Luis Eguia

c: 480-***-**** ac1lxv@r.postjobfree.com

Experienced IT leader and Program / Project Manager combines strong people leadership and business acumen with solid architectural expertise to deliver business solutions. Brings over 25 years of Technical Delivery experience across Financial Services, Manufacturing, Traffic and Tolling industries. Proven strengths include strategy definition, innovation, and motivating and inspiring teams. 100% fluent in English, Spanish and Portuguese.

AREAS OF EXPERTISE

IT Strategy & Planning Business Application Development Relationship skills

Communication and Presentations 3rd Party software integration Project & Program Management Service Oriented Architecture ITIL Electronic Toll Collections Intelligent Transportation Systems Customer Service Business Development

PROFESSIONAL EXPERIENCE

Q-Free Open Roads Orlando FL Jul 2017

Consultant – Project Manager

Complete Final System Acceptance for Central Florida Expressway (CFX) as part of overall Toll System Upgrade rollout of first plaza. Provide tradeshow support for IBTTA All Electronic Tolling & Managed Lanes / TRB symposium

Q-Free Open Roads Orlando FL Aug 2016 – Jun 2017

Director Tolling Account Management

Account Management - Manage existing customer relationships, ensuring customer satisfaction and proper delivery of Image Review solutions. Customers include MDX, THEA, TransCore / CFX.

Business Development – Develop and pursue potential customer leads in the Tolling industry.

Product Strategy – Analyze and collaborate with Product development team to improve features and capabilities of Intrada Insight™.

Q-Free America/Open Roads Phoenix AZ / Orlando FL Oct 2013 – Aug 2016

Senior Project Manager

Miami Dade Expressway Authority – Lead effort to deploy the Enhanced Image Processing system to capture toll collections through video images in automated (ALPR, VSR) and manual image review processing. Managed software development subcontractor and manual image review subcontractor to deliver a market-leading solution that minimizes revenue loss by optimizing read accuracy and reducing read errors. Managed efforts to upgrade MDX from EIP to Intrada Insight™ with target SLAs of 5 day turnaround, 0.05% Error Rate, 65% Automation and 0.1% Leakage

Tampa Hillsborough Expressway Authority – Leading an on-going operation of generation I Enhanced Image Processing with the same sub-contractors as MDX

Central Florida Expressway Authority – Leading deployment of the next generation imaging processing solution, as part of an overall Toll System Upgrade headed by TransCore. Internal product development includes integration of major components from three internal companies, QF-OR, QF-NL & QF-NO requiring close coordination a collaboration between the parties. Managing relationships with TransCore (prime) and the end customer – CFX.

Resources Global Professionals Phoenix AZ Jun 2011 – Oct 2013

Senior Consultant – Project Manager

Honeywell - Lead a series of process transformation projects to adapt Information Technology Services group to ITIL V3 Framework – Service Portfolio, Release & Deployment, Service Catalog, Process Governance, Request Fulfillment, etc…

Defined a common, re-usable methodology transformation of existing processes to ITIL V3, partnered with Pink Elephant Consulting and delivered by cross-functional teams of subject matter experts at all levels of leadership.

Lead RFP assessment, selection and contract negotiation efforts to outsource IT infrastructure operations from a single, global supplier to multiple supplier-partners.

Lead transition of SAP infrastructure support for a major business unit from 1 supplier-partner to another

American Traffic Solutions – Lead program for NYC client portfolio including Red Light, Bus Lane, fixed and mobile speed traffic solutions

TollPlus, Inc. Phoenix AZ Sep 2010 – Jun 2011

VP Business Development, International

Developed and executed a Business Development strategy for International markets by establishing and nurturing relationships with prospective clients, delivering product demonstrations, and attending Toll Industry trade shows.

Developed business opportunity leads in Mexico, Colombia, Panama, Chile, Tajikistan, and Uzbekistan.

AMERICAN EXPRESS, Phoenix AZ 1996 - 2009

Director Technical Delivery, SDN Technologies – Communications Utility 2001 – 2009

Established and evolved a centralized, enterprise-wide, multi-channel customer communications platform - Communications Utility – producing letters, e-mail, PDF, and B2B in batch, real-time and near-real time which has generated $100MM+ in reengineering savings through re-use.

Delivered interactive composition capabilities integrated with customer service applications to over 1,200 customer service professionals in multiple domestic and international markets with 99.0% availability.

Realized economies of scale through volume growth (9MM – 294MM communications / year), resulting in an overall unit cost decrease from $0.08 - <$0.01), supporting 175+ interfaces from 1998 to 2008.

Deployed EMC Documentum Content Management software to enable business users to manage communications content with an estimated 30% ($1.2MM) reduction in technology development cost.

Delivered e-communications solutions that enabled a shift towards e-mail servicing communications, generating $80MM+ in reengineering savings by eliminating paper, print and postage costs.

Managed up to $8+MM/yr. development portfolio with a mix of employees and up to 100 outsourced resources. Up to 80 resources managed located in India.

Negotiated & managed relationships with 3rd Party out-sourcing and software vendors (Infosys, EMC ), including results-based contracts with built in discounts and prioritization of American Express’ requirements.

Managed relationship and collaboration with IBM acting as internal operations / infrastructure team

Consulted as a subject matter expert, on numerous internal review assessments and peer reviews related to software development and integrated solution delivery.

Portfolio Architect for 8 months, while covering regular delivery responsibilities.

Lead Programmer Analyst – Project Manager, Autograph / Communications Utility 1998 – 2001

Decommissioned the Letter Generation System, replacing it with a generic, off-the-shelf composition system –Autograph, resulting in $8MM in reengineering savings over 2 years.

Established solid Project Management, estimation, and testing practices and tools leading to improved delivery of projects, both in timeline and budget.

Senior Programmer Analyst, TRIUMPH – Infrastructure / Conversion 1996 – 1998

Designed, coded, tested and deployed COBOL, JCL, REXX, DB2 solutions for 97.2, 98.1 & 98.2 Releases.

Saved a major release through deployment of an emergency query to initialize customer information systems (after failed conversion initialization) keeping a multi-million dollar launch on time and budget.

DATRONICS, INC. Phoenix AZ 1995 - 1996

Senior Consultant

American Express – TRIUMPH - Designed, coded, tested and deployed system conversion and initialization processes for 97.1 Release account conversion to new Account Receivable and Customer Service system (TRIUMPH), COBOL, DB2, JCL, REXX.

First Interstate Bank (now Wells Fargo) - SHAW - Designed, coded, tested and deployed upgrade to SHAW Consumer Lending system – IMS, COBOL, JCL.

ANDERSEN CONSULTING (ACCENTURE), Mexico City, Mexico 1991 - 1995

Senior Consultant / Consultant

EDUCATON

Bachelor of Arts in Business Administration

Universidad de las Americas, AC

Mexico City, Mexico

LANGUAGES

Spanish 100%

Portuguese 100%

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