sandra luna

**** *. *** *** ******, Gilbert, AZ *5295 Phone: 480-***-**** Email: ac1lxh@r.postjobfree.com

PROFILE: IT PROJECT MANAGER

project management professional certification (pmp)

Certified Associate in Project Management (CAPM)

itil foundation v3 certified

Driven project leader with strength overseeing technical deliverables of 15 engineers in multiple simultaneous network installation and upgrade projects on behalf of a highly diverse client base.

Record of success exceeding project deliverables and improving customer relations as the primary liaison between project resources and client stakeholders.

Apply in-depth knowledge of project management methodologies to execute comprehensive project plans for up to 40 projects while adhering to tight timelines.

Differentiated by early career experience as a manager, mentor, and motivator of large teams, which have consistently exceeded performance goals and SLAs.

Promote continuous process improvement through the analysis and identification of procedural improvements that increase productivity and enhance business reputation.

PROFESSIONAL EXPERIENCE

World Wide Technology – Phoenix, AZ • DEC 2015- May 2017

Project Manager Project Coordinator

Value Added Reseller (VAR) - Provider of data center services, communications solutions, and cloud and managed solutions.

Manage up to 30 simultaneous projects spanning multiple disciplines in Data center technologies to include voice, data center compute, route switch and wireless technologies. Oversee budget, timeline, internal and external resource allocations, and delivery for enterprise projects spanning up to 12 months. Navigate internal project management procedures using automated workflow processes to include SharePoint processes and maintain detailed project management documentation as well as customer documentation deliverables. Provides supplemental support for additional large-scale projects for healthcare, municipal and commercial entities. Work with contracted resources through out sourcing partners by managing time, invoicing, travel, and partner relationships. Continuous communications with internal and external teams, senior management, and executive management when needed. Counsel and guide team members as well as on-board new additions to the team.

Notable Projects Include:

Manage $2.5 million VoIP installation for Cedar Sinia Healthcare.

Managed sub-contractors in multiple projects ranging up to $4.2 million for Molina Healthcare.

Managed $1.3 million worth of migration of Vblock solutions for Molina Healthcare.

Assisted with project management $4.5 Million Cisco Wireless upgrade project for St. Joseph Healthcare

Currently working on estimated $10 Million Dignity Health route switch upgrade at four hospital sites

SENTINEL TECHNOLOGIES INC. – TEMPE, AZ • JAN 2014 – DEC 2015

Project Manager Regional Territory Coordinator

Value Added Reseller (VAR) - Provider of data center services, communications solutions, and cloud and managed solutions.

Manage up to 40 simultaneous projects spanning the installation, upgrade and maintenance of voice, data center and route switch technologies. Oversee budget, timeline, resource allocation, and delivery for small to medium projects averaging 1 day to 2+ weeks. Coordinate deliverables of 15 engineers for project and service call issues related to Cisco router and switches, Cisco Voice, EMC storage, Nimble storage, VMware product lines and Microsoft platform issues. Utilize an automated ticketing system to organize customer issues and coordinate technicians. Navigate internal project management procedures using automated workflow processes in SharePoint and maintain detailed project management documentation.

Notable Projects Include:

Directed the $23K installation of Cisco email security appliance, which enabled client to filter email traffic based on company content policy.

Managed sub-contractor in the $29K transition of Oracle to SQL database, allowing the customer to have a standardized database platform on Microsoft SQL server.

Oversaw a team of 10 engineers in a $40K+ project that encompassed re-imaging 700+ PCs on behalf of Maricopa County Courts.

Delivered the $18K Active Directory 2012 upgrade, improving functionality and services for the client.

Led a team of 3 in the installation and configuration of Meraki wireless gear. The $11K+ implementation allowed the customer to expand existing wireless coverage using Meraki controllers and access points.

Supervised delivery of the $18K installation and configuration of Cisco Unified Communication Call Center, which provided the client with precise call routing.

Project lead on the $22K installation and configuration of a virtualized infrastructure using VMware ESXi and Cisco hardware.

Carried out the $22K+ installation and configuration of 3650 and 2690 switches to provide client with the capability to expand existing MLPS network to 5 locations.

Project managed an $86K+ infrastructure upgrade encompassing the installation and configuration of an EMC data domain. The new domain enabled the back up of more than 200tb of comprisable data and was configured for off-site date replication.

Guided the $36K installation and configuration of new server and storage infrastructure for a large city client. The implementation allowed the customer to expand existing capacity on Cisco UCS servers and EMC VNX 5300 Array for the transition to a fully virtualized environment.

BANK OF AMERICA CORPORATION – PHOENIX, AZ • OCT 2013 – DEC 2013

Fraud Analyst III

Multinational banking and financial services corporation.

Partnered with customers in a high volume call center to ensure accounts were secure and to verify legitimate usage. Reviewed potential fraudulent accounts and took appropriate corrective action for addressing fraud and identity theft.

Conducted complex research and analysis of account activity by extracting and analyzing data from multiple systems and tools.

G4S SECURE SOLUTIONS INC. – PHOENIX, AZ • JULY 2012 – OCT 2013

Area Supervisor IV Bank Captain

Leading global, integrated Security Company, specializing in security and related services in more than 110 countries.

Managed 200 employees in the delivery of 24/7 physical and visual deterrence security services at 50 banking sites and 3 administrative buildings. Ensure contract compliance and adherence to SLAs by regularly inspecting and auditing each facility and monitoring contractual budget. In charge of staffing, scheduling, and on-site training for security officers. Investigated and prepared reports on accidents, incidents, and suspicious activities and served as the primary liaison with client management on contractual and service issues.

Incorporated weekly team meetings to share best practices, promote collaboration and communicate company updates among 12 supervisors.

IPC INTERNATIONAL CORPORATION – PHOENIX, AZ • MAR 2011 – FEB 2012

Public Safety Officer

Provider of security services and security consulting for public events, shopping malls, campuses, and residential areas.

Delivered security services, responded to emergencies, minimized crime and mitigated potential breaches in security for a variety of public and private venues. Selected to serve as a trainer, in charge of designing and facilitating security and procedural training in accordance with company policies and procedures. Utilized technology to enhance the storage of documentation, manage deployment routes and deliver detailed client reports.

Additional career experience includes 3 years as the Assistant Security Director with Valor Security Services. Managed a team of 26 in the delivery of security services for 250 retail, hospitality and mixed-use properties. During tenure, achieved an 87% reduction in property crime by optimizing scheduling and revamping staff training.

EDUCATION

2014, Bachelor of Science, Network Administration, American Intercontinental University

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