Sales Customer Service
Resume:
Alma V. Guzman
**** ***** ******, *** *****, CA *2154
ac1mnn@r.postjobfree.com
EDUCATION
*/**** - *******. ************ ******* National City, CA
Medical assistant administrative - Associate in science degree
8/2015 - 1/2016. Volunteer Scripps hospital. Chula Vista, CA
03/2006 – 08/2007 United Education Institute Chula Vista, CA
Business Office Administration – Certificates & Awards, Perfect Attendance and Honor Roll Award
EMPLOYMENT
3/2015- 4/2017 Atlas Furniture. San Diego,CA
Sales associate
Greeter
Answer phone
Let customers know about available products
Have Customer payment options (ie. Financing, cash, credit or debit options)
Website updating
Use of calculator for pricing special order items
12/2013- 2/2015 Sunrise Senior Living Bonita, CA
Concierge
Greeter
Managed a multi-line phone system, filtered and transferred calls to designated coordinator or Coordinator voicemail
Assisted Director of sales with over the phone and in person marketing
Made sure all documentation needed was available for all Coordinators
Maintained the copy room and front desk area
Reported residents change in behavior
Sorted and distributed mail in timely matter
Assisted Business Office Coordinator drawing up documents to better manage office
Assisted with resident activities
Oversaw residents security/needs
Made sure all residents stay at our community was a pleasant one
Made sure all policy and procedures were followed
Email communication on daily basis between other Concierge and Business office Coordinator to ensure all information at front desk is updated
5/2011- 6/2013 Furniture and Mattress Warehouse Kearny Mesa, Ca
Financial Representative
Present customers with information on their finance options with our company
Ensure all documentation and information is gathered correctly from customer
Assist sales staff with daily sales
Process customer payments
Provide exceptional customer service over the phone and in person
Market products through craigslist
Perform office administrative tasks such as answering multi-line phones, data entry, and filing
10/2010 – 5/2011 Victoria’s Secret San Ysidro, CA
Cashier
Exceptional and timely customer service
Maintained a clean and safe environment for both employees and customers
Greeter
Familiarized with all merchandise and the sales event calendar
01/2008 – 09/2010 The Furniture Warehouse Chula Vista, CA
Office Manager
Provided accurate and prompt customer invoices
Tasked with the security of assigned cash and transaction documentation
Organized records of all sales and purchases
Effectively managed customer inquiries and complaints
Assisted with phone and register sales and general business purchasing
Inventory control
Performed accurate data entry
Assisted with prominent new associate interviews
12/2005 – 08/2007 Forever 21 Chula Vista, CA
Head Cashier
Solved a variety of customer service issues
Maintained a clean and safe environment for both employees and customers
Helped managers with cash reconcilation
Handled extensive business communications
Calculated daily totals of sales at closing and prepared documntation for pick-up
Performed opening and closing procedures for each business day
Motivated and trained cashiers
07/2005 – 10/2005 Reference/ Forever 21 San Ysidro, CA
Sales Associate
Assisted customers with purchasing decisions
Organized merchandise and department area
06/2004 – 11/2004 Baja Duty Free San Ysidro, CA
Sales Associate
Marketed company products and answered customer questions
Performed quality control on products
ADDITIONAL SKILLS
Microsoft office proficient
Fluent in English and Spanish
Internet savvy.
Quick Learner
Data Entry
Great People skills
Can operate computer, calculator, fax, scanner, printer
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