Manager Sales

Kevin M. Duong

**** **** *****, *******, ** ***** • 925-***-**** • ac1lx8@r.postjobfree.com

EXPERIENCE

Academy of Art University San Francisco, CA 04/17 – Current Financial Aid Advisor

• Identified and implemented process improvement opportunity increasing student document completion

• Developed Excel templates to automate estimating of financial plans, eliminating manual process to save 50% time

• Trained colleagues in VBA to create a macro that filters and maintains daily portfolio report to maximize efficiency

• Created estimated financial plans for roughly 250+ students by analyzing financial needs of each student Ross Stores, Inc. Colma and San Carlos, CA 02/15 – 12/16 Store Manager

• Created and implemented strategic plan for high volume new store opening, including recruiting, training, and merchandising process, resulting in 100% execution deadline within first month

• Accurately forecasted weekly sales resulting in a year end variance of 1%

• Oversaw 60+ team members in all aspects including Customer service, Loss Prevention, and Operational processes resulting in #1 sales through 4th quarter

• Decreased shrink by 12% compared to prior year by aggressively implementing company shortage strategies

• Improved controllable contribution margin through observation of P&L reports resulting in 6% improvement and

$10,000 saved in payroll over the year

• Improved company KPI metrics from 12 strikes to 3 strikes on year to date store scorecard

• Improved check-out process leading to #1 cashier performance score in District, #7 in the Zone out of 170 stores

• Analyzed and implemented improved freight processes resulting in a 28% efficiency improvement over prior year

• Mastered and trained management team on all HRIS, including Salesforce, Kenexa, SAP, and PeopleSoft

• Leveraged ATS and outside networking to recruit 60+ new employees within 3 weeks prior to store opening

• Implemented new policies and processes amongst associates to ensure 100% compliance with company expectations

• Achieved 192% sales above forecast for the month of October through daily freight management

• Led and trained 100+ management and associates to successfully open a new store within 3 weeks

• Increased sales comp by 8.5% through implementing customer-focused merchandising and culture

• Coordinated job fairs to network with potential associates, resulting in a 10% increase in district-wide staffing Ross Stores, Inc. Pleasant Hill, CA 07/13 – 02/15 Assistant Store Manager

• Improved STEP performance from 86% to 101% by reviewing performance data and course correcting accordingly

• Acting Store Manager for 7 out of 12 fiscal months due to management turnover

• Successfully led store’s 5-day remodel project with staffing, budget creation, and merchandising operations EDUCATION

University of California, Davis 06/2013

Bachelor of Science, Managerial Economics

CERTIFICATIONS/TECHNICAL EXPERIENCE

• Excel Professional Certification (International Academy of Computer Training)

• HRMS – PeopleSoft, Workday, ADP Payroll, SAP Payroll/Time Management

• CRM – Salesforce, Acuity Scheduling

• ATS – Taleo, Kenexa Brassring

ACHIEVMENTS

• “Best New Store Opening Award” for October 2016

• “True Genius Award” for submitting idea centered on company focus

• District Captain for Inventory

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