Sales Customer Service

DON PEKOFSKE

*** * ****** ***, ** Morris, IL ****4 (C) 779-***-**** ***********@*****.***

accomplishments

Detected machine malfunctions and problem-solved and/or troubleshot accordingly to become one of the top ranking HV/AC technicians.

Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages. Generated additional revenue through skilled sales techniques. Consistently recognized by management for providing superior customer service. Planned, directed, coordinated and assigned manpower to efficiently meet customer requirements while maintaining a large profit margin for the company. Trained, implemented and delegated teams of colleagues. professional summary

Self-motivated sales representative with excellent verbal and written communication skills with strong computer and CRM experience who is also a thorough repair technician focused on creating effective quality assurance procedures and repairing industrial equipment and systems safely and accurately. skills

Excellent communication skills Exceptional problem solver Solution selling Time management skills

Quality-focused Trustworthy

Analytical & out of the box thinker Decorated war veteran Customer service Client development

work history

Branch Manager Jun 2016 - Dec 2016

Carrier Enterprise Myrtle Beach, SC

Facilitate teamwork and high-level communications between many internal departments. Develops business plans, sales process, and strategy for market that ensures the attainment of company sales goals and profitability including maintaining sales and activity reports. Assists in preparation of proposals, presentations, goal setting, objection handling, closing, referral development, and other sales training.

Adheres to all company policies, procedures and business ethics codes and ensures they are communicated and implemented within the team.

Staff and direct a sales team and provide leadership. Resolved escalated customer issues in a timely manner. Met deadlines by proactively managing individual and team tasks. Sales Mar 2016 - Jun 2016

ARS Charleston, SC

Prepared and presented proposals for clients.

Built reputation for working successfully with previously unhappy clients. Resolved customer complaints and concerns with strong verbal and negotiation skills. Increased sales with Home Depot leads.

HV/AC Tech Apr 2015 - Feb 2016

Pearson Plumbing & Heating Rockford, IL

Became go-to staff member for relaying complicated information to customers of diverse backgrounds. Recommended improvements to customers and demonstrated potential cost reductions and process improvements.

Negotiated tender and contract terms to meet both client and company needs. Demonstrate excellent mechanical knowledge of machines and tools, including design, use, repair and maintenance.

Examined heating and refrigeration systems, air-conditioning and air compressors for signs of defects or malfunction.

Repaired and replaced condensers, compressors, pumps and valves. Organized, trained and supervised teams and individuals for numerous projects. Field Service Rep Nov 2014 - Apr 2015

Munch Supply Wheeling, IL

Maintained composure and patience in face of difficult customer situations. Researched issues on various computer systems and databases to resolve complaints and answer inquiries.

Built and maintained successful relationships with service providers, dealers and consumers. Informed customers about issue resolution progress. Assisted customers with technical issues via email, live chat and telephone. Developed and maintained positive customer relationships. Panoptix Tech 1 Live Guide May 2014 - Oct 2014

Johnson Controls Milwaukee, WI

Working with Panoptix as Live Guide to help companies and end users. Maintained up-to-date records at all times.

Built reputation for working successfully with previously unhappy clients. Resolved customer complaints and concerns with strong verbal and negotiation skills. Assisted customers with technical issues via email, live chat and telephone. Reviewed support cases for technical and troubleshooting accuracy. Maintained records, logs and the lifecycle of work requests. HV/AC Tech / Sales Sep 2005 - May 2014

Pearson Plumbing & Heating Rockford, IL

Prepared and presented proposals for clients.

Provided senior technical support to both in-house staff and field technicians. Troubleshot and problem solved numerous types of furnace, air conditioners and boilers. Increased sales for the division by 38%.

Became leader in big ticket sales, Ductless split systems and city multi jobs. HV/AC Tech Jan 2001 - Sep 2005

Artlip & Sons HV / AC Aurora, IL

Repair and maintain HV/AC and commercial grade refrigeration units as well as Duct less split systems. Completed all repairs and maintenance work above company standards. Consistently met and exceeded department expectations for sales and service levels. Provided outstanding customer service.

Communicated operational issues and changes to supervisor on regular basis. Recorded type and cost of maintenance and repair work. Installed machinery, equipment and new and replacement parts. Frequently diagnosed mechanical problems and determined how to correct them. education

Associate Degree: 1994

Elgin Community College Elgin, IL

certifications

RSES CM Certified

NATE Certified

EPA Refrigerant Certification - Type Universal Certified US Navy Intelligence Specialist

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