Service Manager
Resume:
Safety Kleen * / **** - Present
Hertz Corporation 12 / 2010 - 7 / 2011
Hart to Heart 7 / 2010 - 12 / 2010
Utz Quality Foods, Inc 8 / 2008 - 7 / 2010
DHL Express 12 / 2007 - 8 / 2008
JEFFREY BIEHL
1216 Lake Cove Ct
Ponte Vedra Beach
FL 32082
*******.*****@*****.***
E X P E R I E N C E
Sales and Customer Service Representative
Responsible for complet ing all assigned customer services, collect ions and meet ing customer needs and selling addit ional services while complying with all local, state, and federal rules and regulat ions, in addit ion to all Safety-Kleen policies and procedures. Completed collect ion calls to customers using collect ions reports generated twice weekly with average daily number of calls approximately 70 per day speaking with customers and addit ional paperwork consist ing of reconciling promise to pays with check #s and approximate release date of check and name of responsible party to pay. Daily follow-up of promise to pays with balance reconciliat ion reports. Performed revenue input to spreadsheets for service reps for daily revenue on Excel for Branch General Manager. Answered incoming calls from customers and routed service calls to technicians. Called customers daily to follow-up on services from previous day for customer sat isfact ion survey on a scale from 1-10. Survey results were reported to management .
Safely observed all corporate operat ing guidelines and procedures. Observed all company environmental health and safety operat ing guidelines.
Customer Care
Philadelphia
Responsible for safety of customers at arrival terminals and departure terminals. Assisted customers and determined customer level such as Gold, Standard, or Plat inum member. If plat inum, communicated customer's arrival to Gold lounge/manager.
Supervisor
Responsible for supervising staff of 18. Orientat ion training, quality assurance for regulat ions, quality tested wheelchair access daily for vehicles' maintenance, authored policies and procedures, reconciled and compiled daily cash revenues and prepaid passes tracking using Excel spreadsheet and cash handling pract ices. Ensured cleanliness and sanitat ion for ambulances on daily basis and when necessary directed staff to clean. Checked inventory such as medical supplies, fire ext inguishers, oxygen, stretchers, etc. Ensured that backup bott les of oxygen were filled and ready for service on daily basis. Opened the facility every morning and verified that all employees clocked in using the proprietary software and logged their DOT and daily inspect ions using the proprietary software.
Route Sales & Distribution/Direct Delivery
Responsible for sales and direct distribut ion in assigned territory. Plan, pre-sell, deliver and merchandise Utz snack food products. Responsible for truck delivery and merchandising of authorized products to meet customer sat isfact ion in every account . Complete and submit all required forms using computerized system. Complete all customer deliveries according to daily route schedule. Seasonal Route Sales & Distribution/Delivery
SYSTEM GENERATED RESUME
SODEXHO Longwood Gardens 4 / 2007 - 12 / 2007
Wilmington Country Club 4 / 2006 - 10 / 2006
Montgomery County Community College 1975 - 1977
Norristown Area High School 1974
Commercial driving and delivery service of packages and documents to resident ial and business customers. Skilled in hand-held computerized scanner to record bar codes for delivery and pickup for billing purposes. Terrace Café Dining Room Manager
Overall responsibility for managing ent ire operat ions including personnel, food service sanitat ion and customer sat isfact ion. Ensured customers received food service in t imely manner and checked for customer sat isfact ion. Coordinated with chef to ensure that food supplies were adequate to meet service demands. Managed all food service personnel to ensure that quality and cleanliness were maintained at all t imes Cash handling procedures. Brought all the cash drawers from the safe to the register areas, along with a bank to build up drawers during the shift . Greeted Guests and ensured that all guests found exact ly what they needed. Assisted elderly and wheel chair guests with their trays to the dining areas. Answered customer and guest quest ions.
Closing dut ies included: verifying cashiers drawers, and accuracy of deposits. Bartender /Chef and Banquet Service
Fine dining at exclusive country club catering to the individual culinary requests of the clientele. Menu select ion, art ist ic presentat ion and customer interface. Staff line management and planning. Interfaced with senior management to produce customer's requirements such as specialty Hors D'ouvres for weddings and banquets, appet izers, and specialty light fare. Seasonal Posit ion. E D U C A T I O N
Hospitality Management
Diploma
SYSTEM GENERATED RESUME
Contact this candidate