TRACY DEBUS

*** ***** ****

Nottingham, NH *****

Cell: 603-***-****

OBJECTIVE: Customer Service/Office Administration/Various

EXPERIENCE:

**** – 2017 VISTA FOOD EXCHANGE, INC.

Manchester, NH

Office Manager

Answer phones, pre-invoicing/invoicing, adjustments, keep office supplies, filing, faxing, problem solving, expense sheets, commissions, writing letters. When first hired, responsible for getting the office computerized and set up. Now also responsible for being sure everyone’s computer is running properly and help with any computer inquiries they may have.

-Assist the owners, sales force, and office staff with any problem solving in a timely manner which helps satisfy the customers so they may continue to purchase product.

-Assist the owners, sales force, and office staff with any computer issues which helps the processes and communication run smoothly.

-Invoice customers in a timely manner which in turn helps the quick return of monies.

-Trained the owners, sales force, and office staff on new systems to ensure office work runs smoothly.

2004 – 2005 FIDELITY INVENTMENTS

Merrimack, NH

Benefits Specialist

Returned calls to customers in response to benefits questions. In turn, if customer was not satisfied with results, returned issue back to benefits department for further research. Made approximately 100+ calls a day.

2000 – 2004 HUNTER FOODS SALES & MARKETING

Newmarket, NH

Customer Service Supervisor/Office Manager/Executive Assistant

Answered phones, took orders and placed orders with our Clients. Assisted the sales force with marketing tools needed for them and their customers. Also assisted the President of Hunter with marketing tools needed, writing letters and contacting customers with information and sending information to customers. Helped to implement an order entry system for a more effective way to keep track of orders and commissions. Ordered office supplies for the office and our sales force. Assisted our clients with information they needed about our customers and in any monies owed to them.

- Assisted the President, Sales Force and customers with information required which resulted in the return of orders.

- Helped to set up and maintain the MCS ordering/tracking system which resulted in a more professional and efficient way to keep track of orders and commissions.

TRACY DEBUS Page 2

1999 - 2000 RAYTHEON MARINE COMPANY

Nashua, NH

Administrative Assistant/Receptionist

Answered phones and provided customer service. Assisted in data entry and various duties for the sales force. Also assisted the Vice President of Marketing with writing letters and sending out various brochures as well as maintained a database of all inquiries.

- Assisted the Vice President of Marketing to write letters and send out brochures in a timely manner, which resulted in the return of orders.

1996 - 1999 STEAD AVIATION/WIGGINS AIRWAYS

Manchester Airport, Manchester, NH

Customer Service Supervisor/Billing Clerk

Responsibilities included the supervision of the Customer Service Representatives and their work to ensure good customer service, including taking fuel orders, catering orders, making hotel and car reservations, and making arrangements for limos. Responsible for the billing of all airline aircraft fuel and airline equipment fuel. Responsible for the fuel inventories for the airlines and the company. Kept track of all fuel receipts and dispersed appropriate paperwork to customers for their inventory.

- Successfully hired, trained, motivated staff of eight Customer Service Representatives, resulting in timely and quality service to the customers.

- Helped a team of people come up with a better, more efficient billing procedure which cut the billing process down by approximately four hours.

- Assisted the Accounting Manager in producing a fuel inventory system that resulted in an accurate and easy-to-understand worksheet for all.

TECHNICAL

SKILLS: Microsoft Word Microsoft Access

Microsoft Excel WordPerfect 10

MCS System SBT Accounting Program

Symantec (AS400) Invoicing System S2K System

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