Customer Service Administrative Assistant

Haifa y. Shebeshe

**** **** **** ** #**** Dallas,tx 75254

cell 469-***-****

Summary of qualifications

10+ years of customer service experience

Strong organizational skills

Excellent communication skills

Fast learner

Fluent in English, arabic, amharic

Remain calm and work well under demanding condition

Educational backgrounds

Dallas,Tx

Basic classes

Associates degree

Course work includes, speech and communication, sociology and psychology

Employment History

Taha care transportation,

Irving, TX –

July 2015 – july2016

Administrative Assistant

Answer phone calls and direct calls to appropriate parties or take messages.

Perform general office duties, such as ordering supplies, maintaining records management.

Database systems, and performing basic book keeping work

Review operating practices and procedures to determine whether improvements can be made in areas such as work flow,reporting procedures or expenditures .

Dispatching the drivers and make sure they are on time for members.

Travelex currency exchange,

Dfw airport, TX

Jan 2011- march 2015

Currency constant

Handling A large amount of transaction .

Memorized different types of international currencies and their daily rates.

Satisfied customer with their needs .

Work on travelers insurance and western union when they need to transfer or send money.

Arena operating Inc.

Dallas, TX

June 2001-Nov.2010

Cashier/supervisor

Greeted customers entering the Arena

Developed and maintained long term relationship with regular customers.

Identified and qualified customer needs and safety

Assigned and supervised employees .

Accomplishments

Sales

Consistently generated additional revenue through skilled sales technics.

Monetary transactions.

Handled cash, check credit card for travelers.

Customer Relation

Earned highest marks for customer satisfaction,company-wide

Production

Consistently met production and schedule levels.

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