**** **** ******* **

Jacksonville. Fl *****

Phone 904-***-****

E-mail ac1lwl@r.postjobfree.com

Email: ac1lwl@r.postjobfree.com

David Manuel

Education Skills

Working Skills

I am a MCDST and MCP Certified Technician. I am currently in the I-TECH program.

Currently pursuing a Bachelor’s degree in Management and Leadership

AAS Degree in Electronic Engineering Technologies graduated with a 3.0. at ITT Technical institute

Worked in a team environment to share ideas about completing jobs that level II techs cannot complete.

I am proficient with construction work tools and Soldering equipment.

Have a proficient knowledge of schematics for a systemboard. Experience soldering components on system boards and repairing microwaves and televisions. Knowledge of using an Oscilloscope and a data probe for signal testing.

I maintained a Division/Department in the Navy providing work schedules and division readiness with very little supervision. I maintained communication checks on SAT phones on military ships.

Became and Leading Petty officer in a boats inmate and Signalman Division as a Third-class petty officer.

Worked on Polycom/Yealink VOIP Phones for Fonality and limited AVAYA systems.

Software Skills

Experience with Remedy, Clientele, and Heat call tracking software. Working knowledge of Oracle 8 and other SQL software. Extensive experience with Operating Systems specifically DOS Windows 3.1, 2000 XP and WIN-NT. Some experience supporting Macintosh systems and some Novell Systems.

Other software support experience includes: MS Office Suite2007,Lotus 123, Minitab, Impromptu, Emulation Programs, Backup Exec, and NT Administration. Assisted in the creation of new company standard images utilizing Ghost software.

Maintained and reserved IP address on Windows 2000 and 2003 servers for printers and computers.

Worked on Video Audio conference equipment while working for Citizens Property insurance and SCIO Health Insurance. Using Google Hangouts and Polycom systems.

Worked with LAN 8.8 asset Management Suite and inputting asset tags into Excel 2010

Employment

January 2017 to June 2017

Help Desk Analyst Robert Half / Carlisle Interconnect

Worked on Remedy ticket system to move tickets from various parts of the country and overseas to local technicians.

Installed and worked on Office 365 products this includes Visio, and Project.

I used remote software within the domain using the program called SWIFT.

I created email/network accounts and folder permissions thru Active directory.

I have reset passwords in SAP.

I worked with Lenovo products and upgraded systems to Windows 10 from Windows 7 using SSCM from the USB..

July 2015 to December 2016

Contractor User Support Analyst BTG / True net

Worked on various Dell systems that were updated and refurbished systems.

Became more prurient with Kaspersky Endpoint security and security center.

Tracked asset management through Excel spreadsheet and checked off machines that needed retirement.

Worked on remote computers using LOGMEIN or Rescue Me. Also used Team viewer and Join.me for at home users.

I worked on Ricoh plotters and setup security codes thru a web interface.

Worked on Auto cad 2014 through LT to work with the Spatial net software which is required for CAD design for Comcast AT&T, and Google Fiber.

I worked on the removal of Hardware from computers and replaced Equipment which had failed.

September 2014 to May 5th, 2015

Senior Desktop support Scio Health Analytics

I became HIPPA compliant

Worked on Chrome box systems for Video Conference.

Provided Basic and Advanced Technical Support for customers that are working remotely from home.

Managed Basic Kaspersky Security Center for deployment and Antivirus definitions updates.

The Job requires Knowledge of Lenovo/Dell laptops and desktops systems. Hardware and software related issues using Windows 7 Environment.

Basic Asset management using LANDesk 8.8 and excel

The company has remote users working in a Citrix environment. I used Team viewer Citrix Remote access tools and Join.me software for troubleshooting.

The Job requires Knowledge of Lenovo/Dell laptops and desktops systems. Hardware and software related issues using Windows 7 Environment.

This Job also includes working with fonality phones and Yealink phones with a web interface. I would have to match the Mac address of the phones to the Extensions assigned to it. 'Plus I worked with the fonality techs to make sure the phones were going to the right servers in different parts of the country.

Worked with Office 2010 and office 2013.

Purchased and researched Desktops and Laptops for future use. We ordered them thru CDW and SHI.

8-28-8 to 9-28-2014

Technology support Specialist Citizens Property Ins

Have good working knowledge of the ARS System which was our version of Active directory.

I worked on IPAD and Android Tablets to ensure connectivity to increase workflow.

Became an EOC Certified Maintenance Technician when being deployed in rural locations when a Hurricane or Tornado strikes.

Helped deploy workstations and inventoried them to prepare for a storm season.

Worked on a setup Ricoh multifunction printers on the network and replaced toner and drum when needed.

Became an MCDST, MCP tech for Windows XP hardware and software.

Worked with asset management for inventory of equipment and software.

I worked on HP network printers for connectivity and replacing Maintenance kits.

Became on call tech and assisted users with issues remotely.

Worked extensively with adobe products and researched items that would directly affect a user’s performance.

Worked with the AV group to set up multiple video conferences with various locations.

Assisted Vendor Wireless setup on multiple laptops for making presentations.

Managed the phones for technical support and sent various service alerts to keep the users informed of service outages.

When working on tickets I made sure they got done properly and in a timely fashion.

1-2-06 to 6-1-07 St Johns County Schools St Augustine

My first year I was working at Timberlin Creek Elementary as their Technical Support Specialist. I worked on their printers, computers projectors, and all other schools related technical items. I then worked at Cunningham Creek Elementary doing the same thing but on a much wider scale.

On their educational software, I worked on Reading Counts and Harcourt installing and pointing the data correctly.

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