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Customer Service Manager

Location:
Pueblo, CO
Posted:
August 03, 2017

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Resume:

Pamela Folger

**** ****** ***, ****** ********, *1008 719-***-**** ac1m96@r.postjobfree.com

Skills & Abilities

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** ***** ** ****** *** security

16 years of chart auditing, filing

16 years of medication distribution

16 years of teaching physical containment

Ability to coordinate multi-tasking and prioritizing skills

Excellent verbal, written and interpersonal communication skills

Leadership experience including training and providing performance feedback to staff/managers

Basic Microsoft Office skills including Excel and Outlook

Quality review skills

Excellent customer service

Education

PSYCHIATRIC TECHNICIAN MAY 1997 PUEBLO COMMUNITY COLLEGE

Major: Nursing/psychiatric

Minor: math/science

Related coursework: typing/medical terminology/ anatomy& physiology/clinical

MEDICAL ASSISTANT ATTENDED 1984-1985 BAKER JUNIOR COLLEGE FLINT MI

Major: Medical Assistant

Minor: nursing

Related coursework: typing/medical terminology/algebra/secretarial accounting

HEALTHCARE OFFICE MANAGER/ ATTENDED MAY 2011- DECEMBER 2016/ U.S. CARRER INSTITUTE

Major: Healthcare office manager

Minor: medical coding and billing

Related course work: typing, Microsoft word, Excel, secretarial work, some scheduling

Experience

LICENSED PSYCHIATRIC TECHNICIAN CMHIP 1997-2013

Care of Mentally Ill, facilitated groups, distributed medication/transportation, chart auditing, progress notes, transcribed physician orders, leadership in Safety and Security drills, teaching physical containment using RIPP restraints, Verbal Judo

REPRESENTATIVE AVON 1991-2006

Selling of Avon Products, ordering products online and by hand, customer service skills, distribution of brochures, demonstrating products manage own business

DELIVERY DRIVER BLACK JACK PIZZA 1994-1996

Delivered pizza to customer, making pizza, ordering supplies and food from company, managed store, cashed out employees, some payroll duties, shift manager

DOUGH MASTER PIZZA HUT 1990-1991

Prepared dough for day, prepared store for selling day, used dough rollers, Hobart mixers, proofers for dough, pizza oven, made pizzas for delivery, took orders by phone, maintained safe work area

ASSEMBLY SPECIALIST DO-RAY LAMP COMPANY 1985-1986

Assembled car, tractor, semi, airplane and marine lights, power tool usage, quality control of products, packaging and shipping, ordering of supplies for said orders

NURSE’S AIDE GRAND BLANC CONVALESCENT CENTER 1984-1985

Non-license care of elderly patients, bathing, feeding, irrigated foley, vital signs, bed change, ambulation, prepare deceased body for morgue

SYSTEM EXPERIENCE

Microsoft Word Outlook Microsoft Office Excel

Electronic Health Record 10- Key

References

Kenneth Sanchez, 719-***-**** email address: ac1m96@r.postjobfree.com

Joanna Buss email address: ac1m96@r.postjobfree.com

Jose Medina email address: ac1m96@r.postjobfree.com

Rick Betz, 719-***-**** email address: ac1m96@r.postjobfree.com

Jolene Vasques email address: ac1m96@r.postjobfree.com

Renee Lewis email address: ac1m96@r.postjobfree.com



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