IT Desktop Support

Michael A.

Wasserman

PO Box ***

Avoca, NY *****

Cell: 607-***-****

*****************@*****.***

Career Snapshot

Have worked in customer related industries since I was 16.

Expert in customer care/communications, problem solving, relationship building and user training and support.

Thinks outside the box.

Awards

Humanitarian Medal, US Army 1992

10 Performance Awards in first six months – Colonial Life

Richard L Cox Commissioners award - 2015

Computer Skills

Word, Excel, PowerPoint, Outlook, Photoshop, Building, Upgrading, Windows Networking, Virus Removal, Data Recovery, Active Directory, Email Exchange

Mission Statement

Strive to exceed customer/ employer expectations by delivering second-to-none service. Maintain customer centricity in all initiatives and interactions, always putting the customer first.

Customer Service & Support Specialist

Offering an award-winning track record of customer care excellence within high-volume environments that include…

Call Centers Online Support Desktop Support

Key Skills

Customer Service

Troubleshooting/ Problem Solving

Up-Selling/Sales Support

Customer Order Fulfillment

Recruiting & Training

Help Desk Support

Technical/User Support

Complaint Handling

Reports & Documentation

Team Leader

Professional Experience

SYSTEM ONE – CAF USA

PREMIER COMMUNICATIONS

KELLY SERVIES – CORNING MUSIEM OF GLASS

EVERYTHING IMAGINATION

KBS, INC.

Level 2 Help Desk Support 2016-17

Acting Store Manger 2016

Help Desk Support Specialist 2014-15

Facility and shipping manager 2012-14

Shift Lead, Floor Maintenance team 2012

K-MART. Bath, NY

Stock Replenishment, 2011

INDEPENDENT REP

Aflac, Colonial Life, A Better Choice, 2008-11

Performance Review Excerpts

“…You have achieved in 6 months what most are unable to achieve in 12 months. I truly feel that you are management material, So as of Jan 1, you will be promoted to Area Development manager. Job well done and Good luck.” (Colonial Life Performance Review 2008)

Additional Skills

I have been working on computers since 1991 and windows 3.1, and have been self-taught since then. In 2000 I became the manager of a small computer store and was responsible for the sales department communicating with the IT department to be sure clients’ issues were properly addressed. I have been repairing systems out of my house since 2001, and have worked in IT departments at such places as Corning Museum of Glass and Most recently CAF USA.

Alfred State College Alfred NY 1988-1990, Drafting & Design

Rockland Community College – New City, NY 1990–91 – Business Admin

US Army Satellite College – Schofield Bks, HI 1994-1997 – Business Admin

Community

I am currently serving as a commissioner for the Five Rivers Council Boy Scouts. I am assigned one Troup and one Pack and serve on several committees.

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