Sales manager, Department manager

Carl A Satterlee

678-***-**** (Home)

**** **** ***** **

Gainesville, GA 30506

*************.*****@*****.***

Experience

Lowes Home Improvement, Gainesville, GA

Mar. 2010 to Dec. 2016

Sales Manager/Department Manager/Sales Specialist

Used software tools including: windows/dos systems Directed workers in a retail setting. Led a successful sales team. Sold home goods, electronics, hardware and building. Managed a department. Purchased merchandise from vendors. Created budgets. Performed accounting duties. Performed personnel duties such as interviewing, hiring, training, evaluation, discipline, job termination. Greeted and assisted customers. Responded to customer questions and complaints. Directed workers in sales, inventory, checking cash receipts, customer service. Monitored sales floor to ensure customer satisfaction. Instructed staff on how to handle difficult and complicated sales. Inventoried stock and reorder when inventory drops to a specified level. Kept records of purchases, sales, and requisitions. Monitored sales activities to ensure that customers receive satisfactory service and quality goods. Performed work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise. Planned and coordinated advertising campaigns and sales promotions, and prepared merchandise displays and advertising copy. Planned and prepared work schedules and kept records of employees' work schedules and time cards. Planned budgets and authorized payments and merchandise returns. Provided customer service by greeting and assisting customers, and responding to customer inquiries and complaints. Reviewed inventory and sales records to prepared reports for management and budget departments. Assigned employees to specific duties. Conferred with company officials to developed methods and procedures to increase sales, expand markets, and promoted business. Directed and supervised employees engaged in sales, inventory-taking, reconciling cash receipts, and in performing services for customers. Enforced safety, health, and security rules. Established credit policies and operating procedures. Examined merchandise to ensure that it is correctly priced and displayed and that it functions as advertised. Examined products purchased for resale and received for storage to assessed the condition of each product and item. Zua Autoparts Inc, Oakwood, GA

Jan. 1999 to Aug. 2009

Line Supervisor

Supervised workers. Set work schedules, assignments, production sequences. Enforced safety and health rules. Observed work of operators. Resolved worker problems, complaints. Interpreted specifications, blueprints, job orders, company policies and procedures. Set goals. Responsible for training, disciplining, promoting, evaluating. Oversaw manufacturing operations including Maintenance, Safety, Shipping, Receiving, Product, Planning, Quality Assurance. Communicated changes in policies, procedures, and strategies. Developed downtime reduction strategies. Assigned duties to employees.

Skills

I was able to source new sales opportunities through inbound lead follow up and outbound cold calls and emails. Able to understand customer needs and requirements. Researched accounts to identify key customers and generate new accounts. Maintain and expanded business and new customers in surrounding southeast. Perform demos of product to customers and explain financing programs to close deals.(in house and customer location) Maintained company planograms and inventory standards which included shrink and cycle counts. Excellent communication skills verbal and written. Able to convince and overcome objectives. Strong listening skills. Outstanding time management, multi-tasking, organizational skills. Able to solve problems and customer complaints. Collected sales reports from the market and defined stratgies for capturing competitors sales. Was able to boost sales for company 8.2% overall.

Coordinated with sales team and management to increase sales volume. Coordinated the scheduling of deliveries to customers homes and business to the tune of 20+ a day. Coordinated with company installation crews on details performed at home or business and worked up estimates to sell customers. Called customers on delinquent accounts overcome objectives to bring account current. Job ownage from to beginning to end and after. Helped oversee tool rental department Coordinate and direct the operation of equipment, safety programs, and equipment used at homes and company jobsites. Helped implement action plan for maintenance pms and overall inspection and safety of equipment used upon company standards. Helped save the company tens of thousands reworking equipment to help make machinery last longer. Accountancy, Advertising, Advertising Copywriting, Budgeting, Computer Hardware, Credit, Customer Satisfaction, Customer Service, Dos, Electronics, Hiring, Inventory Management, Languages, Microsoft Windows, Organizational Skills, Personnel, Policy Analysis, Quality, Quality Control, Receiving, Reconciling, Retail, Safety, Sales, Shipping Accomplishments

Was able to close sales and achieve quarterly quotas with over 2 million dollars in sales per year/ over 200k a month. Received awards and bonuses for achieving TOP 25 in sales 84 month consecutive in the company. Top 10 in extended protection close rate in the company 84 months consecutive. With a 85% close rate total of 207,000 dollars per calendar year.

Was able to boost sales for company 8.2% overall.

Elected for the panel of the Voice Team which is a elected position liaison between the employee and the company. Over 50 Awards for customer service and sales achievement from 2010-2016. Available upon request. Was involved in the Lowes Hero Program where we adopt a volunteer project with local non-profit organization or public schools or recreation/working with the community that Together We Can Build Something Better! Love Where You Live!

Education

2001 Lanier technical, Oakwood, GA

Associate of Business Administration (ABA)

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