Customer Service Administrative Assistant

V A L E R Y S A I N T A M A N D

** *** **, *******, ** 06855

Cell: 516-***-****

OBJECTIVE

To obtain a position in a corporate environment that allows me to gain experience and growth as a senior administrative assistance or billing coordinator.

EXPERIENCE

Petro Oil Heating- Woodbury, NY

Billing Coordinator September 2014- December 2016

Create billing invoices for customers on all service calls.

Communicate with various supervisors and managers in different areas of the company.

Review and updated service contracts

Report all debit charges to accounting.

Petro Oil Heating-Plainview, NY

Quality Assurance Call Center Coach, August 2011-September 2014

Participate in design of call monitoring formats and quality standards.

Perform call monitoring and provides trend data to site management team.

Use quality monitoring data management system to compile and track performance at team and individual level.

Monitor 8-10 representatives weekly.

Participate in customer and client listening programs to identify customer needs and expectations.

Provide actionable data to various internal support groups as needed.

Coordinate and facilitate call calibration sessions for call center staff.

Provide feedback to call center team leaders and managers.

Prepare and analyze internal and external quality reports for management staff review.

Petro Oil Heating-Plainview, NY

Customer Service Representative, August 2009-August 2011

Answers inbound requests for service and delivery

Ensure timely customer follow-up on all inquiries

Negotiates customer prices, service plan payments and billing issues.

Work in partnership with Sales, Operations, Credit and other departments in regards to timely resolution of customer issues

Maintains updated customer information utilizing internal computerized CRM system

Completes related paperwork as necessary.

411 Claims-Lynbrook, NY

Admin/Office Manager, January 2013-December-2013

Oversee overall daily operation of clients files.

Arrange meetings and special events for public adjuster and estimator.

Review and follow up via telephone, email and certified mail with clients and insurance companies regarding all claims made.

Prepare contents list for clients claim in excel spread sheet format.

Interact with outside adjusters, engineers and attorneys to schedule work as well as understand and resolve unsatisfied claims.

Write memos and answer incoming calls.

Capital One-Melville, NY

Customer Service Representative, February 2008-August 2009

Responsible for answering questions, opening and processing new accounts for all existing share account and consumer loan products.

Effectively explained bank products and services to customers. Cross-sold products and services

Processed account maintenance, fund transfers, address changes, and closing accounts

Act on customer loan requests within designated lending authority.

Shapiro and Mack-Columbia, MD

Reception/Administrative Assistant, October 2006-December 2007

Answered up to six phone lines.

Took messages with the use of Outlook and Elawsoftware.

Researched client’s information on case law, clerk's office and States Attorney.

Sent court letters to clients and also set up appointments for clients to prepare for court date.

Coordinated appointments and calendar for Attorney's on Microsoft Outlook.

Greenwich Orthopedics –Greenwich, CT

Administrative Assistant, March 2000-September 2006

Answered phone; FedEx processing; document scanning; expense report processing; calendar management using Microsoft Outlook; and coordinated conference calls and detailed domestic and international travel arrangements such as travel plans and hotel reservations.

Assisted in special projects, spreadsheets, and correspondence using Microsoft word and Excel

Responsible for handling a small book of business for various clients

EDUCATION

Access Career, Hempstead, NY 2010

CNA Certification of Completion

Gibbs College, Norwalk, CT 2000-2002

Brien McMahon High School, Norwalk, CT 1996-2000

COMPUTER SKILLS

Microsoft word, excel, outlook and Gmail

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