Manager Customer Service
Resume:
Alan Halleck
Specialized Business Developer
Des Plaines, IL 60018
************@*****.***
SKILLS
Innovative executive and marketing professional experienced in high-volume, multi-unit, retail and business operations. Proficient in building national client relations, maintaining trusting relationships through 30+ years of experience and developing core concepts and values in the corporate environment that yield results from within. Skilled in creating a very high retention value with a heavy focus on new client acquisition as well as proactive client engagement, yielding, a preserved portfolio untouched by competition. Proficient in Microsoft Excel, XP as well as CRM management such as Salesforce, ACT and Google Drive, Chrome other software database management.
EXPERIENCE
Enecon
May 2017-Present
Duties/Responisibities Include
Cold Call B2B
Call on all with maintenance problems
Join IFMA
Finelines/HHGREGG
December 2016 – May 2017
Duties/Responsibilities Include:
●Build relations with Chicago area Builder, Designers and Archetects
●Manage the store every Wednesday
●Attend area shows
●Join associated groups
ADT (The Defenders Group)
May 2016 – December 2016
Duties/Responsibilities Include:
●Advised and installed a suite of security system packages, ranging from simple security to high level/advanced security and full home protection
●Was responsible for maintaining a very trusting level of retention and managed referral marketing by keeping a heavy focus on client relations.
●Was responsible for upgrading old systems and developing a very safety conscious product upgrade, while being mindful of budget restraints and a strong emphasis on a Value proposition.
●Was sent to Baltimore as a high level performer (A – level Tech) and trained other advisors on the efficiency and value behind the ADT name.
CSI Group, Canton, Georgia - Partner
April 2015 – April 2016
Duties/Responsibilities Include:
●New client acquisition both nationally and locally
●Maintain an extensive portfolio of clients based on years of experience creating long lasting relationships built around retention.
●Appraise, consult and Clerk in the restoration business.
●Customer Service orientated with a heavy focus on building trusting relations that correlate well to brand recognition.
●Proven success driven by a solid commitment to client expectations that is driven from origin to close as well as assured quality after each job.
●Quality Assurance guarantee and new hire implementation.
●Education on new business practices and market shifts, while staying up to date on curriculum vitae, promoting a solid foundation to reach client expectations.
NFolks Data Solutions, Seattle Washington - V.P of Business Development
April 2014 - April 2015
Duties/Responsibilities Include:
●Worked with IBM products such as INFOSPHERE, keeping a very detailed focus on national implementation as well as global development.
●New client acquisition to promote to existing well established consulting firms.
●Maintained an extensive portfolio of well branded fortune 500 companies, providing extensive research and data loss consultation as well as continued consultation.
Munters Moisture Control, Glendale Heights, IL - National Sales
March 2003 - March 2013
Duties/Responsibilities Include:
●Lead the national division, introducing top insurance firms to use Munters for Major losses.
●Worked main accounts as a leader of regional sales and quickly was promoted to national accounts, overseeing major brands while leading a dedicated team of consultants that came in during major losses.
●Awarded Risk manager of the year, while maintaining at a very high level of client relationships and business development.
●Assessed risk management and restoration/mitigation loss for national accounts as well as initiated global development in the restoration/construction and document restoration industry.
Universal restoration Services, Rolling Meadows, IL - Regional Manager
March 1991 - February 2013
Duties/Responsibilities Include:
●Lead the national division, introducing top insurance firms to use URS for Major losses.
●Brought national accounts such as F.M Global, Dicks Sporting Goods, Zurich and many other fortune 500 insurance firms.
●Worked every hurricane since Andrew and lead business development and company consultation at a very high level.
●Maintained, retained and acquired new business acquisition while keeping a very heavy focus on quality assurance and overall client retention.
●Built the regional department and implemented new business practices in the PDR department.
EDUCATION
IBC Institute of management, Downers Grove, IL - Management Certified
August 1983
Glenbrook South, Glenview, IL - High School Diploma
June 1975
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