Customer Service Representative

KRISTINA YVONNE HATAAS-PEROCHO

Purok ** Zone * Fuentes Maria Cristina

Iligan City

095********

****.****@*****.***

Skype ID: kryz.yvon

Educational Attainment:

BEED Major in English

MSU – Iligan Institute of Technology

Andres Bonifacio Ave., Tibanga, Iligan City

S.Y. 2003 – 2004; 2006 – 2008

BS in Nursing

St. Michael’s College

Quezon Ave., Iligan City, Lanao del Norte

S.Y. 2004 – 2006

Professional Experience:

Primary Trainer (ESL)

Acadsoc

July 2015 – June 2017

Part-Time Online English Tutor (Chinese)

Acadsoc

November 2014 – June 2015

Part-Time Online English Tutor (Korean - Contractual) Odesk

August 2014 - January 2015

Part – Time Online English Tutor (Thai)

RianEnglish

July – December 2014

Part – Time Online English Tutor (Japanese)

Sankei Online English

June – August 2014

Consultant

Telstra Powered by Teletech

10th floor, Ebloc2 Geonzon St., IT Park, Lahug, Cebu City September 2013 – April 2014

Customer Service Professional

Stream Global Services

7th floor i1 Bldg. AsiaTown IT Park, Brgy. Apas, Lahug, Cebu City February 2012 – September 2013

Online English Communciation Specialist (Online ESL Teacher for Koreans) E-Lamp Cebu

501 -502 TGU Tower, AsiaTown IT Park, Lahug, Cebu City July 2010 – February 2012

Skills:

• English Communication

• Attention to Detail

• Responsible, efficient and flexible

• Interpersonal Skills

• Organizational Skills

Awards and Recognitions:

• Top QA Score – AT&T

• Top Agent of the Month – Sprint

• Highest FCR and Most Improved Agent – Telstra Powered by Teletech Character References:

Michael Eugenio

Team Manager - Stream Global Services

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Angel Flor Narvasa

Team Leader - Telstra

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Hazel Lagrosas

Co – Primary Trainer - Acadsoc

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