Customer Service Sales

Penny Freeman

Glen Saint Mary, FL *****

*******.*****@*****.*** - 352-***-****

Experienced retail store manager with history of leading teams to higher sales figures. Proven skills in merchandising, training and marketing . Demonstrated abilities in drawing in and retaining clients through superior customer service. Have background in various point of sale systems. WORK EXPERIENCE

Store Manager

Motherhood Maternity - Gainesville, FL - February 2016 to Present Managing and motivating a team to increase sales and ensure efficiency. Managing stock levels and making key decisions about stock control Analyzing sales figures and forecasting

Analyzing and interpreting trends to facilitate planning Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performing reviews as well as providing or organizing training and development Ensuring standards for quality customer service

Responding to customer complaints and comments

Organizing special promotions, displays and events Initiating changes to improve the business dealing with sales. As and when required Sales Representative

Badcock Home Furniture & More - United States - September 2014 to November 2016 Sales, open accounts for new clients,set up new sales, order parts,process returns, set up deliver times. Store Manager

Wet Seal - Gainesville, FL - November 2015 to February 2016 Managing and motivating a team to increase sales

Manage stock levels and making key decisions about stock control Analyzing sales figures and forecasting

Analyzing and interpreting trends to facliltate planning Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performing reviews as well as providing or oraganiziing training and development Ensuring standards for quality customer service

Responding to customer complaints and comments

Initiating changes to improve the business dealing with sales as and when required Store manager

Body Central - Gainesville, FL - February 1990 to November 2014 Managing and motivating a team to increase sales and ensure efficiency Managing stock levels and making key decisions about stock control Analyzing sales figures and forecasting

Dealing with staffing issues such as interviewing potential staff, conducting appraisals and performing reviews as well as providing or organizing training and development Ensuring standards for quality customer service

Responding to customer complaints and comments

Organizing special promotions, displays and events Initiating changes to improve the business dealing with sales as and when required EDUCATION

Dipolma

UCHS

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