Mahmoud Bouchama

*** ******** ********

Orleans, ONT

tel : 613-***-****

ac1lyi@r.postjobfree.com

Career Goal

Passionate, result oriented, innovative with significant B2B sales experience through prospecting and networking for new accounts using different prospecting tools and communication channels, planning sales strategies, and holding relationship with the decision makers for immediate or future purchase schedule plan or by working on existing accounts towards growing revenue by identifying new opportunities and trends, with the ability to deliver results within required deadlines frame to meet the financial target.

On the other hand, I have a communication and public relation academic background, and a successful track record in customer service with Bell and MSI in a customer service environment providing data analysis and administrative support to the customers over the phone, or online, while interacting with them in a dynamic environment by offering to solve their concerns through escalations, and retention offers.

With great deal of excitement, enthusiasm in my endeavour to undertake new challenges, I`m looking to have the opportunity to join your sales force towards making a career and a professional growth in the field sales representative position.

Professional excellence summary

•fluency in English, French and Arabic

•Strong problem solving and negotiations skills

•develop and maintain business relationship with external and internal stakeholders

•knowledge of business process mapping and improvement

•Leadership and account management skills

•Research, analytical and problem-solving abilities

•Excellent interpersonal skills and ability to work well in team environment, good written communication skill

•Business analysis and time management skills

Computerized systems, including specialized software:

Swat, people-soft, Order-max and win-seller

Academic achievement

•Security Certificate-

Enhanced Reliability level clearance

•Project management certificate program

Algonquin College Ottawa, Ontario-2013

•Relevant coursework: Risk management and quality, Interpersonal communication and negotiations,

Project procurement management

•Sales and negotiation Certificate program

R.F.A conseils, France- 2009

Communication and public relations –bachelor degree

University of Montreal -2008

Employment History

MSI/Bell Canada, assistant installation team in Ottawa

Strategic thinking to solve problems

System data account management and analysis

Retention offers and solutions design

place and manage order through different applications

working in a metrics reporting environment

Run credit evaluation and risk assessment for approval using NM1

Manage inbound and outbound calls

Operating Work system :Oracle, Order-max, people-soft, Simple and Outlook

November 2012-March 2017

Executive sales representative -

The industrial and transportation branch -Group Auto-Hall exceed annual sales target by 25% for three years in row

travel to network and prospect new clients

develop sales reports with the sales management

close and manage contracts with customers

leads follow up using the win-seller application

solve problems and implement client`s satisfaction process

January 1999-February 2008

TD bank call center-Ottawa

Bilingual customer care- Short term contract

Inbound and outbound calls management

•sale financial products

•Customer service oriented tasks

•perform financial transactions from and to different accounts

•Solve customer`s concerns and escalations

•March2012-June 2012

Business development and sales agent -Gatineau

All state insurance company

Promote financial products

Negotiate offers to sale insurance products

manage the client’s accounts for renewing policies

outbound calls to promote insurance products

Sept 2011-dec 2011

Sales representative -Ottawa

Can-us Plastics

plastics suggestive products sale

process orders and payments

customer service

advice customers on product use

October 2009-jully 2011

Inside sales representative

Renault Company

•sale different brand of cars

•work with sales targets and close contracts

•prospect for potential clients

•Follow-up with financial institutions

April 1997 to July 1998

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