QUALIFICATIONS:

** ***** ********* ************** *** customer support. Excel in the areas of organization, communication skills and problem solving. Monitor operations and have full situational awareness. Proficient in using Microsoft Word, PowerPoint, MS Outlook, Microsoft Office Suite 2013, WordPerfect, Windows 7-8/Vista OS, IE.11/ Firefox. Working experience with Avaya phone systems, High volume ACD traffic (Automatic Call Delivery), voicemail, Email Exchange Server, Outlook client and web access Xerox and fax machines. TSA and HAZMAT Certified.

SOFTWARE & TECHNOLOGY SKILLS

Operating System

Microsoft Server 2003, Microsoft Server 2000,

Microsoft NT Server,

Microsoft Windows 7/8, Microsoft Vista, Windows XP,

Windows 2000, Windows 98/95

Macintosh OS X, OS 9, OS 8, OS 7, OS/2

Software Applications

Office Professional 2007, 2013, XP, 2000: MS Word,

Excel, Access, PowerPoint, Outlook

Email: Exchange Server, Outlook client & web access First Class

Browsers: Internet Explorer, Netscape, and Mozilla/Firefox

Photoshop 7.0

Livery Transportation Software, Xcelorator, Fleetmatics

Filemaker,

PROFESSIONAL EXPERIENCE

Excel Group

Dispatcher Manager Escalation Specialist January 2009-Present

Ensuring driver information is compliant with current DOT regulations

Track and follow through on dispatched project work orders to ensure proper completion

Review open work orders and determine plan of action

Responsible for assuring customer satisfaction by responding to inquiries and providing general troubleshooting via the Internet

Meeting department performance standards, adhering to schedule expectations and performing other administrative duties in support of department goals

Work closely with the subcontractors, field techs and offer them technical support when needed

Occasionally reviews work order write ups for accuracy of work completed and capturing of required information.

Supervised and Coordinated CDL Freight Deliveries

Responsible for dispatching, surveys, materials and methods, recommendations, and onsite increases

Able to Identify and resolves error messages general and unique

Identified and updated internal processes and procedures and helped implement department process changes for increased production

Accomplish all responsibilities through effective planning and execution within department while ensuring the utmost possible customer service and safety standard

Track equipment using Xora GPS systems

Washington Express

Dispatcher / Fleet Manager September 2005 – November- 2008

Managed a fleet of 200 couriers, Maintained and reviewed daily activity logs

Responsible for providing accurate and timely Courier, Freight service for On-demand deliveries

Advance experience with DMS2, MAP POINT, MOBILE PHONE 2, NEXTEL, E-SPATCH, MS WORD

Wed based order placement and package tracking system monitoring

Coached Team Leaders and Dispatchers within the Operations department to achieve high performance in all aspects of customer service both internally and externally.

Maintains a professional presence in appearance and verbal communication with both internal and external customers including, but not limited to, customer inquiries and problem solving

Direct the field service staff through installations, diagnostics, troubleshooting, evaluations, retrofits. and contracted maintenance work to assure that quality and financial deliverables are met

Responsible for providing accurate and timely Courier, Freight service for On-demand deliveries

Receive inbound - Field Service calls / request and dispatch service centers in response to request

Effective communication with terminal operations personnel to build strong connectivity between terminal and corporate operations

United States Marine Corps (CHEMICAL BIOLOGICAL INCIDENT RESPONSE FORCE)

Property Accounting Technician November 2001-June2005

Managed assets in excess of 18 million dollars

Daily interaction with Defense Logistics Agency (DLA) requisitioning Marine Corps equipment.

Responsible for issuing, receiving and tracking equipment delivered by UPS, FedEx

Managed property records for over 750 line items.

Advance experience with asset tracking logistics and supply systems (ATLASS, ATLASS 2 +)

Preformed acquisitions of medical and rescue supplies for real world operations

Established reconciliation procedures for accountability of equipment sub signed to 23 separate functional areas.

United States Marine Corps

Petroleum Operator February 1999 – November 2001

Supervised and coordinated daily Petroleum Operations

Made periodic inspections of units to detect and correct leakage corrosion, faulty fittings and malfunction of mechanical units

Managed the receipt, inspection, storage and issue of bulk petroleum products

Operated Pumps, Fuel Farm holding tanks, Bulk transport loading and discharger apparatus, pipelines, Water Separators, Basket Strainers

Set up and dismantled flexible tanks and pipeline systems

Verified completeness and accuracy of subordinate’s work

Water and Sediment Fuel testing (API)

Hot and Cold Aircraft refueling

Education / Certifications

Currently Pursuing A+ Certification - Career Academy 2015 -Present

Transportation Security Administration (IAC) Certification 2009

Hazmat Certification University of Missouri (USMC) 2002

Bulk Fuel Specialist United States Marine Corps 1999

High School Diploma – Pacific High School, Brooklyn NY 1995

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