Manager Training

Salvador E Osorio (Sal)

Lives in Marietta, GA - *0064 email: ***************@*****.*** Tel. 561-***-****

https://www.linkedin.com/in/salvadorosorio/

Summary of Qualifications

Experienced professional with 15+ years successfully developing training plans and coordinating programs to enhance the knowledge and skills of organizations’ employees. Special Focus areas;

Training Needs Analysis (TNA)

Curriculum and course design

LMS selection and implementation

E-Learning development and implementation

Course delivery: Computer Based Training, Instructor led, Web based and Blended

Training content development, customization and localization

Partner Certification Program Management

Train the Trainer (TTT) Training experience in North America, Latin America and EMEA

Documentation, Tracking and Reporting through LMS

Evaluation of training efficiency using Kirkpatrick’s Four Level Model

Professional Experience

Organizational Training Manager, Woodstock, GA 08/2013-06/2017

DSS, Inc.

Responsible for improving the productivity of the organization's employees through continued monitoring of corporate wide developmental needs to drive training initiatives.

Created new department, Organizational Training

Developed Skills Matrix per role

Revamped all existing training material, from plain documents to on demand, audiovisual materials.

Produced new learning materials using Power Point, Screencasts and Videos

Led Decision Analysis Resolution for Learning Management System selection

Implemented selected Learning Management System

Configured and administered Learning Management System

Produced LMS compatible (SCORM) Learning Objects with authoring tools such Storyline, Camtasia and Captivate.

Manage the purchase and implementation of external content providers. Instructor Led and eLearning

Developed role based curricula

Implemented learning assessment following Kirkpatrick Assessment Model

Design and implement needs analysis to evaluate training suppliers’ performance, technical and procedural materials.

Contributed to CMMI Level 3 Assessment

Partnered with management to identify and document training needs.

Interfaced with Subject Matter Experts

Review and edit existing materials and recommend revisions or changes in scope, format, content, and methods of delivery to be presented to the appropriate manager.

Follow up on program completion, success, and transfer of knowledge.

Organize material and complete written projects according to Training Services departmental standards for order, clarity, conciseness, style, and terminology as needed.

Recommend and implement tools for the evaluation of training success utilizing the Kirkpatrick model of training evaluation.

Facilitated training seminars, courses, webinars in Instructor Led and Virtual formats as required.

TRAINING CONSULTANT – remote 04/2011-08/2013

Assisted clients defining objectives, outcomes, tools, formats, evaluation, delivery, implementation.

Developed training documentation such as Instructional Manuals, Training Outlines, Quick Reference Guides, Assessments, Job Aids and training guides

Delivered training courses.

Translated content for international audience.

Coordinated tasks with project manager.

Evaluated existing training materials, recommended and produced improved content.

Analyze materials for consistency, suggest approach to review and edit.

Conducted train-the-trainer sessions.

Program Manager – Training – remote 09/2008 – 03/2011

INTERNATIONAL ORGANIZATION FOR MIGRATION (IOM)

•Needs analysis, identification of system and procedures flaws and corresponding improvement recommendations for HR, Payroll, Logistics, Public Outreach and Finance departments for the IOM in Kabul, Afghanistan.

•Definition, production and implementation of new Standard Operating Procedures (SOP’s).

•Produced Business Requirements for systems development.

•Managed development and implementation of web based applications.

•Designed training curriculum and delivered courses for HR, Payroll, Finance and Logistics.

•Capacity building on all systems developed for: System Administrators, developers and users.

TECHNICAL SALES TRAINER – Nice, France 07/2005 – 07/2008

AMADEUS

Unfolded product portfolio value by addressing specific customer needs per segment using through CBT, instructor led and e-Learning.

• Project managed new e-Learning initiative: Planning, content gathering, instructional design, story boarding, development and production, quality assurance and integration & delivery.

Blended strategy using outsourced CBT developer; Articulate on live web training; followed by on site instructor led workshops.

•Illustrated product value in terms of productivity improvement, time savings, increased efficiency and efficiency in end customer operations.

•Key liaison with Product Marketing, Product Management and regional operations in Latin America to identify market opportunities and product enhancements.

•Delivered sales and product trainings globally, online and instructor led.

•Customized all courses according to market, competitors, trends and audience.

•Key player transforming company’s offering to include consulting.

•Assisted with Siebel 7.8 rollout sales end user training, One View.

EMEA Training Manager, several locations 08/1996 – 06/2005

ENTERASYS NETWORKS (former Cabletron Systems)

Rochester, NH, Andover MA, Miami FL, Madrid, Spain

•Conducted regional training needs analysis for internal employees and channel partners throughout Europe, Middle East and Africa

•Individual knowledge, skill, interest, attitude and/or abilities relevant to organizational goals

•Liaised with Product Management/Marketing to ensure products and services positioning

•Designed and developed Training curriculum for sales, technical employees and partners

•Communicated Enterasys Networks’ proposition, USP’s and value to VARs and System Integrators through live web and onsite training programs

•Supervised training activities in the region for quality, timing and budget

•Contracted qualified instructor for a geographically and linguist diverse territory such Europe, Middle East and Africa

•Conducted Train the Trainer sessions to assure content quality acquisition

•Key liaison between regional operations and Headquarters in Europe and the US

•Used LMS to manage users, groups, curriculums, courses and create reports

•Rolled out salesforce.com implementation in EMEA in close coordination with US headquarters.

Education

M.B.A. International Business. Plymouth State College, Plymouth, NH, USA 05/2000

M.A. Modern Languages. Kansas State University, Manhattan, KS, USA 08/1996

B.A. Business Administration, Marketing. Kansas State University, Manhattan, KS, USA 12/1995

B.A. Business Administration, General Management. Kansas State University, Manhattan, KS, USA 07/1994

Certifications

Project Management Fundamentals - Planning, execution and control, Florida Community College, 2005.

Amadeus Central System Certification – Nice, France 2005

Facilitation Skills – Nice, France 2007

Training Techniques – Nice, France, 2005

Enterasys Sales Expert Certification, Orlando Florida 2003

Enterasys Certified Network Engineer, Miami, Florida 2001

Technical Skills

LMS – Cornerstone, Moodle

Authoring tools - Camtasia, Articulate.

MS Office, MS Visio, MS Project, SharePoint,

Languages: Bilingual: English-Spanish

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