Professional Summary: Bilingual professional with 20 years in sales, human resources and finance experience. Expertise in customer service, sales, purchasing, human resources, supply chain, procurement and employee and customers’ relationship management. Proven success leading business development efforts, expanding customer base and increasing profits and sales goals.

Education: Bachelors in Business Administration, Universidad Alejandro de Humboldt, Caracas, Venezuela (2003)

Experience:

August 2015 – June 2017 Smith & Nephew, Inc., Memphis, TN (Medical devices)

A 14.5-billion-dollar global medical technology business that has been supporting healthcare professionals for over one hundred and fifty years. Operating on over one hundred countries with over sixteen thousand employees.

Position: GBS Human Resources Coordinator 3

Team Lead for Curacao, Costa Rica and Colombia, support the integration process under the Global Business Services group for Latin America

Facilitate monthly New Hire Orientation with an average of 40 employees per month

Manage Fitness Reimbursement Benefit for the United States

Tier 2 contact for HR queries, as they relate to HR systems, benefits, policies, induction events, employee rewards, ex-employee references and verification of employment. Supporting Contact HR team.

Workday (HR data base) administrator of system access and assistance to all levels in the company

Generate data and metrics reports monthly for turnovers and headcount

Support Global Career Framework activity as needed; provide assistance to employees with setting objectives, mid-year review and year end processes

Tier 2 for general administration of benefit queries through the Contact HR team by email and line number

Support the US recruitment team in managing internal and external job postings, offer letter generation with the use of the Taleo system and HireRight, serving as liaison between Applicants, Recruiters, Payroll and Legal (Visas, Immigration requirements and procedures)

March 2012 – August 2015 Herbalife International., Memphis, TN (Nutritional Company)

A multinational multi-level marketing corporation that develops, markets and sells nutrition supplements, weight management, sports nutrition and personal-care products.

Position: Distributor Services Representative

Provide support to distributors, data services, products, preferred customers and provide follow-up calls to order support inquiries as needed

Prepared shipping, sales volume and weekly reports for management and inventory team

Prepared back to stock reports from returns department and inventory.

Identify resolutions for distributors’ issues and concerns

Remain updated on company changes to effectively assist distributors and members

Submit appropriate paperwork to process resolutions

Hosted the company marketing events in USA as part of our professional service to members and distributors

Jun 2011- Mar. 2012 Sooplies. Miami-FL (Construction supplies)

Position: International Sales Representative (Part Time)

Developed new prospects and interacted with existing customers to increase sales based on feedback and customer surveys

Responsible for phone based sales functions such as creating and providing estimates, entering live telephone orders, and explaining how the products and services work as requested

Discussed and implemented sales strategies with management

Mar 2005 - Dec. 2011

Disven S.T.D, C.A Caracas, Venezuela. (Office supplies)

Position: Co-Founder and Director General Manager (33.34 % Company owner)

Managed overall company’s operations with gross revenue of $0.5 million

Defined sales goals to achieve profits in operations

Created Business strategies to maintain competitive prices and increase business profit

Maintained open line of communication with suppliers and vendors

Developed a portfolio of more than 140 customers

Formulated and developed business strategic plans

Ensured the satisfaction of the client by accurate and timely delivery of products.

Responsible for supply chain, indirect and direct procurement, planner and buyer responsibilities

Established and maintained inventory and purchase plans to complied with monthly and yearly goals

Managed and approved purchase orders

Core Qualifications:

Excellent Interpersonal, communication and negotiation skills

Fast Learner - Team Player

Wide breadth of experience in product merchandising sales analysis and retail and wholesale buying

Exceptional manager of vendor relations

Additional Training/Software Skills:

Bilingual. Fluent in Spanish.

Proficient in MS Office Suite, Outlook, Windows. Advanced Microsoft® Excel® Techniques, Intermediate experience in Service Now (Helsinki) - Workday – HIRS – Kronos – Cisco IP Phone – Taleo – HireRight – Oracle HMS - MHCS Cirrus - Scan Code Query Systems - IBM File Net capture Professional 5.2.1 - 2d scanning

Volunteer Efforts:

Shelby Farms Park Conservancy Environmental Stewardship Day and Race for the Cure. Memphis, TN

Contact this candidate