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Customer Service Manager

Location:
Sarasota, FL
Posted:
August 02, 2017

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Resume:

ROBERT YURSKY

**** ******* **. ********, ******* 34243- 941-***-**** ac1mha@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Results-driven General Manager offering 30 years of experience delivering continuous improvement in the servicing and manufacturing industries. Strong background in Pharmacy Operations, Manufacturing Processes and People Management. Successfully led multiple teams in a production environment. Experienced leader who has suc6cessfully carried out business strategies while always achieving positive results. Implemented manufacturing processes in pharmacy industry. Created and led through all phases of creating a successful servicing ALF pharmacy. Expertise includes:

Quality customer service delivery

Analytical, data-driven approach to projects

Strong relationships with business partners

GMPs and Audits for Gov/ACHA standards

Community partnerships/accounts

Public speaking/communication skills

Application of manufacturing processes

MS Office including Pivot tables of Excel

WORK EXPERIENCE

Vanguard Advanced Pharmacy Systems, Bradenton, FL Sept 2002 – March 2017 (RIF)

(An Omnicare/CVS company)

General Manager (Promoted to GM in April, 2014)

Operations Director (2002 – 2014)

Involved in every aspect of running the Pharmacy, including financial reporting and creating the budget. Ensured compliance throughout multiple audits and regulatory inspections. Interviewed new hires and made recommendations for wages/salaries. Conducted terminations and disciplinary actions with employees. Handled outside customer service issues that required the involvement of management while managing effective relationships. Assigned deliveries of medications for all communities currently 31 routes. Communicated extensively with all stakeholders including: Employees, Corporate personnel, vendors, clients, auditors, residents and their families, drivers, government entities, and other local businesses

Maintained a balanced budget of over $1.00M annually exceeding budget goals, $30M annual sales.

Generated strong results by effectively managing and coaching a team of 12 managers and over 110 employees

Implemented automation processes including the installation of an Accuflex machine to increase productivity by over 40%

Met all annual requirements mandated by the State and Federal Government as Chairman of Safety Committee through conducting quarterly meetings and inspections

Led team in growing customers from 40 to over 220 accounts

Bausch & Lomb, Global Vision Care Division, Sarasota, FL- relocation Jan 2002 – Sept 2002

Lathing Technologies “Dry” Supervisor/Wet Packaging Supervisor (2000 – 2002)

Operations Project Lead during the relocation of the lens manufacturing process from Sarasota to Clearwater. Unloaded placement of eight production lines, set up and validated all equipment. Staffed and trained all employees.

Served as Project Lead for Manufacturing during entire move including testing and validating afterwards

ROBERT YURSKY

Lathing Technologies “Dry” Supervisor/Polymer Supervisor/Wet Packaging Supervisor (1983 – 2002)

Supervised over 60 employees and handled daily production meetings to meet quantity and quality demands. Provided equipment technical support. Wrote and performed validations. Oversaw Diamond tool inventory. Writing variances/failure investigations due to manufacturing discrepancies. Managed employee development, discipline, and safety. Wrote/revised policies, procedures, and technical guides.

Participated in the implementation of new lathing process (Genesis), reducing the number of process steps and eliminating the use of solvents

Participated in the implementation of in-line packaging system

Reduced cost with vendors for diamond tool inventory

Owner/Operator of Moon Screen Doors, Bradenton, FL

Handled all production and accounting, servicing customers and all vendor transactions

EDUCATION/PROFESSIONAL DEVELOPMENT

Completed two years of business classes at Manatee Community College, Bradenton, FL

Executive Leadership coaching 2012 – 2014 with professional trainer Doug Van Dyke

Registered Pharmacy Technician (CEs in first aid, CPR, pharmacy update courses)

Certified Provisional ISO 9000 Auditor (one week course)

WCE and LCD business courses taught by CEOs (2 years through Bausch & Lomb)

ACHIEVEMENTS

Advisory board for Sanford Brown University 2006 – 2014. Started accredited pharmacy program.

At Bausch & Lomb, received “Focus on Excellence” gold award by developing a tracking log for downtime that was instrumental in increasing production utilization from 65% to 75%

Active in Manatee County Chamber of Commerce

As Owner of Moon Screen Doors, increased sales by 45% in three years



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