Customer Service Representative
Resume:
Catherine Abella Basalo
Room A */f
*****************@*****.***
■ Objective – Obtain a position in Customer Service, where my customer relations experience can be fully utilized to improve customer satisfaction and promote the company’s brand name.
Key Skills and Qualifications
Problem Analysis Problem Solving Organizational Skills
Customer Service Orientation Adaptability Initiative
Strong Interpersonal-Communication skills
• Knowledge about customer service applications and administrative procedures.
• Languages – Fluent in English, Tagalog
• College Diploma
Work Experience/Background
Current job : Booking Coordinator Full time
Venture Studios (Photography Studios)
• handle all telephone calls and making telephone calls to selected leads
• quickly respond to customer’s needs and queries
• manage day to day diary booking
• promote and protect the company
• meet assigned targets
Senior Customer Service Representative (Shift Team Leader)
Ready Flowers Limited ( Online Flower delivery)
December 01, 2014- December 2015
Purchasing
• making sure all same day orders will be distributed to all suppliers
• urgent decision making in orders with issues
• keep customers updated of their orders especially those with issues
• approved customer’s refund
Florist care
• Maintains good communication with the supplier that includes payment and other concerns
Customer Service Representative Full time
Ready Flowers Limited ( Online Flower delivery)
March 01, 2014- December 01, 2014
• Respond promptly and answer/resolve customer inquiries and complaints.
• Investigate and resolve service issues and/or product problems.
• Managed customers’ database accounts, performed customer verification and processed applications, orders and requests.
• Worked with administration: forwarded requests and unresolved issues to the designated resource by communicating and coordinating with internal departments.
• Kept records of customer interactions and actions taken, including – transactions, comments, inquiries and complaints.
• Supplied customers with written responses and information and followed up on customer communications.
Customer Service Representative Part-time
Ready Flowers Limited
January 17, 2014- March 01, 2014
• Communicated directly with customers by phone, email.
• Wrote and kept accurate records of discussions and correspondence with customers.
• Provided customer service team with feedback.
• Learned about products and services and kept up to date with changes.
• Kept ahead of technology developments by attending professional courses.
Clerk (Western Union) Fulltime
The Booth Money Exchange
October 2012- June 2013
• assist customer in sending/receiving money transfer
• making sure all currency rate are up to date
ACHIEVEMENTS
• Developed the customer service policy for the organization: Developed customer service procedures, performance level and QA standards for the organization.
• Evaluated changing factors frequently to achieve high customer satisfaction level.
• Analyzed statistics and other data to determine the level of customer service performance achieved by the team.
EDUCATIONAL BACKGROUND
Asian College of Technology
2006-2010
Diploma in Practical Nursing
Curriculum based on Abroad
SKILLS
• Good communication skills
• Patient in dealing with customers’ issues
• Able to demonstrate the value of the customer
• Able to assess the situation in a good manner
• Can negotiate and introduce the value of the goods and services.
I do hereby declare that all the above information furnished by me are true and correct to the best of my knowledge.
Catherine Abella Basalo
Applicant
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