Customer Service Technician

Joseph Iyabor

Electronics Repair Technician - Zebra Technologies

Rogers, AR 72756

**********@*****.*** - 479-***-****

WORK EXPERIENCE

Technicain

Insight Global - Rogers, AR - 2017-07 - Present

-Server

-Networking of Platforms and

-Daily record keeping of job

-Printers Installations.

-Gdisking of old server

Electronics Repair Technician

Zebra Technologies - Bentonville, AR - 2016-07 - Present

• Troubleshoot and repair electrical/electronic equipment as handgun scanners and cradle handles

• Troubleshoot and diagnose computer hardware issues on laptop and desktop

• Remove and replace defective hardware on laptop and desktop computers components

• Uses custom software testing suites to diagnose/validate hardware operations

• Uses equipment such as a voltmeter, computer and special test fixtures

• Production assembling

• Consistently meet and exceed key performance objectives including service and repair metrics

• Exercises personal safety and commitment to safety standard Master Technician / Store Manager

eMax Mobile - Rogers, AR - 2014-07 - 2016-07

• Resolved customer issues relating to equipment problems by fixing phones, tablets and other consumer electronics by determining the most effective repair method

• Managed operation and store budget

• Attend trade convention for training and network

• Supervised, lead and train technical team

• Handled escalated repair issues, troubleshoot and perform repairs on clients smartphones

• Ensured daily operational duties are completed

• Ensured standard operating procedures are followed by team

• Promoted eMax brand, products and services offered

• Met and exceeded performance objectives

• Handled administrative responsibility, including inventory counts and pre-op/post-op checklists

• Benchmarked and maintain knowledge of competition

• Established ideal support flow strategy based on users feedback Sales/Smartphone Repair Technician

eMax Mobile - Rogers, AR - 2013-12 - 2014-07

• Performed routine inspection, testing, and repair of smart phones and other mobile devices

• Accurately document repairs and parts information on repair tracking documents / work orders and in point of sale computer tracking system

• Read and translate repair documents and videos. Share experiences and learning's with other technicians

• Performed high quality repairs and refurbishment of electronic devices: phones/tablets/laptops etc.

• Monitored parts inventories and inform management of status

• Dismantled old electronic devices for OEM parts

• Interacted with customers as needed, providing exceptional customer service EDUCATION

B.Sc. in Agriculture

Ambrose Alli University

2005

ADDITIONAL INFORMATION

SKILLS

• Proficiency with mobile apps and tools

• Strong computer proficiency, both software and hardware, and peripheral devices

• Experience with PCs in a Windows operating system, MS Office packages and web based applications

• Able to grasp new concepts quickly and efficiently

Contact this candidate