AZ

01/2004 to 04/2006 Director of Collections/Operations Manager

Met forecasted delinquency & loss goals monthly.

Annually Managed Collections relationships with six high profile branches.

Provided leadership for 100 collectors and two business units.

Produced positive delinquency results for installment portfolio at 100% of forecast.

Created daily dialing strategies and ensured capacity aligned to meet daily calling targets.

Played a lead role in moving entire department to VOIP, which decreased client abandon rates by over 10% to below a goal of 2%.

Lead all department VOE (Voice of Employee) initiatives.

GreenTree Servicing – Tempe, AZ

01/1998 to 01/2004 Director of Collections

Met 180 retail delinquency goals & charge off rates of 100% to forecasted plan.

Ensured reporting for collector production.

Administered quality reviews.

Created daily dialing strategies for retail accounts

Coached and developed staff, created action plans for low performing collectors.

Responded to all employee relations issues within the department.

Administered approvals on settlements less than 75% of account balance

Tracked collector schedule adherence.

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